Monthly Archives: May 2018

Sous chef Asian Cuisine 5 Star International Hotel Group Ethiopia

We are now in search for a talented and experienced Sous Chef specializing in Asian Cuisine for a 5 star World Class Hotel in Ethiopia

Requirement:

  • Have 5 years of cooking experience working as Sous Chef
  • Have knowledge and experience cooking South East Asian food, Chinese, Thai or Vietnamese food.
  • Ability to work under pressure and long hour
  • Good management and leadership skill
  • Experience at producing Asian, Pan Asian, Chinese, Thai or Vietnamese food is essential.

Responsible:

  • Overseeing food ordering
  • Managing kitchen staff and creating rota
  • Hiring and training for new chef
  • Managing food preparation
  • Delivering quality and standard given
  • Stock and pricing control
  • Maintaining at all times with health and hygiene regulations
  • Creating new food and offer depend on seasons.
  • Attention to detail
  • Passion for training staff, Creating fabulous food, and new ideas

QUALIFICATIONS REQUIRED:

·     Formal Chef Qualification

·     At least 5+ years Chef Experience required in 5 star hotels

·     International experience will be an advantage

General Manager for this World Class Island property in the Seychelles

We are now in search for a General Manager for this World Class Island property in the Seychelles

BACKGROUND

The Island boasts the ultimate luxury boutique island resort experience. The ideal candidate for the position, will be detail orientated, passionate about guest delight and enjoy guest interaction. Furthermore they would be strong in working in a multi-cultural environment, and enjoy staff motivation and development.
The ideal candidate must also be a very strong in verbal and written communication. Maintaining and building relationships with repeat guests, tour operators and a variety of internal and external stakeholders is vital.
A worldly individual with experience from other island/coastal destinations would be ideal.
KEY OUTPUTS:
Island Management:

  •  Overall management for the island with primary focus on operations.
  •  Direct line management responsibility for the HOD team and indirectly all staff on the island.
  •  Human resource management and staff development
  •  IT – maintenance IT on the island
  •  Environmental health
  •  Logistics and procurement mainland and island based activities
  •  Water sports direct line management and support for diving and water sports team to ensure that the guest activity experience is maintained and improved upon
  •  Lodge Marketing management of the lodge social media platforms, including Facebook, Instagram, etc. Ensure regular stories about the island are distributed and that the island maintains a strong presence in internal comms

Hospitality:

  •  Build upon the existing guest experience to create new ideas and to ensure the product remains fresh and modern, whilst staying true to the history of the island this includes guest experience, accommodation, food, staff, activities
  •  Building relationships with new and repeat guests
  •  Maintaining and reinforcing an environment where the company standards are continuously met and visible throughout the daily functioning of the property.

KNOWLEDGE REQUIRED:

  •  5 years Management Experience on 5-star luxury Island or luxury boutique property
  •  Hospitality and Service Training Experience

SKILLS REQUIRED:

  •  Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience, and the ability to provide that experience
  •  Passionate about sustainable tourism and conservation
  •  Driven, energetic, compassionate and ambitious, with strong leadership and mentoring skills.
  •  Unrelenting attention to detail and high standards
  •  Structured manager with experience of leading diverse teams
  •  Open minded and able to think outside of the box
  •  The ability to motivate and inspire yourself and others
  •  Excellent interpersonal skills and communication
  •  Competent financial and IT skills
  •  Fluent in English essential. Other European languages are beneficial

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, have exceptionally high energy levels, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, this sounds like a challenge you are ready for I would love to hear from you. Please send me your CV with a recent face photograph, details of three contactable references and a letter motivating your application.

F&B Manager for a world class , luxury, boutique Island resort in the Maldives

We are now in search for a F&B Manager for a world class , luxury, boutique Island resort in the Maldives.

Job Summary:

To lead the Food and Beverage department and to organize the Food and Beverage service team with the main responsibility overseeing this world class property, to set and maintain standards and to strive to always keep improving standards whilst maintaining budgets.

Minimum Requirements:

  • A diploma in Food and Beverage Management
  • Experience as a Food and Beverage Manager in 5 star properties
  • Good Communication and Team Organizer

Key Responsibilities:

  • Responsible to operate within the policies and procedures as set out in the operating manual
  • To perform Food and Beverage Duty Manager Shifts when on duty covering all Food and Beverage Operations
  • Make regular visits to the Food and Beverage areas to evaluate quality of product and be regular contact with guests, check customers satisfaction, communicating relevant points to HODs
  • To train staff as and when necessary
  • To competently handle any Industrial relations issues within the food and beverage department
  • To ensure that an efficient system of storage and issuing of stock is maintained and to investigate, remedy and control any shortfalls via relevant ledgers and tight security
  • To assist the Food and Beverage HODs, the Financial Controller and the F&B Manager in producing budget figures for the department and ensuring that costs are kept within budgeted levels

If this sounds like a challenge you are ready for, you are passionate about delivering world class service, you meet the requirements with experience and skills, you are self driven and would love to be a part of this World Class property I would love to hear from you, please email me your CV along with your face photograph, details of three contactable references and a letter motivating your application

LODGE MANAGER or MANAGEMENT COUPLE for a beautiful 5 star lodge in Rwanda.

We are now in search for an experienced and talented LODGE MANAGER or MANAGEMENT COUPLE for a beautiful 5 star lodge in Rwanda.

Job Summary

Manage the assets of the company. Be an Ambassador at all times. Initiate and nurture strategic contacts with agencies and outside providers to assist with logistical matter to create a preferred and smooth experience for our guests such as airport access, transportation, tour operators and other entities. Function as the Strategic Business Leader of the Operations. Operations meet the brand’s target customer needs, ensure Colleague satisfaction, focus on growing revenues and maximize financial performance. Responsible for the implementation of  Standards, Business Ethics guidelines and ethical conduct at all times.

Key Duties and Responsibilities

  • Develop, design, implement experiences
  • Create local and international collaborations with partners to enhance offerings
  • Inspect competition to develop strategy in how to improve the lodge, maintain innovation and top tier reputation locally and internationally.
  • Fulfill all relevant environment, health and safety procedures, to ensure the highest standards for the work environment.
  • Nurture and establish smooth relationships between the Rwandan Government entities and private institutions.
  • Ensure assets are well kept and maintain them in accordance with Company standards to preserve and increase their value.
  • Manage and coordinate security in the lodge to ensure the safety of our guests and Colleagues, always maintain security at the highest level possible.
  • Maintain contact and establish relationships with guests, Colleagues, suppliers and other parties
  • Create different touch points in conjunction with nature, community and products that are part of a green and sustainable initiative.
  • Lead the team to achieve their goals by developing Colleagues, encouraging teamwork, facilitating excellence at all times.
  • Assign all Colleagues KPI’s and side duties in line with their job description and duties. All KPI’s have to be assigned by December for the following year with mid-year review appraisal.
  • Support the HR department in ensuring effective HR administration systems, payroll processing and training.
  • Ensure that the annual Colleague Engagement Survey is distributed based on corporate guideline followed by an action plan which is then shared with the whole team to improve satisfaction and wellbeing.
  • Coach Colleagues to monitor and improve performance. Be accountable for successful performance.
  • Meet Colleagues on regular bases to understand needs and follow up on, including: coaching, training and disciplinary action.
  • Ensure service, technical skills and leadership training occurs throughout Operations to support successful operations.
  • Ensure training plan is issued on quarterly basis.
  • Ensure all training records are issued, compiled, filed and stored based on company standard process.
  • Understand the Management Agreement and ensure decisions are made in accordance to the agreement.
  • Establish a business relationship with owner and support the relationship between the company and the owner.
  • Compile and submit annual budget for the lodge. Continuously monitor daily performance to deliver a healthy financial year.
  • Deliver annual cost efficiencies to drive improved performance of the lodge and the return on investment.
  • Create marketing plans and budgets in conjunction with operating plans to enhance nature resort revenue and exposures follow the compliant to the brands’ expectations.
  • Ensure all contracts issued by the lodge are complaint with the company procurement guidelines.
  • Ensure all legal, tax and other requirements are followed, respected in a timely manner and in line with structural standpoint (certificates, licenses, fire, security, sanitation etc.).
  • Provide detailed up-to-date five year Capex, following corporate guidelines.
  • Ensure all areas are in strict compliance with internal audit requirements. Ensure all audits are scheduled based on fire, safety and other standards. Always followed by a detailed action plan with designed timelines and responsibilities.
  • Provide timely and accurate analysis of budgets, financial reports and financial trends.
  • Create and implement P&P to ensure fulfilment of legislative procedure requirements and alignment to Global Company standards, regulations and procedures.

Skills, Experience & Educational Requirements

  • Extensive knowledge of hotel/lodge Operations and operating strategies
  • Solid knowledge of rooms as well as food and beverage concepts and sales strategies
  • Knowledge of revenue management and marketing strategies
  • Retail merchandising skills
  • Knowledge of purchasing, inventory controls, supplies and equipment
  • Knowledge of governmental regulations and safety standards
  • Strong organizational skills and strategic planning skills
  • Ability to effectively manage labor productivity
  • Financial management skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting and capital expenditure planning
  • Ability to use standard software applications and hotel systems
  • Ability to evaluate business trends, determine applicability to customer profile and modify business strategies accordingly
  • Ability to creatively execute against the strategy and drive results; can originate and invent new ways to create a unique guest experience and maximize revenue
  • Ability to take constructive action without relying on directions from others
  • Ability to network and build relationships in order to grow the business
  • Ability to exercise flexibility rather than rigid adherence to procedures in order to accomplish goals
  • Effective decision-making skills; can choose a course of action amongst options involving uncertainty or risk
  • Strong problem-solving skills; encourages new innovative solutions when appropriate
  • Strong communication skills (verbal, listening, writing)
  • Strong customer and Colleague relation skills

Education or Certification

  • High School Diploma or equivalent required; Bachelor’s Degree preferred

Previous Experience Required:

  • At least 5 years as Lodge Manager of leading 5* establishment
  • Minimum 10 years working in lodge environment

The successful candidate should have exceptional leadership qualities, have the ability to work under pressure. The ideal candidate would be someone who is goal orientated, passionate about hospitality and have a passion for working in the bush. If you take priority in guest satisfaction, meet all the above requirements and have the relevant experience, we would love to hear from you. Please forward your updated CV in MS Word format along with details of 3 contactable references and a letter motivating your application.

Due to the high number of applicants, only those shortlisted will be contacted.

Lodge Management Couple- 5 star World Renowned Lodge Tanzania

I am in search of a driven, passionate and dedicated Lodge Management Couple with a proven track record this World Class privately owned 5 star lodge in Tanzania

Lodge Manager- Front of House

Responsible for the day to day operations of the Lodge in all departments. Conducting staff meetings, assisting in financial aspects of the lodge, purchase authorizations, personnel issues and liaison with the reservations office. Assist where necessary in the bar, housekeeping, reception. Report to the owners.

•    Oversee check-in and check-out of guests and rooming allocation
•    Work closely with the reservations office based off property
•    Hosting, arranging and execution of guest activities
•    Ensure guest accounts are administered effectively, and payments processed
•    Manage multi-currency petty cash and cheque payments, sending authorizations to the bank
•    Oversee housekeeping, laundry and kitchen – monitor stock and standards, and cleanliness
•    Ensuring the highest quality guest experience
•    Liaise professionally and effectively with guests by being a familiar presence and support to them during their stay
•    Ensure a smooth arrival and departure experience, co-ordinate and manage guest transfers
•    Check flight schedules daily and reconfirm transfers/flights with transfer companies and other lodges
•    Find ways to make every day different and create unique experiences for each guest – be flexible in the planning of a guests stay
•    Manage the service delivery from all departments, particularly quality and speed of service especially in the kitchen and housekeeping
•    Communicate environmental and community goals to guests through the Foundation
•    Manage and co-ordinate the Spa – communicate bookings to the therapists once booked with clients
•    Work closely with and assist our Financial Company – send weekly financial information
•    Manage the lodge gift shop – stock control, liaising with owner with regards to orders and sales
•    Try to ensure all guests leave happy, even those who arrive unhappy or have problems during their stay
•    Monitor guest feedback and send to the Directors for review. Advise management and sales teams of any problems during a guest’s stay, or particularly good guest feedback
•    Host agent and tour operator visits or site inspections and give feedback to owners as well as reservations office and marketing company
•    Ensure a high food and beverage quality – give feedback to the Head chef and F & B manager with regards to service issues and food.
•    Source local and international products and items a cost-effective manner, working with our import and export companies
•    Manage the supply chain and oversee ordering and procurement
•    Manage and control stocks
•    Ensure the guests have the finest dining experience and create unique private dining experiences
Back of House Manager – Overall responsibility of ensuring the BOH engine provides support to the Lodge by streamlining systems and procedures:

  • Responsible for the day to day back of house operations of the Lodge
  • Involvement in the budget and planning of lodge building, renovation and upgrade projects
  • Continual evaluation, adjustment, training and introduction of systems, procedures and operating parameters.
  • Ensuring cost effective systems are put in place for the smooth operation of all camps
  • Identifying suppliers and other key partners and establishing relationships
  • Selecting and acquiring operating equipment as required
  • Assessing and training staff, and recruiting as necessary
  • Understanding all the technical equipment in order to effectively communicate with installers regarding issues which may arise
  • Train staff on all relevant systems and ensure these are adhered to
  • Ensuring stock control (ordering, receiving and stock takes) are carried out with accuracy
  • Maintain Petty Cash and register for all companies and submit reports to company accountants.
  • Managing and maintaining the state of the property and its operating equipment
  • Ensuring high value equipment is correctly serviced and maintained, including vehicles, generators, electrical equipment, IT equipment, inverter & battery system, pumps, solar, water, sewerage, air conditioners and laundry
  • Ensure rooms are well maintained and presented, with all aspects vital to guests functioning properly
  • Month end reporting and regular communication to directors
  • Work closely with and assist our Financial Management company
  • Basic to intermediate understanding of mechanics, electricity, IT & Wifi systems and water systems.

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, have high energy levels, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, and this sounds like a challenge you are ready for, I would love to hear from you.

Bar Manager Fine Dining Resturant In Umhlanga

We are now in search for a vibrant Bar Manager for an award winning 5 star hotel in Umhlanga.

Bar Manager:

  • To lead and organize the Bars, to set and maintain standards and to strive to always keep improving standards whilst maintaining budget and gross profit.
  • Responsible to operate within the policies and procedures as set out in the operating manual.

Minimum Requirements:

  • A certificate or Diploma in Food and Beverage Operations or something similar
  • Previous experience in a management position within a Bars operation
  • Ability to effectively listen and verbally communicate in English with all levels of staff and management
  • Ability to work with personal computer software programmes such as Excel and Word
  • Ability to make decisions and work independently
  • Excellent organizational skills
  • Establish and maintain happy, healthy and stable working relations with all staff and management

Key Responsibilities:

  • Complete opening and closing stock takes
  • Ensure guests are been greeted and served
  • Hygiene and cleanliness
  • Staff Discipline
  • Training and Development
  • Ensure SOP’s and service journey’s are followed
  • Ensure correct cocktail and drinks service

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, have high energy levels, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, and this sounds like a challenge you are ready for, I would love to hear from you

Bar supervisor for an Award Winning 5 Star Hotel in Umhlanga

We are now in search for a vibrant Bar Supervisor for an award winning 5 star hotel in Umhlanga.

Bar Supervisor:

  • To lead and organize the Bar, to set and maintain standards and to strive to always keep improving standards whilst maintaining budget and gross profit.
  • Responsible to operate within the policies and procedures as set out in the operating manual.

Minimum Requirements:

  • Certificate in Bar Supervision or something similar
  • 5 years previous experience as a Barman
  • Previous experience as a supervisor/manager an advantage

Key Responsibilities:

  • Supervise and lead the Bar team to provide RCH standards
  • Control beverage and operating equipment stock controls
  • Ensure daily stock take are done correctly and variances followed up and corrected
  • Maintain a disciplined and happy work environment
  • Ensure all guest expectations are met and exceeded.

We are now in search for a vibrant Senior Banqueting Coordinator for an award winning 5 star hotel in Umhlanga. As a Banqueting coordinator, you will be responsible for managing all banquets and events in the hotel to deliver an excellent Guest and Member experience

Wine Steward for a 5 star award Winning Hotel in Umhlanga

We are currently looking for a energetic young Wine Steward for a 5 star award Winning Hotel in Umhlanga

Minimum Requirements:

  • Unemployed/casual/temporary youth (18-35 years)
  • Post matric qualification in hospitality is preferable
  • Work experience in Hospitality (Restaurant, Bar, Wine Service) is preferable
  • Passionate about wines and pursuing a career as a Wine Steward
  • Must pass diagnostic/aptitude assessment

Skills:

  • Strong command of English combined with good written skills
  • Ability to work in a team

Additional information:

  • 9 months per year based at The Restaurant
  • 3 months per year theory at learning institution
  • CATHSSETA accredited classroom training internationally benchmarked

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, have high energy levels, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, and this sounds like a challenge you are ready for, I would love to hear from you.

Food & Beverage Supervisor individual for a luxury 5 star Hotel in Umhlanga

We are currently searching for a well mannered and vibrant Food & Beverage Supervisor individual for a luxury 5 star Hotel in Umhlanga

Job Summary:

  • To supervise and control the Food and Beverage allocated area and its staff members and to ensure that all duties are performed correctly and in a timely manner in accordance with the set standard of The Hotel, with the intention of ensuring that the highest standard of performance and service is achieved by all staff.
  • Responsible to operate within the policies and procedures as set out in the operating manual.

Minimum Requirements:

  • Hotel school qualification or equivalent
  • 2 years’ experience in a similar position within a 4 or 5 star environment
  • Knowledge of Micros point of sale system
  • Experience within a Leading Hotel of World establishment
  • Proficient in Microsoft Office

Key Attributes:

  • Ability to effectively listen and verbally communicate in English with all levels of staff, management and guests
  • Ability to make decisions and work independently
  • Excellent organizational skills
  • Excellent leadership ability

Key Responsibilities:

  • To ensure consistently exceptional food and beverage service is rendered to every guest in the restaurant and/bars
  • To ensure correct billing procedures are maintained
  • To establish and maintain happy, healthy and stable working relations with all staff and management
  • To maintain and oversee execution of Leading Hotels of the World and RCH Standards
  • To maintain departmental budgets and ensure departmental profitability

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, have high energy levels, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, and this sounds like a challenge you are ready for, I would love to hear from you

Assistant Restaurant Manager for a Luxury 5 star Hotel in Umhlanga

We are currently looking for an ASSISTANT RESTAURANT MANAGER for a Luxury 5 star Hotel in Umhlanga

Job Summary:

  • To lead and organize the Grill Room team, to set and maintain standards and to strive to always keep improving standards whilst maintaining budget and gross profit.
  • Responsible to operate within the policies and procedures as set out in the operating manual.

Minimum Requirements:

  • A certificate or Diploma in Food and Beverage Operations or something similar.
  • Experience as an Assistant Restaurant manager in a 4/5 star environment
  • Ability to effectively listen and verbally communicate in English with all levels of staff and management.
  • Ability to work with personal computer software programmes such as Excel and Word.
  • Ability to make decisions and work independently.
  • Excellent organizational skills
  • Establish and maintain happy, healthy and stable working relations with all staff and management.

Key Responsibilities:

  • To ensure the guests get the highest level of food and beverage service by making contact with the guests and to check customer’s satisfaction.
  • Maintain a high standard personal service with all guests.
  • To take personal responsibility for any guest situations, seeing the situation through to the solution
  • To ensure that all outlets are following correct billing procedures so that all revenue is correctly allocated and recorded.
  • To attend to all Human Resources issues within the Grill Room
  • To assist the Restaurant Manager with stock takes and reporting as and when requested.

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, have high energy levels, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, and this sounds like a challenge you are ready for, I would love to hear from you.

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