Monthly Archives: November 2018

We are currently in search of a dynamic and energetic Food and Beverage Manager

We are currently in search of a dynamic and energetic  Food and Beverage Manager who is a self-motivated team player and is dedicated and committed to providing excellent service within a high pressure environment in a 5 star game lodge located in Botswana. The individual should have the ability to interact well with guests from all parts of the world as well as the ability to form good relationships with camp management and staff.

PURPOSE OF THE JOB

This role of the Food and Beverages Manager is a very guest orientated role. The Food and Beverages Manager is to ensure the efficient and smooth operation and management of the camp food and beverages department, service areas, in cooperation with the rest of the management team and managing as well as supporting the front of house employees. The successful individual will be running the Food & Beverages department, always maintaining Minimum standards for service and exceeding guests’ expectations experience. They will report directly to the Lodge General Manager.

Brief Description of position:

  • Enhancing the guest experience- Guests expectations are exceeded with the food offering and general food and drinks service and food offering.
  • Maintain company minimum standards- ensure that all standards are maintained and systems and procedures are followed by your teams
  • Training- Ensure that staff are constantly trained and coached in the department.
  • Assets- Ensure that all front of house equipment is well maintained and that staff are accountable for breakages.
  • Administration- Conduct accurate monthly and weekly stock takes.
  • Bar Stores, bar fridges and supply- To ensure that the fridge’s and storerooms are clean and organized at all times and that all stock control systems are effectively followed.
  • Guest feedback -Meet each and every guest and obtain feedback on service, the food, passing it on to the front of house team and to the Executive Chef.
  • Hygiene & safety- Ensure that the front of house service areas as well as the service staff are clean, tidy and hygienic.
  • Service- Ensure that the service teams are capable to deliver a five star service to our guests as well as effectively run the pass at service times.
  • Wine- Ensure availability of correct wines in camp as per minimum standards and that all service teams are up to date with stock items.

Qualifications and Requirements:

  • Diploma in Hospitality or equivalent.
  • Proven experience in remote wilderness areas
  • Proven working experience in the hospitality field under Food and Beverages Department/Restaurant for a minimum of 5 years.
  • Proven experience of delivering a five star dining experience- ala carte.
  • Proven record of outstanding staff relations

Competencies:

  • Service excellence (Desire to enhance Guest Experience).
  • Outstanding communication skills.
  • Attention to details.
  • Ability to work long hours.
  • Time Management.
  • Leadership by example.

 

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, have high energy levels, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, and this sounds like a challenge you are ready for and you are able to relocate, I would love to hear from you.

We are currently in search of an OUTSTANDING and ADVENTUROUS General Manager for an exciting 5 star game lodge located in Botswana.

We are currently in search of an OUTSTANDING and ADVENTUROUS General Manager for an exciting 5 star game lodge located in Botswana.

PURPOSE OF THE JOB:

Day to day general management of the lodge in conjunction with the lodge departmental managers. Areas of focus include guest activities, hosting, housekeeping, catering, curio shop, staff welfare, staff up-liftment, stock takes, banking, accounts, administration, maintenance, and liaise with different Government Departmental Officials. They will report directly to the Concession Manager.

KEY PERFORMANCE AREAS:

Driving the hospitality and safari offering so as to exceed guest expectations. Managing all operations of the camp, including staff management. Ensuring the maintenance and ongoing development of the environmental management Plan within the set framework. Maintaining all aspects of facilities and assets both in the camp and back of house through best practice of hygiene and safety standards for both guests and staff. Drive employee development through Company approved initiatives.

MINIMUM REQUIREMENTS:

  • A National Diploma in Tourism Management or equivalent.
  • A minimum of 5 years’ experience within the hospitality industry.
  • Experience in handling international guests and seasoned travelers will give an added advantage.
  • Lodge Management background and knowledge of the lodge business is preferable.
  • Computer skills (MS Office suite).

COMPETENCIES:

  • Outstanding communication skills
  • Service excellence (desire to enhance Guest Experience)
  • Integrity
  • Problem solving
  • Empathy
  • Organisational skills

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, have high energy levels, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, and this sounds like a challenge you are ready for and you are able to relocate, I would love to hear from you.

We are currently in search for a very hands on and experienced Executive Chef

We are currently in search for a very hands on and experienced Executive Chef who is willing to make a name for themselves and run a busy kitchen in one of the best 5 star game lodge located in Botswana

PURPOSE OF THE JOB:
An Executive Chef is responsible to plan and create the best possible dishes for our camp guests with the application of high food hygiene and safety in the kitchen.

BRIEF DESCRIPTION OF POSITION:

  • Supervise kitchen staff’s activities
  • Maintaining the company’s minimum standards for meals and enhancing the guest experience.
  • Training of all kitchen staff and monitoring their development.
  • Maintaining of assets and ensuring that staff are accountable for damages.
  • Carrying out all kitchen administrative work.
  • Monitoring all stores, fridges and supplies.
  • Interacting with every guest and collecting guest feedback for the improvement of service where needed.
  • Practicing hygiene & safety standards as per the set company protocol.
  • Hosting of guests.
  • Keeping up with cooking trends and best practices.
  • Any other duties assigned by the General Manager.

QUALIFICATIONS:

  • An internationally recognized Degree or Diploma in culinary skills.
  • 5 years of Premier/5 star Executive Chef Experience.
  • 5 years of International food preparation experience.
  • A history of superior food preparation in the form of references and or a portfolio.
  • Advanced Supervisory experience and skills.
  • Mentoring/training skills and experience.

COMPETENCIES:

  • Passionate about food.
  • Reliable.
  • Multitasking Skills.
  • Understanding Ingredients, Produce and Spices.
  • Health and Safety in Food Hygiene.
  • Creativity in Menus & Menu Planning.
  • Ability to spot and resolve problems efficiently.
  • Ability to work flexible hours
  • Food Sanitation.
  • Advanced attention to detail.
  • Excellent Communication skills.
  • Advanced Organization in the workplace

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, have high energy levels, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, and this sounds like a challenge you are ready for and you are able to relocate, I would love to hear from you.

We are currently in search of an amazing and very hands on Lodge Manager for a 5 star game lodge located in Botswana.

We are currently in search of an amazing and very hands on Lodge Manager for a 5 star game lodge located in Botswana.

PURPOSE OF THE JOB:
The Lodge Manager is responsible for maintaining the smooth operation of a luxury safari lodge. To provide leadership and development of staff, maintain lodge facilities and provide a level of hospitality which meets the company’s minimum standards.

BRIEF DESCRIPTION OF POSITION:

  • Ensure and provide flawless, upscale and professional in camp and out of camp guest service experiences.
  • Analyse guest feedback and provide strategic direction to continuously improve overall rating.
  • Anticipate and react promptly to guests’ requirements; a sense of urgency.
  • Oversee and coordinate all arrivals and departures of all camp guests.
  • Coordinate and manage communication between guests and staff and follow up to ensure complete service delivery.
  • Direct, coach and manage camp employees to ensure all standards and operating procedures are adhered to.
  • Maintaining all aspects of facilities and assets in the camp and back of house through best practice of hygiene and safety standards for both guests and staff.
  • Ensuring the maintenance and ongoing development of the Environmental Management Plan within the set framework.

QUALIFICATIONS:

  • Diploma in hospitality management or equivalent.
  • Proven working experience in the hospitality field for a minimum of five years.
  • Ability to work flexible hours.

COMPETENCIES:

  • Outstanding communication skills.
  • Service excellence (Desire to enhance Guest Experience).
  • Integrity.
  • Problem solving.
  • Empathy.
  • Organisational Skills.

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, have high energy levels, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, and this sounds like a challenge you are ready for and you are able to relocate, I would love to hear from you.

We are now in search for a very hands on and experienced Head Waiter for an exclusive 5 star property located in the Seychelles.

We are now in search for a very hands on and experienced Head Waiter for an exclusive 5 star property located in the Seychelles. The ideal candidate must have exceptional wine knowledge.

Responsibilities:

  • Mature, Confident, sophisticated
  • Obsession with service – Understanding the service moments
  • Excellent understanding and knowledge of food (ingredients, methods of preparation etc) & wine (Service, varietals etc.) – CRITICALLY IMPORTANT
  • Food & wine pairing – CRITICALLY IMPORTANT
  • At least 4 years experience in a similar position
  • Excellent communication skills – interaction with guests at every meal time
  • Knowledge & experience working on POS (Micros)
  • Well presented, good hygiene, proud, excellent body language
  • SOBER habits
  • Responsible & accountable
  • Respectful

 

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, have high energy levels, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, and this sounds like a challenge you are ready for and you are able to relocate and live on a small Island in the Indian Ocean I would love to hear from you.

We are currently in search of an experienced Executive Chef for a 5 star Island property in the Seychelles

We have an exciting opportunity for a talented Executive Chef to lead the food service for a prestigious brand new luxury property, a private Island in the Seychelles. I am in search of the highest-caliber of chef that foodies and culinary travelers can ever hope to find !!!  Please note this is a temporary position from 15 Dec to 1 Feb.

Your primary focus will be to:

  • Maintain and expand on the food and beverage offering on the Island for our guests and our staff
  • Conceptualising products, processes and services offered on the Island according to the defined standards and according to company Best Operating Practices.
  • Maintaining and improving operational standards and procedures, including the staff restaurant
  • Always striving to exceed guest expectations
  • Maintaining our points of difference
  • A full understanding of our Brand new concept and offering

The management of the staff

  • Development of the organisational structure of our Kitchen, including the staff restaurant
  • Recruitment and management of the kitchen brigade including the staff Kitchen
  • Continuous training, monitoring and improvement of standards
  • Management of overall staff  welfare and development including succession planning and meeting reasonable expectations
  • Managing the business through the staff

 

Systems and budgetary control

  • The management and development of the financial systems and controls in the kitchen, including the staff restaurant
  • Implementation and management of the annual operational and capital expenditure budgets required for the kitchen, including the staff restaurant.

 

The networking and building of relationships

  • With the local community
  • With the owners of The Island

 

Minimum Requirements

  • A minimum of 10 years experience in 5-star  international resort environments
  • Fluent in spoken and written English, French, German, Russian and any other languages are advantageous
  • Excellent communication and interpersonal skills
  • Experience in report writing, minutes taking, website postings, etc.
  • Mature public relations skills and experience in public speaking
  • Proven ability in managing a team and familiarity with HR processes and procedures
  • Contract duration: minimum 2 years

 

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, have high energy levels, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, and this sounds like a challenge you are ready for and you are able to relocate we would love to hear from you.

Please send me your CV with your food portfolio, a face photograph and details of two contactable references

We are now in search for an experienced and outstanding Restaurant Manager

We are now in search for an experienced and outstanding Restaurant Manager for an exclusive and stylish fine dining restaurant on a luxurious 5* Island property located in the Seychelles. The ideal candidate must be strong in F&B, be very hands on and strong with controls.

The role
As Restaurant Manager you will manage the restaurant. As Restaurant Manager you will ensure everything runs smoothly and ensure an exceptionally level of service is given. This role will include all the normal Restaurant Manager duties.

Minimum Requirements:

  • A certificate or Diploma in Food and Beverage Operations
  • Three years experience as a supervisor / Assistant Restaurant manager in a 5 star environment
  • Ability to effectively listen and verbally communicate in English with all levels of staff and management
  • Ability to work with personal computer software programs such as Excel and Word
  • Ability to make decisions and work independently
  • Excellent organizational skills
  • Establish and maintain happy, healthy and stable working relations with all staff and management

Key Responsibilities:

  • To ensure the guests get the highest level of food and beverage service by making contact with the guests and to check customers satisfaction
  • Maintain a high standard personal service with all guests
  • To take personal responsibility for any guest situations, seeing the situation through to the solution
  • To ensure that all outlets are following correct billing procedures so that all revenue is correctly allocated and recorded

 

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, have high energy levels, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, and this sounds like a challenge you are ready for and you are able to relocate and live In the Seychelles, I would love to hear from you.

We are now in search of a well spoken and organized Front Office supervisor for a luxurious award winning5 star Island in the Seychelles

We are now in search of a well spoken and organized Front Office supervisor for a luxurious award winning5 star Island in the Seychelles. The ideal candidate must have 5 years experience in a 5 star operation.

Minimum Requirements:

  • A degree or diploma in Hospitality an advantage
  • Experience in a management role in a or 5 star property within the Front Office department
  • Excellent communication skills
  • Knowledge of OPERA
  • Fully computer literate in MS Word and Excel
  • Ability to handle pressure & multi-task
  • Excellent attention to detail

Key Responsibilities:

  • Responsible to operate within the policies and procedures as set out in the operating manual
  • Oversee cash procedures on a daily basis and ensures adherence to company standards
  • Conduct arrival and departure audits in all areas of the Front Office
  • To train staff as and when necessary
  • To competently handle any industrial relations issues within the front office department
  • Provide updated room availability and rate information
  • Ensure that housekeeping discrepancy reports are resolved
  • Generate variance reports
  • Fulfill any special requests and ensure special room assignments are completed for individual and group arrivals
  • To assist the Front Office Manager and the Financial Controller in producing budget figures for the department and ensuring that costs are kept within budgeted levels

If you meet all the above requirements and are ready for the next step in your career, then we would love to hear from you. The ideal candidate should be passionate about hospitality and have experience in working in a remote environment. To apply please forward your CV along with details of at least 3 contactable references and a letter motivating your application.

SPA MANAGER to join a 5* luxury Island Resort in the Seychelles

We have a wonderful opportunity for a SPA MANAGER to join a 5* luxury Island Resort in the Seychelles.

The candidate must be neat & presentable and must be able to communicate with international guests.

-              minimum 3 years experience in a similar position

-              must be proactive and able to put initiatives in place to increase spa revenue (working closely with the General Manager and Marketing team)

-              must be very team driven and able to coach the therapists to increase sales and keep them motivated (Team consists of 8 Therapists)

-              a strong training background to keep the team up to date with trends, new & existing products and ensure that the guests are receiving the best possible treatments

-              needs to have an understanding of costings / stock controls and general admin to ensure the business is being run profitably

-              monthly reporting on figures & initiatives to the GM / Group Directors

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, have high energy levels, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, and this sounds like a challenge you are ready for and you are able to relocate and live on a small Island in the Seychelles I would love to hear from you.

Please send me your CV with a recent face photograph, details of three contactable references and a letter motivating your application.

I am currently in search of an Executive Sous Chef for a 5 star luxury Island Resort in the Seychelles

I am currently in search of an Executive Sous Chef for a 5 star luxury Island Resort  in the Seychelles. The ideal candidate must come from a luxury 5 star background in a world class property.

KEY OUTPUTS:

·  In absence of Head Chef, take up all his responsibilities:

o   Stock Control

o   Kitchen Hygiene

o   Rosters

o   Maintaining the company’s standard

o   Staff management

o   Take disciplinary action when necessary as per company policies

o   Make personal contact with guests on arrival and throughout their stay to understand special dietary requirements and enhance the guest experience

·       Ensure all menus are followed and food standard is excellent at all times

·       Ensure picnic breakfast/lunches and packed meals are as per the standard

·       Check and control all preparation of dishes

·       Make personal contact with guests where possible every day

·       Continuous encouragement and training of staff to provide the best food experience to guests

·       Be flexible when receiving unexpected request from guests and ensure you are able to accommodate unusual dietary requirements

·       Hands on approach to kitchen duties preparing food, food safety, hygiene, etc.

·       Ensure all guest delights are correctly prepared with checklists

·       Promotes a positive kitchen energy

·       Senior Sous Chef to be a role model for all other staff

·       Good communication with Department Managers. Sharing of information with regional chef and head chef as new information arises

·       Delegation of kitchen duties to Line Chefs and ensuring that it is followed through

·       Be the transfer of knowledge trainer with Line Chefs share your knowledge

·       Actively lead the food safety standards

·       Be up to date with current food trends as shared by the regional team and be pro-active in sharing ideas

·       Mentor to up and coming Chefs

·       Keep a diary to organize all daily, weekly and monthly information

·       Ensure there are sufficient cleaning materials, and chemicals in stock and have adequate knowledge of HACCAP procedures- be the hygiene champion

 

 

KNOWLEDGE REQUIRED:

·     Kitchen management including all kitchen administration, general hygiene and people management

·     Budget management

 

QUALIFICATIONS REQUIRED:

·     Formal Chef Qualification

·     At least 5+ years Chef Experience required in 5 star hotels or lodges

·     International experience will be an advantage

 

SKILLS REQUIRED:

·     Spoken and written English

·     Computer literate

·       Word Intermediate

·       Excel Intermediate

·       email

·     Passion for kitchen management including all kitchen administration, general hygiene and people management

·     Passion for training staff, creating fabulous food, and new ideas

·     Problem Solver able to think on their feet

 

PERSONAL ATTRIBUTES:

·     Attention to detail

·     Passion for training staff, creating fabulous food, and new ideas

·     Good interpersonal skills

·     Sense of urgency

·     Passionate about guest delight

·     Diligence and self-motivation to meet deadlines and keep on top of your job

·     Willingness/ability to share information and teach and inspire others

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, have high energy levels, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, and this sounds like a challenge you are ready for and you are able to relocate and live on a small Island in the Indian Ocean I would love to hear from you.

Please send me your CV with an recent face photograph, details of three contactable references and a letter motivating your application.

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