Monthly Archives: November 2017

Workshop Manager 5 Star Luxurious Private Game Reserve KwaZulu Natal

We are now in search for an experienced and hands-on Workshop Manager for a world class 5* private game reserve in KwaZulu Natal

Duties and responsibilities
 Fleet Management
 Generators
 Administration
 Workshop Staff

Job Specification
Fleet Management
 Vehicle & Plant Inspections
 Service Schedule
 Services of Vehicle & Plant
o Ensure maximum turnaround of vehicles in the workshop.
o Minimize down time of all vehicles.
o Ensure that workmanship is of the highest possible standard.
o Quality control and testing of vehicles. Required to drive as many of the vehicles on the
reserve at least once per month.
o Test drive every vehicle that comes out of servicing – to ensure that every vehicle has
been serviced/repaired to the highest standard.
o Liaise with H.O.D’s on any large costs and/or delays in vehicle repairs.
o Ensure that game drive vehicles are presentable “in the eyes of the guest” at all time.
o Follow up on all outsourced work and ensure that it is of the required standard.
o Liaise with group Fleet Manager on major repairs.
o Update Reserve management on condition of fleet and advise when equipment becomes
costly to maintain.
Generators
o Responsible for the maintenance/servicing of all standby generators on the reserve.
o Ensure that they are always in good working order and are reliable
Administration

 Month End
o Stock Take

 Responsible to do a physical month end count with the WORKSHOP STOREMAN
 Submission of stock value is sent to finance/accounts together with recharges
at the end of the month.
o Recharges

 Ensure that all spares coming out of the storeroom are fitted on the vehicles
 All spares are charged out to the vehicles that they have been fitted onto
 All recharges are sent to the accounts/finance team at month end
 Compile a summary of recharges at the end of each month – this is sent to
finance/accounts team

 Spares & Parts
o Responsible for the ordering of vehicle spares and ensuring that company is not overpaying
for parts.
o Make sure that spares ordered are received
o Invoices processed and submitted timorously for payment in the same month of receiving
goods
o Ensure that a healthy par stock is maintained
o Ensure that the storeroom is secure at all times and there are tight controls
o Make sure that all stocks are secure and that there is no pilferage.

 Quick-books
o All invoices for goods received to be captured in quick-books as soon as possible but
within the same calendar month of invoice date
o All stock on quick books to be allocated to the correct vehicle
o At month end all invoices are closed, printed and placed in the correct vehicle files
o Back up the Quick Book file onto an external hard drive every month

 Vehicle Files
o Create & Maintain a file for every vehicle
o Job cards and invoices to be filed at the end of every month into the relevant vehicle
file

 Invoice Files
o Create & maintain a file for all invoices
o To be filed as per supplier

 Vehicle Licensing
o Ensure that all vehicles are licensed and road worthy
o Create and maintain a separate file for all vehicle log books and licenses

 Telephones
o Responsible for the workshop telephone and cell phone
o Personal calls to be deducted from company cell and landline phones.

 Petty Cash
o Submit a monthly reconciliation to accounts/finance of the workshop petty cash
o Ensure safe keeping of petty cash in the workshop office

 Workshop Expenses Budget Line
o Responsible for this budget line
o Report queries on Management Accounts and Ledgers to the Reserve manager or
Financial Controller
Workshop Staff

 Recruitment
o Responsible for hiring and vetting of all workshop staff.
o Responsible for induction of staff/filling in all necessary paperwork associated with
hiring of new staff

 Ensure that all workshop staff have a Letter of Employment
 Provident Fund forms are signed and completed
 All other necessary staff file paperwork (Medical Aid/ID copies/bank
accounts/salary is communicated to HR/Payroll accounts
 3 month performance reviews are completed on their due date and record sent
to HR

 Staff Development/Motivation
o Ensure that all workshop staff has the technical know-how to repair vehicles/plant &
perform their jobs efficiently.
o If lacking need to do training.
o Identify growth opportunities for workshop staff.
o Have regular team building exercises with workshop staff.
o Six monthly performance reviews done with all Workshop Staff members and filed with
HR.

 Control & Discipline
o Responsible for giving permission and controlling all workshop staff visitors.
o Responsible for dealing with any workshop staff disciplinary issues.
o Day to day management of workshop staff.
o Familiar with company Disciplinary Policy and Procedures.

 Communication
o Responsible for communicating relevant information to staff through formal meetings
weekly or as and when required.
o Updating the workshop notice board with relevant information pertinent to the
workshop staff.

 Health & Safety
o Ensuring that all staff is wearing the correct uniform and safety gear when operating
workshop equipment.
o Ensuring that all workshop machinery is safe/certified and legally compliant.
o Ensure that all staff operating tools & machinery within the workshop are competent
and fully trained
o Ensure that the workshop first aid kit is fully stocked
o Ensure that there is always a First Aid trained staff member on duty at all times
o Ensure that Positive Health training takes place timorously in conjunction with the
lodge positive health champion.
o Ensure that workshop staff accommodation is kept clean and safe at all times.
o Ensure that the workshop and its environs are kept neat/tidy and clean at all times

 Time Book
o Responsible for the Workshop Staff time-book

 Leave
o Responsible for Workshop Staff leave cycles and recording of leave.
o Keep track of staff sick leave, family days.

SKILLS REQUIRED:
 Communication skills – with guests and fellow staff members
 Standard of your work must exceed
 Good organisational ability
 Lateral thinking ability
 Initiative
 Must adhere to World Class Hospitality and Service Standards
 Professional, courteous
 Must be able to lead people and correct things when needed
 Honest, have good integrity, proactive and driven person who has career ambition

KNOWLEDGE REQUIRED:
 Hospitality
 Environment
 The surrounding communities
 The country
 Company Knowledge
 Valid unendorsed SA driver’s license essential.

PREVIOUS WORK EXPERIENCE REQUIRED:
 Must have at least 3 – 5 years’ experience as a Manager in a similar sized operation.
 Must be experienced/qualified in all vehicle mechanics

PERSONAL CHARACTERISTICS
 Able to handle pressure, and still operate effectively
 Energetic, proactive person
 Good interpersonal skills – able to function as part of a team
 Attention to detail and initiative
 Diligence and self-motivation to meet deadlines and keep on top of your job
 Willingness/ability to share information and teach and inspire others

To apply please forward your updated CV in MS Word format to charlee@broadhorizons.co.za

Assistant Lodge Manager Luxurious 5 Star Private Game Lodge KwaZulu Natal

We are now in search for an energetic and hard working Assistant Lodge Manager for a 5* world class private game lodge in KwaZulu Natal.

Key Outputs
 Meet and Greet all Guests
 Cover all daily and weekly requirements of the Lodge Manager when on leave
 Host agents, media and groups
 Ensure guest delights happen daily
 Host evenings as required by business levels
 Weekly planning – training, guest requirement and staffing levels
 Housekeeping-Room checks
 Kitchen
 Ensure that minimum standards as per BOPs are adhered to in all departments
 Departmental and finance meetings
 “Drive” company brand life
 Staff Welfare
 Training
 Stock takes
 Complete performance reviews for those staff reporting to you
 Ensure the departments you are responsible for have their performance reviews completed on time
 Attend Health and Safety meeting each month and ensure your departments have made any
necessary adjustments
 Ensure any overruns in time sheets in your departments are remedied with under-time
 Monitor, manage and control croc & cut.
 Promote team work between departments

KNOWLEDGE REQUIRED
 At least 3 years relevant experience in a 5 star operation
 Some form of managerial training
 Company Knowledge
 Valid unendorsed SA driver’s license essential.

SKILLS REQUIRED:
 Communication skills – with guests and fellow staff members
 Computer literate in Outlook & excel
 Lateral thinking ability
 Initiative
 Professional, courteous, hospitable to guests
 Must be able to cope under pressure to meet guests needs
 Leadership
 Honest, have good integrity, proactive and driven person who has career ambitions
 Good interpersonal skills
 Passion for guest delight

PREVIOUS WORK EXPERIENCE REQUIRED:
 Experience in the service industry especially in dealing with guests and staff
 Previous camp manger/ safari host experience an advantage
 Previous experience in working with kids an advantage

To apply please forward your updated CV in MS Word format to charlee@broadhorizons.co.za

Exec Chef/Regional Trainer Luxurious 5 Star Private Game Lodge KwaZulu Natal

We are now in search for a passionate, creative and experienced Executive Chef/Regional Trainer for a group of 5 star world class lodges in KwaZulu Natal.

OUTPUTS:
 Kitchen Hygiene standards set for other lodges
 Responsible for training chefs & implementing kitchen standards
 Correct chemicals and sufficient cleaning materials to be in stock at all times
 7 day Menu set according to food styling guide and approved by company
 Training chef to be called on to do training if necessary
 Presentation as discussed and according to Styling Guide
 Through the Tummy of the Guest Bops
 Creative Bush Banqueting according to food styling guide
 Proactive Maintenance within the kitchens and the equipment.
 Good communications with: All chefs; All camp managers; HOD’s, Lodge Manager and suppliers
 Accurate stock controls and stock rotation
 Good administration and personnel files of staff to be kept according to Lodge Manager’s requirements.
 Responsible for all food orders, storerooms and fridges and deep freezers
 Left-over management: left-overs to be discussed and processed every day
 Vehicles and containers transporting food to camps to be spotless
 Checklists of all items going to camps in place
 All food going out to guests at any time to be checked by chef
 To check buffets/dinner/breakfasts etc. at each camp at least 3 times per week
 Minimal traffic through kitchen: kitchen staff, Exec chef and Lodge manager to enter through kitchen.
 All fridges and refrigerators and storerooms to be kept locked or keys to be left with an accountable Chef.
 All meals and platters to be put out at last minute – fresh, fresh, fresh!
 Quality and quantity of snacks to game drives to be checked
 Bush banqueting, drink stops, picnics etc. to have checklists and be checked
 Rain management plan in place
 Canteens organised
 Good interaction with Guests, Food Fundis and other Chefs: Invite feedback, exchange ideas;
be suggestion-friendly; share experience
 Good discipline and fair treatment: Exec Chef to be a Role Model
 Good Teamwork to be promoted
 Have Fun and be Flexible
 Always be approachable
 Be aware of & make your chefs aware of special dietary needs Guests.
 When special dietary Guests arrive at the lodge ensure that either yourself or another chef meets the
Guest before their first meal to establish their requirements.
 Ensure you have “911” Emergency food stored in your freezer to be used in a crisis.
 The Chef is responsible to explain to the Camp mangers & Butlers what the different dishes are & what
their ingredients are for breakfast, lunch & dinner.

REGIONAL CHEF TRAINER
Standardization of across all company Lodges:
Dietaries
Suppliers & pricing
Adventure food
Food presentation according to Lodge Specific Food Identity
Kitchen smalls
Kitchen equipment
Crockery edging
Month end administration
Skills matrix according to level
Group / wedding menus
Company brand standards
Bush delights
In lodge delights
Food strategy – local procurement and regional food story
Training
Workshops
Team building
Canteen standards and development
Edging

SKILLS REQUIRED:
Communication skills – with guests and fellow staff members
Computer literate and well versed in Microsoft outlook and excel
Standard of your work must exceed the standard of the lodge
Good organisational ability
Lateral thinking ability
Initiative
Must adhere to World Class Hospitality and Service Standards
Honest, have good integrity, proactive and driven person who has career ambitions

KNOWLEDGE REQUIRED:
Hospitality
Food trends
Environment
The surrounding communities
The country
Company Knowledge (&BEYOND as well as Africa Foundation)
Valid unendorsed SA driver’s license essential.

PREVIOUS WORK EXPERIENCE REQUIRED:
Experience in the service industry especially in dealing with guests and staff
At least 3+ years relevant experience
Passion for creating fabulous food

PERSONAL CHARACTERISTICS
Good interpersonal skills – able to function as part of a team
Attention to detail and initiative
Diligence and self-motivation to meet deadlines and keep on top of your job
Willingness/ability to share information and teach and inspire others
Good interpersonal skills
Attention to detail
Diligence and self-motivation to meet deadlines and keep on top of your job
Willingness/ability to share information and teach and inspire others
Strong leader and must be able to lead by example

To apply please forward your updated CV to charlee@broadhorizons.co.za

Relief Lodge Manager Luxurious 5 Star Private Game Lodge KwaZulu Natal

We are now in search for an experienced and hard working Relief Lodge Manager for a stunning 5* private game lodge in KwaZulu Natal.

OUTPUTS:
 Co-ordinate staff and Equipment
 Motivate Staff and keep the staff motivated
 Training of the Staff
 Quality Control
 Problem Solving
 Counselling Staff
 Communicate with staff & other departments
 Guest Satisfaction
 Implement and Follow the BOPS
 Relieve as Lodge Manager for two weeks of each cycle

SKILLS REQUIRED:
 Communication skills – with guests and fellow staff members
 Standard of your work must exceed the standard of the lodge
 Good organisational ability
 Lateral thinking ability
 Initiative
 Must adhere to World Class Hospitality and Service Standards
 Professional, courteous, hospitable to guests
 Must be able to cope under pressure to meet guests needs
 Must be able to lead people and correct things when needed
 Honest, have good integrity, proactive and driven person who has career ambitions

KNOWLEDGE REQUIRED:
 Hospitality
 Environment
 The surrounding communities
 The country
 Company Knowledge
 Valid unendorsed SA driver’s license essential.

PREVIOUS WORK EXPERIENCE REQUIRED:
 Experience in the service industry especially in dealing with guests and staff
 Previous camp manger/ safari host experience an advantage
 Previous experience in working with kids an advantage

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be
creative, show perseverance and patience, ability to work under pressure, ability to accept routine
and mundane tasks, have high energy level, be flexible, ability to overcome obstacles and persist
with the task at hand, be decisive and adaptable.

To apply, please forward your updated CV in MS Word format to charlee@broadhorizons.co.za

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