Monthly Archives: March 2019

We are in search for a Temporary Executive Chef to oversee the kitchen for a Luxury Lodge in the Sabi Sands

We are in search for a Temporary Executive Chef to oversee the kitchen for a Luxury Lodge in the Sabi Sands. The ideal candidate must come from a 5 star environment and be very guest orientated . This position needs to be filled ASAP and the ideal candidate must be available immediately as you will start once offered the job

 

KEY OUTPUTS:

Service and Kitchen Management

  • Run and supervise the entire kitchen operation
  • Work with the GM to ensure standards and goals are met
  • Ensure all menus are followed and food standard is excellent at all times
  • Support the chefs in daily supplies ordering from central store
  • Support and train new chefs on certain recipes if necessary
  • Continuous monitoring and control of dishes going out
  • Make personal contact with guests daily
  • Continuous encouragement and training of staff to provide the best food experience to guests
  • Be flexible when receiving unexpected request from guests and ensure you are able to accommodate unusual dietary requirements
  • Oversee Kitchen Hygiene and enforce where training needed

People

  • Continuous training and motivation of all kitchen staff including on the job training
  • Ensure all staff understand their responsibilities
  • Work closely with General Manager to implement standards, and staff policies

QUALIFICATIONS REQUIRED:

  • Formal Chef Qualification
  • At least 5+ years Chef Experience required in 5 star hotels or lodges
  • International exposure is a plus

SKILLS REQUIRED:

  • Spoken and written English
  • Computer literate
  • Passion for food and the food experience
  • Ability to lead a team of people effectively
  • Strong management skills, day-to-day, and long term
  • The ability to motivate staff to consistently deliver
  • Ability to think and act creatively within a team
  • Good knowledge of hospitality operations including butler service
  • Ability to work flexibly

PERSONAL ATTRIBUTES:

  • Patience
  • Attention to detail
  • Passion for training staff, creating fabulous food, and new ideas
  • Good interpersonal skills
  • Sense of urgency
  • Passionate about guest delight
  • Diligence and self-motivation to meet deadlines and keep on top of your job
  • Willingness/ability to share information and teach and inspire others
  • Ability to adapt and have a sensitivity to the culture of the staff

The successful candidate must be able to work under pressure, have attention to detail, must be accurate, customer focused, and have a positive outlook, excellent team player, committed, hardworking and eager to learn

We are looking to hire a detail-oriented HVAC Technician to install, maintain and repair HVAC systems for an award winning privately owned 5 star Island based in the Seychelles

We are looking to hire a detail-oriented HVAC Technician to install, maintain and repair HVAC systems for  an award winning privately owned 5 star Island based in the Seychelles. The ideal candidate must have a very strong background in the hospitality industry .

The HVAC Technician will be skilled in cleaning, adjusting and repairing systems. You will guide and advise the customer to select the most appropriate air quality system to fulfill their requirements. You will be responsible for air quality systems from installation to end-of-life by performing maintenance, warranty and emergency repairs.

To be successful in this role, customer satisfaction, safety and comfort should be your top priority. Ideal candidates will be patient, and have excellent organizational and troubleshooting skills.

HVAC Technician Responsibilities:

  • Installing, maintaining and repairing ventilation and air conditioning systems and equipment.
  • Identifying maintenance risks on equipment.
  • Diagnosing electrical and mechanical faults for HVAC systems.
  • Cleaning, adjusting and repairing systems, and performing warranty services.
  • Performing emergency repairs promptly and efficiently.
  • Providing technical direction and on-the-job training.
  • Keeping daily logs and records of all maintenance functions.
  • Ensuring compliance with appliance standards and with Occupational Health and Safety Act.
  • Complying with service standards, work instructions and customers’ requirements.
  • Assisting with customers’ queries.

HVAC Technician Requirements:

  • High school diploma, GED or suitable equivalent.
  • 1+ year experience as an HVAC technician, and willingness to continue education in HVAC field.
  • Valid driver’s license.
  • Understanding of advanced principles of air conditioning, refrigeration and heating.
  • Working knowledge of boiler systems.
  • Proficient in balancing air and water treatment systems in line with HVAC protocols.
  • Excellent written, verbal and interpersonal skills.
  • Proficient in reading schematics and work plans.
  • Ability to work after hours, over weekends and on public holidays with short or no notice.
  • Ability to work in confined spaces.

Please forward your CV to daylin@broadhorizons.co.za

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, have high energy levels, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, and this sounds like a challenge you are ready for and you are able to relocate, I would love to hear from you.

We are currently in search for an Automobile Buggy Mechanic to repair and maintain all the golf buggies for a luxury 5 star Island property located in the Seychelles

We are currently in search for an Automobile Buggy Mechanic to repair and maintain all the golf buggies for a luxury 5 star Island property located in the Seychelles .

 Job Responsibilities:

Maintains service operations by inspecting and maintaining vehicles.

Automobile Buggy Mechanic Job Duties:

  • Keeps equipment available for use by inspecting and testing vehicles; completing preventive maintenance such as, engine tune-ups, oil changes, tire rotation and changes, wheel balancing, replacing filters.
  • Maintains vehicle functional condition by listening to operator complaints; conducting inspections; repairing engine failures; repairing mechanical and electrical systems malfunctions; replacing parts and components; repairing body damage.
  • Verifies vehicle serviceability by conducting test drives; adjusting controls and systems.
  • Complies with state vehicle requirements by testing engine, safety, and combustion control standards.
  • Maintains vehicle appearance by cleaning, washing, and painting.
  • Maintains vehicle records by recording service and repairs.
  • Keeps shop equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
  • Contains costs by using warranty; evaluating service and parts options.
  • Keeps supplies ready by inventorying stock; placing orders; verifying receipt.
  • Updates job knowledge by participating in educational opportunities; reading technical publications.
  • Accomplishes maintenance and organization mission by completing related results as needed.

 Skills and Qualifications:

Lifting, Energy Level, Dependability, Persistence, Time Management, Attendance, Independence, Safety Management, Problem Solving, Dealing with Complexity, Analyzing Information

Please forward your CV to daylin@broadhorizons.co.za

If you meet all the above requirements and you have the relevant experience, I would love to hear from you. The successful candidate should be smart, able to work under extreme pressure and be able to think out the box. Please send an updated CV along with a recent face photograph, details of three contactable references and a letter motivating your application

We are currently in search of an EXPERIENCED and ADVENTUROUS General Manager for INTERNATIONAL AWARD WINNING 5 star game lodge located in Kenya

We are currently in search of an EXPERIENCED and ADVENTUROUS General Manager for INTERNATIONAL AWARD WINNING 5 star game lodge located in Kenya.

PURPOSE OF THE JOB:

Day to day general management of the lodge in conjunction with the lodge departmental managers. Areas of focus include guest activities, hosting, housekeeping, catering, curio shop, staff welfare, staff up-liftment, stock takes, banking, accounts, administration, maintenance, and liaise with different Government Departmental Officials. They will report directly to the Concession Manager.

KEY PERFORMANCE AREAS:

Driving the hospitality and safari offering so as to exceed guest expectations. Managing all operations of the camp, including staff management. Ensuring the maintenance and ongoing development of the environmental management plan within the set framework. Maintaining all aspects of facilities and assets both in the camp and back of house through best practice of hygiene and safety standards for both guests and staff. Drive employee development through Company approved initiatives.

MINIMUM REQUIREMENTS:

  • A National Diploma in Tourism Management or equivalent.
  • A minimum of 5 years experience within the hospitality industry.
  • Experience in handling international guests and seasoned travelers will give an added advantage.
  • 5 Star Lodge Management background and knowledge of the lodge business is A MUST.
  • Computer skills

COMPETENCIES:

  • Outstanding communication skills
  • Service excellence (PASSIONATE ABOUT DELIVERING A WORLD CLASS Guest Experience)
  • Integrity
  • Problem solving
  • Empathy
  • Organisational skills


Skills / Requirements

  • Required minimum of 5+ years experience in a similar role for a luxury hotel or lodge.
  • Degree in hospitality or other business related field preferred.
  • Qualifications must include experience in financials, training, leadership and guest/associate relations.
  • Able to work well with a progressive company that believes in balance of people, product and profit.

Email CV to: daylin@broadhorizons.co.za

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, have high energy levels, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, and this sounds like a challenge you are ready for and you are able to relocate, I would love to hear from you.

I am currently searching for an Assistant General Manager for an INTERNATIONAL AWARD WINNING 5 STAR property located in Kenya

I am currently searching for an Assistant General Manager for an INTERNATIONAL AWARD WINNING 5 STAR property located in Kenya.

Key Outputs

  • Support General Manager in overall responsibility for the effect management and running of the Lodge. To ensure the lodge and brand are taken to the next level of service standards.
  • Assist with strategic relationships with the National Parks Authorities, Agents, Staff, Unions, Neighbors & Communities
  • Ensure implementation and project management of the Lodge annual strategy
  • Work with General Manager in driving community development projects in conjunction with the Foundation
  • Assist in working with Regional Fleet & R&M Managers on developing and implementing projects in conjunction with the company’s Health & Safety standards.
  • Work with Sustainability Manager on developing and implementing projects in conjunction with the company’s sustainability & Conservation strategy.
  • Get involved and assist with the company life activities, Staff delights, motivation
  • Support General Manager in budget creation, management and control
  • Overall responsibility for implementing service and hospitality training plan at lodge, including
  • Butler training
  • Housekeeping training
  • Any other service and hospitality training as needed
  • Assist in placing and monitoring of all lodge operational stock orders
  • Oversee and develop guest delight activities
  • Work with General Manager and Executive chef to ensure menu and food are aligned to lodge quality standards and food budgets are being met and monitored
  •  Work directly with head of housekeeping, butlers, camp managers and General Manager to ensure the Lodge and Service standards are maintained at all times and ensure costs and budgets are managed and not exceeded.
  • Daily meeting with Heads of Department to discuss the daily plan, including arrivals, departures, maintenance, food, special requests, bush banqueting
  • Hosting all guests Agents and Media, large events (groups, weddings, wine cellar)
  • Assist with daily guest information and requirement to ensure an extraordinary guest experience and help creating daily guest delights.

 

KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS)

  • At least 5 years Management Experience in a 5 star operation
  • Hospitality and Service Training Experience
  • Hospitality/ Business degree beneficial

 

SKILLS REQUIRED:

  • Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and the ability to provide that experience.
  • Aware, evolved, energetic, compassionate, respectable and strong leadership skills.
  • Open minded and able to think outside of the box
  • The ability to motivate and inspire yourself and others.
  • Excellent interpersonal skills and communication
  • Eager to learn and develop management and leadership skills to find progression in the succession planning of the Lodge.
  • Attention to detail
  • Diligence and self-motivation to meet deadlines
  • Willingness/ability to share information and teach and inspire others
  • Good Computer and financial skills
  • IT experience beneficial
  • Food and Beverage experience is a must
  • Understanding and knowledge of the  culture

PREVIOUS WORK EXPERIENCE REQUIRED:

  • Experience in the service industry especially in dealing with high profile guests and managing your team
  • Previous experience in managing a five star operation

Email CV to daylin@broadhorizons.co.za

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, have high energy levels, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, and this sounds like a challenge you are ready for and you are able to relocate and live in Kenya I would love to hear from you.

We are currently in search of THE BEST and very hands on Lodge Manager for an INTERNATIONAL AWARD WINNING 5 star game lodge located in Tanzania

We are currently in search of THE BEST and very hands on Lodge Manager for an INTERNATIONAL AWARD WINNING 5 star game lodge located in Tanzania.

PURPOSE OF THE JOB:
The Lodge Manager is responsible for maintaining the smooth operation of a luxury safari lodge. To provide leadership and development of staff, maintain lodge facilities and provide a level of hospitality which meets the company’s minimum standards.

BRIEF DESCRIPTION OF POSITION:

  • Ensure and provide flawless, upscale and professional in camp and out of camp guest service experiences.
  • Analyse guest feedback and provide strategic direction to continuously improve overall rating.
  • Anticipate and react promptly to guests requirements; a sense of urgency.
  • Oversee and coordinate all arrivals and departures of all camp guests.
  • Coordinate and manage communication between guests and staff and follow up to ensure complete service delivery.
  • Direct, coach and manage camp employees to ensure all standards and operating procedures are adhered to.
  • Maintaining all aspects of facilities and assets in the camp and back of house through best practice of hygiene and safety standards for both guests and staff.
  • Ensuring the maintenance and ongoing development of the Environmental Management Plan within the set framework.

QUALIFICATIONS:

  • Diploma in hospitality management or equivalent.
  • Proven working experience in the hospitality field for a minimum of five years.
  • Ability to work flexible hours.

COMPETENCIES:

  • Outstanding communication skills.
  • Service excellence (Desire to enhance Guest Experience).
  • Integrity.
  • Problem solving.
  • Empathy.
  • Organisational Skills.

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, have high energy levels, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, and this sounds like a challenge you are ready for and you are able to relocate, I would love to hear from you.

Email: daylin@broadhorizons.co.za

I am now in search of THE BEST Assistant Lodge Manager for this 5 star INTERNATIONAL AWARD WINNING luxury Lodge based in Tanzania

I am now in search of THE BEST  Assistant Lodge Manager for this 5 star INTERNATIONAL AWARD WINNING luxury Lodge based in Tanzania.

Key Outputs:

  • Meet every guest and ensure they know who is looking after them
  • Ensuring all organizational requirements around delivering the perfect guest experience at the Lodge is planned for and executed on a daily basis
  • Ensure our brand standards are always maintained in all areas that make up the guest experience
  • Represent the company brand in appearance and behaviour
  • Create an environment where the company culture is fostered
  • Innovate new ideas and ways to edge the brand and improve
  • Ensure that our culture of rewarding and recognizing of staff is followed through all levels of the lodge
  • Ensure that training & development of staff is coordinated
  • Ensure that controls and systems are in place to ensure the sustainability of the business as well as conserving our resources
  • Relieve for the General Manager when on leave
  • Hosting alternative nights
  • Taking the lead on groups
  • Maintain the highest standards of operations and ensure that style and décor is impeccable at all times
  • Assisting in effective financial management and direct annual property budgeting process and control of costs thereafter


KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS):

  • At least 3 years relevant experience in a 5 star operation
  • Company Knowledge

 

SKILLS REQUIRED:

  • MS office knowledge
  • Communication skills – with guests and fellow staff members
  • Lateral thinking ability
  • Initiative
  • Professional, courteous, hospitable to guests
  • Must be able to cope under pressure to meet guests needs
  • Leadership
  • Organizational abilities
  • Honest, have good integrity, proactive and driven person who has career ambitions
  • Good interpersonal skills
  • Passion for guest delight

PREVIOUS WORK EXPERIENCE REQUIRED:

  • Experience in the service industry especially in dealing with guests and staff
  • Previous front of house, managerial experience

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, have high energy levels, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, if this sounds like a challenge you I would love to hear from you. Please send me your CV with an updated face photograph, details of three contactable references and a letter motivating your application.

Email: daylin@broadhorizons.co.za

We are currently in search for THE MOST DELIGHTFUL, ENERGETIC and HANDS ON Lodge Manager for an INTERNATIONAL AWARD WINNING 5 Star LUXURY LODGE in KZN

We are currently in search for THE MOST DELIGHTFUL, ENERGETIC and HANDS ON Lodge Manager for an INTERNATIONAL AWARD WINNING 5 Star LUXURY LODGE in KZN. The ideal candidate MUST come from a 5 star background and have EXTENSIVE MANAGEMENT SKILLS

The Lodge Manager will be responsible for managing the operations and guest experience at Lodge. Listed below are the requirements for this position.

KEY OUTPUTS:

  • Managing stock control
  • Managing Bar service and control
  • Management of guest delight activities
  • Management of guest experience
  • Overall hospitality and food
  • Overseeing general appearance and management of maintenance issues
  • Staff – Skills Development
  • Drive community development projects in conjunction with the Africa foundation
  • Understand & manage budgets, GP’s & finances

KNOWLEDGE REQUIRED

  • Knowledge or experience in running a camp as well as previous experience in the hospitality industry
  • Hotel Management Degree or equivalent – beneficial
  • Any relevant qualifications would be beneficial
  • Valid, unendorsed South African drivers licence

SKILLS REQUIRED

  • Management skills
  • Front office experience
  • Good knowledge of food and wine

PREVIOUS WORK EXPERIENCE REQUIRED

  • Minimum of two year experience within a 5 star game lodge
  • Experience running a Lodge or Camp a must

PERSONAL CHARACTERISTICS

  • Good interpersonal skills
  • Sense of urgency
  • Passionate about guest delight
  • Attention to detail
  • Diligence and self-motivation to meet deadlines and keep on top of your job
  • Willingness/ability to share information and teach and inspire others
  • The ability to co-ordinate the day to day operations of a camp to provide superior service and quality to the guests
  • Ability to manage conflict without aggression
  • The ability to remain calm under stress
  • Attention to detail

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, have high energy levels, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, and this sounds like a challenge you are ready for and you are able to relocate, I would love to hear from you.

We have AN AMAZING opportunity for a SPA MANAGER to join a 5* World Class luxury Island Resort in the Seychelles.

We have AN AMAZING opportunity for a SPA MANAGER to join a 5* World Class luxury Island Resort in the Seychelles.

  • The candidate must be neat & presentable and must be able to communicate with international guests.
  • Minimum 3 years experience in a similar position
  • Must be proactive and able to put initiatives in place to increase spa revenue (working closely with the General Manager and Marketing team)
  • Must be very team driven and able to coach the therapists to increase sales and keep them motivated (Team consists of 8 Therapists)
  • A strong training background to keep the team up to date with trends, new & existing products and ensure that the guests are receiving the best possible treatments
  • Needs to have an understanding of costings / stock controls and general admin to ensure the business is being run profitably
  • Monthly reporting on figures & initiatives to the GM / Group Directors

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, have high energy levels, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, and this sounds like a challenge you are ready for and you are able to relocate and live on a small Island in the Seychelles I would love to hear from you.

Please send me your CV with a recent face photograph, details of three contactable references and a letter motivating your application to daylin@broadhorizons.co.za

HR Administrator on a luxury Boutque Island Resort in the Seychelles.

We are in search for a dynamic, self- motivated, highly organised and proactive individual that enjoys the mix of daily structure with sporadic interjections of last minute projects is needed to join our Human Resources team as a HR Administrator on a luxury Boutque Island Resort in the Seychelles.

KEY OUTPUTS:

  • HR Administration
  • Accurate processing of all HR Administration functions such as PowerPoint Presentations, Organograms, Recordings, etc.
  • Ensuring that all HR collateral are brand aligned
  • Assist Group HR Manager and Human Development Director with the administration of IR cases
  • General HR Administration
  • Group HR Toolkit and IR due diligence
  • Documenting, Updating and distributing of the HR Toolkit in consultation with headoffice HR
  • Custodian of the HR Tools and Equipment
  • Support the HR team during the annual Recognition Programme
  • Track and flag when work permits expire and assist with the renewal process for the Group
  • Custodian of the central database where wage negotiations etc. are retained
  • Ensure that all staff receive Induction manuals

KNOWLEDGE REQUIRED

  • Excellent Computer Skills in Word, PowerPoint & Excel
  • Good writing skills
  • Well- developed communication skills
  • Well- developed people skills
  • Highly developed organisational skills
  • Prioritising and planning
  • Flexibility
  • Collaboration and communication skills when starting up new projects and liaising with all Managers and other departments
  • Ability to work under pressure and on several projects simultaneously
  • Collaboration and communication skills when starting up new projects and liaising with all Managers and other departments

PREVIOUS WORK EXPERIENCE REQUIRED:

  • HR Qualification (BComm/BA)
  • Minimum 1 year or more in an HR Environment focused on statutory aspects

PERSONAL ATTRIBUTES:

  • High EQ and people skills so as to consult with all levels of people in the business
  • Attention to detail
  • Structured and logical
  • Patience and inter personal skills
  • Be proactive
  • Pay attention to detail
  • An ability to work independently and under pressure
  • Be fun loving
  • Have lots of energy
  • Excellent listening skills
  • Flexibility coupled with decisiveness
  • High professionalism
  • People skills

If you have the skills and experience we are in search of and you are looking for a new challenge, I would love to hear from you. Please email your CV with a face photograph, details of three contactable references and a letter motivating your application.

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