Monthly Archives: April 2018

Butler 5 Star Luxury Boutique Island Resort Seychelles

We are now in search for an experienced Butler for a luxury 5 star Island Boutique Resort in the Seychelles

The successful candidate will serve as a key point of contact for Guests and VIP Guests throughout their stay on the Island. He / she should be fully conversant with all services and facilities offered by the resort and also about the Seychelles.

The successful candidate will be responsible for serving food courses and alcoholic beverages to guests, Also provide a courteous, professional, efficient, flexible and personalized service at all times. He/she must be well groomed, clean, pleasant and creating renowned memorable experiences for the guests.

Duties and Responsibilities:

  • Take care of all VIP suite room guests and coordinate with all concerned departments to fulfill guest needs and requests.
  • Fully aware of the Room Service and other outlets menu, answers questions on menu selections, communicates with the kitchen regarding menu questions and product availability.
  • Keeps concerned departments informed about the guest allergies and food preferences.
  • Follows all the guest needs until they are completed to the total guest satisfaction.
  • Welcomes the VIP guest and other guests availing butler service.
  • Serves welcome drinks and escorts the guests to their assigned rooms.
  • Conducts the in room check-in process in a fast and efficient manner, following all the standards and also liaising with the personal assistants for luggage delivery.
  • Takes care of the guest’s requests and liaise with respective departments: laundry, wake up call, spa bookings, concierge and any special requests etc.
  • Checks in with guests to ensure satisfaction with each food course and/or beverages.
  • Informs housekeeping department the time desired for the daily cleaning and turn-down service.
  • Fully conversant with accommodation features: lay-out, room type, location, decor, in room facilities and equipment.
  • Fully aware of operating procedures for all electrical and electronic equipment in the guest room.
  • Serves the guests in a calm, discrete and courteous manner, respecting timing standards.
  • Picks-up trays and clean tables as needed to ensure a clean dining area.
  • Maintain cleanliness of work areas
  • Performs all his/her duties with the sense of priority and dedication.
  • Hosts and welcome all guests in a gracious and polite manner, and to have the ability to hold a conversation with the guest in a natural and spontaneous manner.
  • Carries out checkout in efficient manner, offering luggage assistance and transportation.
  • Wishes fond farewell to the guest at the time of departure.
  • Takes notes of all the information, updates and instruction and giving proper handover before signing off from the shift.
  • Understands and strictly adheres to the Rules & Regulations of the Company and the Hotels policy on Fire, Hygiene, Health and Safety.
  • Carries out any other reasonable duties and responsibilities as assigned out of the list.

Prerequisites:

  • Positive attitude and good communication skills, with excellent grooming standards.
  • Commitment to delivering a high level of customer service.
  • Flexibility to respond to a variety of different work situations and ability to work on your own.

Experience:

  • Minimum 5 years experience at a similar level at a 5 star or full service hotel.

If you are willing to relocate and a looking for a world class, 5 star luxury Island property to put on your CV, this is a great opportunity for you. Please forward your CV, details of 3 contactable references and a letter motivating your application.

Operations manager FOH & F&B Seychelles

We are now in search for a Guest Service Operations Manager with strong Front of House and F&B experience for a luxury 5 star Island property in the Seychelles.  This role’s primary function is to maintain the service standards of the Island through on the floor management and supervision. It requires the individual to be very interactive with guests and ensure that their stay at the island is exceptional in every aspect of guest service. The role requires an extremely high level of attention to detail, huge initiative and innovative thinking. The person should be energetic and exude a passion for their role.

The responsibilities defined below and include, but are not limited to the following:

· The management of the service and offering

o The management of Front Office and F&B departments according to the defined service standards

o Maintain and develop the Island offering in the aforementioned departments

o Conceptualizing processes, services and products offered on the Island always doing so within the parameters of the essence of our amazing and very unique product

o Maintaining operational standards and procedures

o Always striving to exceed the expectations of the guests

o Management of the detail

 

· The management of the staff

o Development of the operations organisational structure

o Appointment and administration of the operations staff

o Continuous training, monitoring and improvement of the standards throughout the operations departments

o Management of the overall staff welfare and development and meeting reasonable expectations of the operations staff

o Managing succession planning of the operations staff

 

· Systems and budgetary control

o The management and development of the financial systems and controls in the operations departments

o Implementation and management of the annual operational and capital expenditure budgets in the operations departments

o Management of the monthly operations budget per department

o Taking responsibility for fixed and operational assets allocated to all service areas

o Management of ordering, storing, issuing and controlling of all relevant stocks on the Island

o Management of orders within the budgets and systems developed for the Island

o The production of daily revenue for the accounting system

 

The successful candidate must have a minimum of 5 years, 5 star luxury, high end experience in a similar role.

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, have high energy levels, be flexible, have the ability to overcome obstacles and persist with tasks at hand, be decisive and adaptable. If you have the knowledge, skills and required experience and this sounds like a challenge you are ready for, I would love to hear from you. Please send me your CV with a recent face photograph, details of three contactable references and a letter motivating your application

Sommelier for a prestigious Private Residence in Dubai

We are now in search of a qualified sommelier for a prestigious Private Residence in Dubai.

 

Minimum Requirements:

·    A diploma in Hotel Management

·    3-4 years experience as a Sommelier in a 4/5 star hotel

·    Strong knowledge of wine service procedures

Skills:

·    Strong command of English combined with good written skills

·     Ability to work in a team

·    Ability to describe and recommend wine paired with food

Key Responsibilities:

·    Ensures that the standards of service within the palace are being adhered

·    Provides prompt, attentive and courteous service to every guest

·    Staying abreast of the latest trends

·    Assisting guests choose the correct wine for a meal

·    Planning the wine menu

·    Decanting wines, especially red wines over 10 years old

·    Choosing and ordering wines that best fit the menu and patrons

·    Knowing the proper way to store various types of wines

·    Managing the inventory of the wine cellar

·    Cultivating relationships with distributors and vintners

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, have high energy levels, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, and this sounds like a challenge you are ready for and you are able to relocate I would love to hear from you

We are in search for a Sommelier for an international award winning restaurant in Stellenbosch

We are in search for a Sommelier for an international award winning restaurant in Stellenbosch

Brief specs as follows:

  • Work with international guests in a professional, yet unassuming environment.
  • Provide a specialized service to the Restaurant in terms of wine presentation and service.
  • Wine Service during meal times
  • Hosting of Guests for wine tours, food & wine pairing menus and tutored tastings
  • General admin work regarding wine stock purchases and Cellar Management. This included monthly stock take and store room Management.
  • Maintenance & appearance of wine cellar and display rooms.
  • Wine and beverage training with Front of House staff.
  • Candidates will also be expected to assist with F&B service and knowledge of other alcoholic drinks and cocktails will be an advantage.

You should have completed some form of formal qualification (whether it be through WSET or the CWA) as well as some experience in a similar role.

The salary is negotiable and depends on experience and expertise.

If you have the qualifications and want to pursue this magnificent opportunity I would love to hear from you. Please email me your CV along with a clear face photograph and details of three contactable references.

Guest Experience Host (with foreign languages) for 5 star ,Award Winning, Private Island, Seychelles

We are now recruiting a INCREDIBLY DYNAMIC AND EXTROVERTED GUEST EXPERIENCE HOST for an award winning 5 star LUXURIOUS PRIVATE ISLAND DESTINATION IN THE SEYCHELLES 

KEY OUTPUTS:

  • Meet and greet EVERYONE of our AMAZING GUESTS at the helipad upon arrival on the Island
  • Ensure an EXTRA ORDINARY guest experience for EVERY guest on the property
  • Host all of our guests, agents, media and groups as required by business levels
  • Ensure and provide FLAWLESS, UP-SCALED, PROFESSIONAL AND THE MOST ULTIMATE WORLD CLASS GUEST EXPERIENCE 
  • Analyse customer feedback and provide strategic direction to continuously improve overall rating
  • Respond to guests needs and ANTICIPATE the unspoken……CREATING MAGICAL MOMENTS 
  • Expect and react PROMPTLY to guests requirements and inquires
  • ACTIVELY LISTEN AND RESOLVE ALL guest concerns
  • Coordinate and manage communication between guests and staff and follow up to ensure WORLD CLASS service standards AT EVERY GIVEN MOMENT

SKILLS REQUIRED:

  • Proven supervisory skills with experience in dealing with staff
  • Ability to co-ordinate day to day operations
  • 3 – 5 years tourism/hospitality experience IN A 5 star LUXURY HIGH END PROPERTY 

PERSONAL ATTRIBUTES:

  • EXCELLENT communicating skills
  • Sense of urgency
  • ABSOLUTELY PASSIONATE ABOUT GUEST DELIGHT 
  • Diligence and self-motivation to meet deadlines and keep on top of your job
  • Willingness/ability to share information and teach and inspire others
  • Should be EXTREMELY guest focused

ONLY !!!!!!!  APPLY IF YOU HAVE ANOTHER LANGUAGE ASIDE FROM ENGLISH OR AFRIKAANS (German, Russian or French or other)

If you have the knowledge, skills and required experience, this sounds like a challenge you are ready for and would love to live in a luxurious private island destination I would love to hear from you.

Please send me your CV with recent face photograph, details of three contactable references and a letter motivating your application.

Reservations and Revenue Manager for a World class 5 star Island property in the Seychelles

We are now in search for a Reservations and Revenue Manager for a World class 5 star Island property in the Seychelles.

Job Summary:

To ensure the highest standard of performance and service is achieved when reserving accommodation and additional services for the resort. To ensure the accuracy of all reservations and to ensure exceptional guest service.

Minimum Requirements:

  • Fully understand and embrace our company vision and values and its application in all tasks associated with the host’s duty.
  • Adhere to all our brand standards ensuring successful communication across all levels of the operation.
  • Supervise and handle all local and overseas room-bookings.
  • Ensure that all reservation requests are replied efficiently.
  • Handle specific requests on room types and discounts.
  • Supervise and train subordinates.
  • Evaluate the subordinates’ performance and report their progress to superior.
  • Ensure all reservations are entered and updated in the computer.
  • Keep control on travel agent allotment.
  • Answer correspondences, e-mails and fax for reservations within 24 hours
  • Prepare monthly operations report to Resident Manager by latest 1st of the next month
  • Direct all allocation of rooms.
  • Ensure that the statistic information are all entered and updated in the computer, such as travel agent, commercial etc.
  • Control room inventory in co-ordination with Sales and Marketing director
  • Respond promptly on the overbooking situation, close reservation for critical days and inform our associates of situations.
  • Help in the review of work methods and procedures in reservations.
  • Assist the Resident Manager/Sales and Marketing Director to achieve the maximum possible occupancy and average room rate to meet forecasted and budgeted figures.
  • Solve complaints from clients in regard to reservations and take immediate remedy action.
  • To follow all systems and procedures as laid down in the standard operating manual
  • Responsible of the compilation and updating of the SOP’s of the reservation department.
  • Work and implement company best practice throughout the department with action plan.
  • Monitor and update internet reservation system in coordinate with respected colleagues.
  • Make annual training plan for the department with action plan.
  • Make the business plan for the department to achieve the targets.
  • Conduct departmental training as per the resort’s training plan.
  • Make daily weekly monthly reservation reports and statistics and ensure they are distributed to the respective departments.
  • Complete knowledge of the company – policies and procedures; rules and regulations, facilities, services and statutory procedures.
  • To portray professional public relations and human relations skills at all times.
  • To communicate effectively with all departments and be familiar with the entire Resort premises.
  • Leadership: Visible, proactive, personally involved leader with excellent organizational skills, capable of providing focused direction and continuing to establish the resort’s prominent position within the market. A well-developed strategic person, able to make decisions and has a track record of proven results in the areas of customer and host satisfaction and operational excellence.
  • Host Relations: must be a responsive, engaged and interactive leader, capable of building strong positive relationships with the hosts, which results in a shared vision of success for the resorts. Demonstrated ability to leverage shared resources and to manage through influence.
  • Community Relations: Must exhibit business savvy leadership adaptability and willingness to operate successfully in a wide array of high profile business and social community activities.
    Ensures high standards of personal appearance, well groomed, hygiene clean and pressed uniforms as described in host handbook are maintained.
  • Perform all the duties directed by the Resident Manager.

 

Key Responsibilities:

  • Compile information, analyzes and monitors actual sales against projected sales.
  • Identify the underlying principles, reasons or facts of information by breaking down information or data into separate parts.
  • Use computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Generate and provides accurate and timely results in the form of reports, presentations, etc.
  • Conduct sales strategy analysis and refines as appropriate to increase market share for all properties.
  • Analyze period end and other available systems data to identify trends, future need periods and obstacles to achieving goals.
  • Generate updates on transient segment each period.
  • Assist with account diagnostics process and validates conclusions.
  • Achieve and exceed goals including performance goals, budget goals, team goals, etc.
  • Establish long-range objectives and specifying the strategies and actions to achieve them.
  • Take a predetermined strategy and drives the execution of that strategy.
  • Explore opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes/systems/products to make improvements.
  • Provide revenue management functional expertise to cluster general managers, leadership teams and market sales leaders.
  • Ensure strategies conform to brand philosophies and initiatives.
  • Assists with pricing and provides input on business evaluation recommendations.
  • Use reservations system and demand forecasting systems to determine, implement and control selling strategies.
  • Ensure property diagnostic processes are used to maximize revenue and profits.
  • Initiate, implement and evaluate revenue tests.
  • Provide recommendations to improve effectiveness of revenue management processes.
  • Attend staff/forecast/long range meetings as requested by properties.
  • Update market knowledge and aligns strategies and approaches accordingly.

If you meet the necessary requirements and experience I would love to hear from you. Please send me your CV with a recent face photograph and details of three contactable references. Due to the high volume of applicants, only those who are shortlisted will be contacted.

FINANCE DIRECTOR LUXURY PRIVATE ISLAND PROPERTY SEYCHELLES

We are now in search for a Finance Director for a world renowned, international award winning 5 star island property in the Seychelles.  The Finance Director is responsible for the day to day finance operations of the island as well as the development of medium and long term finance strategies. Constant interdepartmental analysis is a requirement and a firm grasp of island accounting procedures as well as national and international standards. Ultimately the Financial Director is required to be a proactive member of the management team, developing and implementing robust procedures and adding value at an operational and board level. 

JOB FUNCTIONS

  • THE DELIVERY OF FINANCIAL PACKS, FINANCIAL ANALYSES, REPORTS, ANNUAL BUDGETS AND FORECASTS.
  • MANAGE THE AUDIT PROCESS
  • TO EFFICIENTLY MANAGE ORDERS WITHIN THE BUDGETS AND SYSTEMS DEVELOPED FOR THE PROPERTY
  • TO ENSURE PROPER ASSET MAINTENANCE & FIXED ASSET REGISTER IS UP TO DATE MONTHLY
  • TO ENSURE PROPER STOCK CONTROL PROCEDURES ARE IN PLACE
  • TO IMPLEMENT SYSTEMS AND CONTROLS ON THE PROPERTY.
  • RECORD FUNCTION – MAINTAIN UPDATED AND ACCURATE BOOKS OF ACCOUNTS
  • TO MEET STATUTORY AND AUDIT REQUIREMENTS
  • COORDINATE ANNUAL BUDGETARY AND FORECASTING PROCESS
  • INTERNAL COMMUNICATION OF FINANCIAL REPORTS
  • TREASURY FUNCTION

Cash flow forecasting and early warning of potential shifts,

Highlight any immediate cashflow requirements

Working capital requirements

Optimise interest on cash position.

Allocate funds towards payments from appropriate bank accounts

Transfer monies between bank accounts as and when required.

  • PREPARE PAYROLL ACCURATELY AND TIMEOUSLY
  • TO PAY EMPLOYEES AND 3RD PARTIES ACCURATELY AND TIMEOUSLY

KEY BEHAVIOURAL COMPETENCIES

  • Proven leadership skills in a Hotel/Resort environment
  • Highest level of integrity and transparency
  • Strong interpersonal and relationship-building skills to work with cross-functional teams; negotiate for resources and influence stakeholders and to gain acceptance of and commitment to plans, ideas, initiatives, etc.
  • Excellent written and verbal communication skills to prepare and deliver reports, effective presentations and to facilitate meetings
  • Promote a continuous learning environment that creates an atmosphere for professional development opportunities
  • Apply an ethical approach to influence the outcome of situations
  • Serve as a role model for others by demonstrating appropriate business conduct and ethical principles
  • Continuously seek to improve/develop the performance of others and continuously strive to improve his/her own performance
  • Work in a safe, prudent and organized manner

 

Technical Skills & knowledge

Require technical knowledge of accounting principles, hotel Internal Controls, Policies and Procedures and job knowledge of all positions in Accounting, Purchasing and Food & Beverage control .

  • Require knowledge of and the ability to operate computer equipment and excellent Excel and computer skills. With Micros and Fidelio would be ideal and greatly valued.
  • Strategic, analytical and have solid business acumen.

If this sounds like a challenge you are ready to embrace, you have the required experience and skills and wishing to be apart of this great team in the Seychelles, I would love to hear from you. Please email your CV with a recent face photograph and details of three contactable references

Management couple for a World Class privately owned Lodge in Tanzania

We are currently searching for a management couple for this World Class privately owned Lodge in Tanzania.

KEY RESPONSIBILITIES:

·       Relationship building, with staff, guests, governmental departments, the community, the industry (agents and other lodges),

·       Business efficiencies – cost control, local produce, quality of product

·       HR structure – maintaining and enhancing

·       Product development on guest experience

·       Engaging – with the people, the culture, the work style, the expectation

·       Regular assessment of the functionality, efficiency and strength of all operational equipment, vehicles, generators and buildings

 

OUTPUTS:

·       Overall responsibility for the effective management and running of the Lodge

·       Overall responsibility for budget creation and management

·       Overall day to day management of the lodge

·       Daily meeting with assistant lodge manager and heads of department to discuss the daily plan, including arrivals, departures, maintenance, dining arrangements and special requests

·       Work with executive chef to ensure menu and food are aligned to lodge quality standards

·       Structure and equipment – assessing, planning, budgeting and repair of all buildings and equipment

·       Hosting all agents, media and VIP groups

KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS)

·       Strong financial knowledge and experience

·       Fluent English, both written and Spoken

 

SKILLS REQUIRED:

·       Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and the ability to provide that experience.

·       Aware, evolved, energetic, compassionate, respectable, good communication and a strong leader.

·       Lateral thinking ability

·       Initiative

·       Must be able to cope under pressure to meet guests needs

·       Good interpersonal skills and communication with staff and guests

·       Attention to detail

·       Diligence and self motivation to meet deadlines

·       Willingness/ability to share information and teach and inspire others

·       Computer and financial skill

PREVIOUS WORK EXPERIENCE REQUIRED:

5 years General Management Experience in the safari lodge industry in a luxury high end operation

 

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, have high energy levels, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, and this sounds like a challenge you are ready for and you are able to relocate and live in a remote part of Tanzania I would love to hear from you

Passionate senior hostess to work in a prestigious private residence in Dubai

We are looking for a friendly, passionate senior hostess to work in a prestigious private residence in Dubai. As a senior hostess you are responsible to receive and give a warm welcome to palace guests, providing an efficient and courteous approach at all times, your role will include key responsibilities such as;

  • Offer consistently professional, friendly, warm and engaging service.
  • Welcome guests to the assigned outlet, receive and conduct guests to tables, ensure that they are attended to and be available for them at all times as a point of contact.
  • Set up along with the service team.
  • Coordinate with the service team in making necessary arrangements according to floor plan for events
  • Observe the cleanliness, maintenance and the entrance area.
  • Assure the well-being of all guests by maintaining a close, friendly, yet discrete contact with guests

Education, Qualifications & Experiences:

You:

should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Senior Hostess in a high volume restaurant. A good command of English and additional skills, such as guest service and interpersonal are essentials. Multiple language ability is considered as additional advantage.

Knowledge & Skills:

The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to detail and should possess understanding of the job, adaptability, teamwork and with outstanding customer service.Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

If you are a dynamic, self-motivated, energetic and focused individual open for challenges, you are success oriented, you have the relevant experience, you are a go-getter who has decision-making abilities and has a yes approach, I would love to hear from you. Please send your CV along with three contactable references, a letter motivating your application and a recent face photo.

Sommelier for a prestigious Private Residence in Dubai

I am now in search of a qualified sommelier for a prestigious Private Residence in Dubai.

 

Minimum Requirements:

·        A diploma in Hotel Management

·        3-4 years experience as a Sommelier in a 4/5 star hotel

·        Strong knowledge of wine service procedures

 

Skills:

·        Strong command of English combined with good written skills

·        Ability to work in a team

·        Ability to describe and recommend wine paired with food

 

Key Responsibilities:

·        Follows and ensures that the standards of service within the palace are being adhered

·        Provides prompt, attentive and courteous service to every guest

·        Staying abreast of the latest trends in both the culinary, and wine and spirits world

·        Assisting guests choose the correct wine for a meal

·        Planning the wine menu

·        Decanting wines, especially red wines over 10 years old

·        Choosing and ordering wines that best fit the menu and patrons

·        Knowing the proper way to store various types of wines

·        Managing the inventory of the wine cellar

·        Cultivating relationships with distributors and vintners

 

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, have high energy levels, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, and this sounds like a challenge you are ready for and you are able to relocate I would love to hear from you

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