Monthly Archives: May 2019

We are currently in search of an extremely passionate Kids Activity Coordinator for an award winning 5 star Island resort based in the Seychelles

We are currently in search of an extremely passionate Kids Activity Coordinator for an award winning 5 star Island resort based in the Seychelles.

Please forward your CV to daylin@broadhorizons.co.za

Position Summary

The Kids Activity Coordinator  enforces and provides best-in-class engagement and play. The position manages and implements engaging safe, fun and entertaining activities and games for children within the resort.

 

Job Duties and Responsibilities

  • Greets, acknowledges, and interacts with members and guests in a friendly and professional manner
  • Engages children in interactive activities
  • Monitors and interacts with children to maintain a safe and healthy environment with respect to the toys, sports equipment, other children, and surroundings
  • Maintains the systems binder and delegates cleaning checklist and staffing
  • Promotes and sells Life Time Kids programs, products and services

Preferred Requirements

  • Experience working with children
  • The ability to engage a group of children in an activity
  • Customer service and strong communication skills
  • 5 years experience in a 5 star Island property

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, have high energy levels, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, and this sounds like a challenge you are ready for and you are able to relocate and live in the Seychelles I would love to hear from you.

We are currently in search for a experienced DMC Product Coordinator to be part of a pre-opening team based in Randburg

We are currently in search for a experienced DMC Product Coordinator to be part of a pre-opening team based in Randburg

Please forward your CV to daylin@broadhorizons.co.za

BACKGROUND

A new Start Up Destination Management Company (DMC) with local knowledge, expertise and resources, working on the design and implementation of tour itineraries in East Africa. The company provides both a creative and professional level of expertise when preparing safaris tailored specifically to the client’s unique brief and budget.

This startup will be focusing on positioning themselves as a high-tech/experiential travel solution focused on the next generation of travel, with a high focus on community engagement and diverse experiences.
The business will focus on product delivery in East Africa, initially looking at opportunity of expansion in other Africa markets.
Areas of operations will be 1. Tanzania 2. Kenya 3. Rwanda 4. Uganda
Area of sales will be based in South Africa and source markets.

 

GENERAL RESPONSIBILITIES

Be the key member of the Start Up team. Work closely with CEO to map, define, develop and design the structure of the company.

 

SPECIFIC RESPONSIBILITIES

 

  • Development and maintenance of the administration core of the business.
  • Standardize approaches to information delivery.
  • Review office systems and procedures to ensure support for staff and the efficient turnaround of all processes.
  • Help define service and product delivery and collect essential data.
  • Create and maintain a database that is robust, contains accurate information and is regularly updated.
  • Manage the database development, and provide analysis and data to the CEO and other teams.
  • Continue to build/grow a data-driven strategy and culture that encompasses data acquisition and leading business intelligence and reporting tools, and analytics as well as partnering on data initiatives that lead to actionable recommendations.
  • Provide efficient data capture of all property rates in the system, and ensure that they are entered correctly and in a timely manner.
  • Input other system content.
  • Create reports to better understand how the business needs to engage with both suppliers and agents.
  • Manage inquiries and the turnaround of response to agents on sales enquiries.
  • Manage all sales engagements.
  • Design and develop product offering together with the CEO.
  • Itinerary design and writing.
  • Maintain a working knowledge of the latest technology and trends.
  • Influence change in the organisation by evaluating how analytic techniques and empowerment can optimize every aspect of our business lines.
  • This position will grow into a management position with the focus on setting up a sales cluster by January 2020 and managing the sales and product cycle of the business
  • Other roles and responsibilities as mutually agreed upon to grow and develop the business.

 

 

REQUIREMENTS

 

  • Strong written and verbal communication, presentation, and technical writing skills.
  • Deep experience in Safari offering and guests experience expectations.
  • Deep experience in statistical analyses, data visualization, data mining, and data cleansing/transformation.
  • Strong project management skills and ability to influence cross-functionally in a rapidly evolving business environment.
  • Ability to manage multiple/concurrent projects.
  • Excellent and organized administrator.
  • Passion and drive to be a disrupter with a strong entrepreneurial drive.

 

SKILLS:

  • Strategic thinking;
  • Project management;
  • Leadership and team building;
  • Knowledge of creating and managing databases and sales engagements;
  • Ability to work across teams, and independently;
  • Analytical and technical mind-set;
  • Detail focused

 

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, have high energy levels, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, and this sounds like a challenge you are ready for and you are able to relocate, I would love to hear from you.

We are now in search for a Reservationist for a 5* private island in the Seychelles

We are now in search for a Reservationist for a  5* private island in the Seychelles. The ideal candidate must have group exposure and experience as the candidate will be based in the Seychelles.

Please forward your CV to daylin@broadhorizons.co.za


Job Summary:

To ensure the highest standard of performance and service is achieved when reserving accommodation and additional services for the resort. To ensure the accuracy of all reservations and to ensure exceptional guest service.

Minimum Requirements:

  • Matriculation certificate (or the equivalent)
  • Hotel Management Diploma would be an added advantage.
  • Minimum of 2 years experience in a similar position
  • Must be well spoken and possess excellent people, communication and organizational skills
  • Fully computer literate in MS Word, Excel and outlook
  • Understand and have a good working knowledge of OPERA
  • Have a thorough knowledge of policies and procedures regarding hotel reservations i.e. room types, rates, allocations and future availability, deposits, payment and cancellation policies and procedures
  • Able to work shifts

Key Responsibilities:

  • To be fully familiar with the short and long term availability of the property
  • To up sell wherever possible
  • To ensure that all telephone enquiries are handled politely and professionally and that your telephone technique etiquette and voice tone are appropriate
  • Ensure that all written (fax and email) reservation enquiries are professionally responded to within 4-6 hours
  • Effectively control and manage any overbooking situation, in accordance with the lodge overbooking process. To bring any overbooking situation to the attention of the Reservations Manager
  • Ensure all deposits are requested and pro-forma invoices timeously forwarded. Follow up on all voucher, guarantees and deposits
  • Ensure that all details for the following days arrivals are accurate and complete including reservations requests, rates and web availability updates, deposits and payments due etc.

If you meet the necessary requirements and experience I would love to hear from you. Please send me your CV with a recent face photograph and details of three contactable references. Due to the high volume of applicants, only those who are shortlisted will be contacted.

We are now in search for a Reservations and Revenue Manager for an award winning 5 star Island property in the Seychelles

We are now in search for a Reservations and Revenue Manager for an award winning 5 star Island property in the Seychelles. The ideal candidate must group exposure

Please note you will be based on the property in the Seychelles. Please forward your CV to daylin@broadhorizons.co.za

Job Summary:

To ensure the highest standard of performance and service is achieved when reserving accommodation and additional services for the resort. To ensure the accuracy of all reservations and to ensure exceptional guest service.

Minimum Requirements:

  • Fully understand and embrace our company vision and values and its application in all tasks associated with the hosts duty.
  • Adhere to all our brand standards ensuring successful communication across all levels of the operation.
  • Supervise and handle all local and overseas room-bookings.
  • Ensure that all reservation requests are replied efficiently.
  • Handle specific requests on room types and discounts.
  • Supervise and train subordinates.
  • Evaluate the subordinates performance and report their progress to superior.
  • Ensure all reservations are entered and updated in the computer.
  • Keep control on travel agent allotment.
  • Answer correspondences, e-mails and fax for reservations within 24 hours
  • Prepare monthly operations report to Resident Manager by latest 1st of the next month
  • Direct all allocation of rooms.
  • Ensure that the statistic information are all entered and updated in the computer, such as travel agent, commercial etc.
  • Control room inventory in co-ordination with Sales and Marketing director
  • Respond promptly on the overbooking situation, close reservation for critical days and inform our associates of situations.
  • Help in the review of work methods and procedures in reservations.
  • Assist the Resident Manager/Sales and Marketing Director to achieve the maximum possible occupancy and average room rate to meet forecasted and budgeted figures.
  • Solve complaints from clients in regard to reservations and take immediate remedy action.
  • To follow all systems and procedures as laid down in the standard operating manual
  • Responsible of the compilation and updating of the SOPs of the reservation department.
  • Work and implement company best practice throughout the department with action plan.
  • Monitor and update internet reservation system in coordinate with respected colleagues.
  • Make annual training plan for the department with action plan.
  • Make the business plan for the department to achieve the targets.
  • Conduct departmental training as per the resorts training plan.
  • Make daily weekly monthly reservation reports and statistics and ensure they are distributed to the respective departments.

Implement and support all Hotel & Group initiatives and programs as requested.

  • Complete knowledge of the company – policies and procedures; rules and regulations, facilities, services and statutory procedures.
  • To portray professional public relations and human relations skills at all times.
  • To communicate effectively with all departments and be familiar with the entire Resort premises.
  • Leadership: Visible, proactive, personally involved leader with excellent organizational skills, capable of providing focused direction and continuing to establish the resorts prominent position within the market. A well-developed strategic person, able to make decisions and has a track record of proven results in the areas of customer and host satisfaction and operational excellence.
  • Host Relations: must be a responsive, engaged and interactive leader, capable of building strong positive relationships with the hosts, which results in a shared vision of success for the resorts. Demonstrated ability to leverage shared resources and to manage through influence.
  • Community Relations: Must exhibit business savvy leadership adaptability and willingness to operate successfully in a wide array of high profile business and social community activities.
    Ensures high standards of personal appearance, well groomed, hygiene clean and pressed uniforms as described in host handbook are maintained.
  • Perform all the duties directed by the Resident Manager.

 

Key Responsibilities:

 

  • Compile information, analyzes and monitors actual sales against projected sales.
  • Identify the underlying principles, reasons or facts of information by breaking down information or data into separate parts.
  • Use computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Generate and provides accurate and timely results in the form of reports, presentations, etc.
  • Conduct sales strategy analysis and refines as appropriate to increase market share for all properties.
  • Analyze period end and other available systems data to identify trends, future need periods and obstacles to achieving goals.
  • Generate updates on transient segment each period.
  • Assist with account diagnostics process and validates conclusions.
  • Achieve and exceed goals including performance goals, budget goals, team goals, etc.
  • Establish long-range objectives and specifying the strategies and actions to achieve them.
  • Take a predetermined strategy and drives the execution of that strategy.
  • Explore opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes/systems/products to make improvements.
  • Provide revenue management functional expertise to cluster general managers, leadership teams and market sales leaders.
  • Ensure strategies conform to brand philosophies and initiatives.
  • Assists with pricing and provides input on business evaluation recommendations.
  • Use reservations system and demand forecasting systems to determine, implement and control selling strategies.
  • Ensure property diagnostic processes are used to maximize revenue and profits.
  • Initiate, implement and evaluate revenue tests.
  • Provide recommendations to improve effectiveness of revenue management processes.
  • Attend staff/forecast/long range meetings as requested by properties.
  • Update market knowledge and aligns strategies and approaches accordingly.

If you meet the necessary requirements and experience I would love to hear from you. Please send me your CV with a recent face photograph and details of three contactable references. Due to the high volume of applicants, only those who are shortlisted will be contacted.

I am currently in search for an Assistant General Manager to oversee an award winning 5 star Island property in the Seychelles

I am currently in search for an  Assistant General Manager to oversee an award winning 5 star Island property in the Seychelles.

Please forward your CV to daylin@broadhorizons.co.za

Key Outputs

  • Support the GM in overall responsibility for the effective management and running of the property with focus on hospitality operations. To ensure the  brand is taken to the next level of service standards.
  • Overall day to day management of all hospitality
  • Overall responsibility for implementing service and hospitality training plan, including:
  • Butler training
  • Housekeeping training
  • Any other service and hospitality training as needed
  • Assist in placing and monitoring of all operational stock orders
  • Oversee and develop guest delight activities
  • Work directly with head of housekeeping, f&b manager and butlers to ensure Service standards are maintained at all times
  • Daily meeting with heads of department to discuss the daily plan, including arrivals, departures, special requests, bush banqueting
  • Updating and ensuring the continuous presence on social media platforms.
  • Hosting all Agents and Media, large events (groups, weddings, wine cellar)

 

KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS)

  • At least 5 years Management Experience in a 5 star operation
  • Hospitality and Service Training Experience
  • Hospitality degree beneficial

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, have high energy levels, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, and this sounds like a challenge you are ready for and you are able to relocate and live in the Seychelles I would love to hear from you. Please forward your CV to daylin@broadhorizons.co.za

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