Monthly Archives: May 2017

Lodge Manager 5 Star World Class Camp Rwanda

We are now in search for an experienced and talented LODGE MANAGER or MANAGEMENT COUPLE for a beautiful 5 star lodge in Rwanda.

Job Summary

Manage the assets of the company. Be an Ambassador at all times. Initiate and nurture strategic contacts with agencies and outside providers to assist with logistical matter to create a preferred and smooth experience for our guests such as airport access, transportation, tour operators and other entities. Function as the Strategic Business Leader of the Operations. Operations meet the brand’s target customer needs, ensure Colleague satisfaction, focus on growing revenues and maximize financial performance. Responsible for the implementation of Standards, Business Ethics guidelines and ethical conduct at all times.

Key Duties and Responsibilities

Develop, design, implement experiences
Create local and international collaborations with partners to enhance offerings
Inspect competition to develop strategy in how to improve the lodge, maintain innovation and top tier reputation locally and internationally.
Fulfill all relevant environment, health and safety procedures, to ensure the highest standards for the work environment.
Nurture and establish smooth relationships between the Rwandan Government entities and private institutions.
Ensure assets are well kept and maintain them in accordance with Company standards to preserve and increase their value.
Manage and coordinate security in the lodge to ensure the safety of our guests and Colleagues, always maintain security at the highest level possible.
Maintain contact and establish relationships with guests, Colleagues, suppliers and other parties
Create different touch points in conjunction with nature, community and products that are part of a green and sustainable initiative.
Lead the team to achieve their goals by developing Colleagues, encouraging teamwork, facilitating excellence at all times.
Assign all Colleagues KPI’s and side duties in line with their job description and duties. All KPI’s have to be assigned by December for the following year with mid-year review appraisal.
Support the HR department in ensuring effective HR administration systems, payroll processing and training.
Ensure that the annual Colleague Engagement Survey is distributed based on corporate guideline followed by an action plan which is then shared with the whole team to improve satisfaction and wellbeing.
Coach Colleagues to monitor and improve performance. Be accountable for successful performance.
Meet Colleagues on regular bases to understand needs and follow up on, including: coaching, training and disciplinary action.
Ensure service, technical skills and leadership training occurs throughout Operations to support successful operations.
Ensure training plan is issued on quarterly basis.
Ensure all training records are issued, compiled, filed and stored based on company standard process.
Understand the Management Agreement and ensure decisions are made in accordance to the agreement.
Establish a business relationship with owner and support the relationship between the company and the owner.
Compile and submit annual budget for the lodge. Continuously monitor daily performance to deliver a healthy financial year.
Deliver annual cost efficiencies to drive improved performance of the lodge and the return on investment.
Create marketing plans and budgets in conjunction with operating plans to enhance nature resort revenue and exposures follow the compliant to the brands’ expectations.
Ensure all contracts issued by the lodge are complaint with the company procurement guidelines.
Ensure all legal, tax and other requirements are followed, respected in a timely manner and in line with structural standpoint (certificates, licenses, fire, security, sanitation etc.).
Provide detailed up-to-date five year Capex, following corporate guidelines.
Ensure all areas are in strict compliance with internal audit requirements. Ensure all audits are scheduled based on fire, safety and other standards. Always followed by a detailed action plan with designed timelines and responsibilities.
Provide timely and accurate analysis of budgets, financial reports and financial trends.
Create and implement P&P to ensure fulfillment of legislative procedure requirements and alignment to Global Company standards, regulations and procedures.

Skills, Experience & Educational Requirements

Extensive knowledge of hotel/lodge Operations and operating strategies
Solid knowledge of rooms as well as food and beverage concepts and sales strategies
Knowledge of revenue management and marketing strategies
Retail merchandising skills
Knowledge of purchasing, inventory controls, supplies and equipment
Knowledge of governmental regulations and safety standards
Strong organizational skills and strategic planning skills
Ability to effectively manage labor productivity
Financial management skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting and capital expenditure planning
Ability to use standard software applications and hotel systems
Ability to evaluate business trends, determine applicability to customer profile and modify business strategies accordingly
Ability to creatively execute against the strategy and drive results; can originate and invent new ways to create a unique guest experience and maximize revenue
Ability to take constructive action without relying on directions from others
Ability to network and build relationships in order to grow the business
Ability to exercise flexibility rather than rigid adherence to procedures in order to accomplish goals
Effective decision-making skills; can choose a course of action amongst options involving uncertainty or risk
Strong problem-solving skills; encourages new innovative solutions when appropriate
Strong communication skills (verbal, listening, writing)
Strong customer and Colleague relation skills
Education or Certification

High School Diploma or equivalent required; Bachelor’s Degree preferred

Previous Experience Required:

At least 5 years as Lodge Manager of leading 5* property
Minimum 10 years working in lodge environment

The successful candidate should have exceptional leadership qualities, have the ability to work under pressure. The ideal candidate would be someone who is goal orientated, passionate about hospitality and have a passion for working in the bush. If you take priority in guest satisfaction, meet all the above requirements and have the relevant experience, we would love to hear from you. Please forward your updated CV in MS Word format along with details of 3 contactable references and a letter motivating your application.

Due to the high number of applicants, only those shortlisted will be contacted.

Please forward all CVs to charlee@broadhorizons.co.za

Front Office Manager 5 Star Private Game Reserve Eastern Cape

We are now in search for a well spoken and organized Front Office/Assistant Manager for a luxurious 5* private game reserve in the Eastern Cape. The ideal candidate would be someone young and looking to move into their first senior position in Front of House.

Key responsibilities:

Managing and training the concierge, night auditor and team of receptionists
Ensuring the front desk provides a professional and friendly service for customers
Dealing with customers, including handling complaints when they come to the desk
Troubleshooting emergencies
Scheduling your staff shifts
Liaising with other departments

Skills:

Good telephone skills
Diplomacy and communication skills to handle any complaints and emergencies in a level-headed manner
The ability to multitask and manage your time
No fear of decision-making
Problem solving skills

Requirements

Proven work experience as a Receptionist or Reception manager
Proficiency in English (oral and written)
Solid knowledge of MS Office, particularly Excel and Word
At least 3 years as Receptionist in leading 5* establishment
A qualification in Hospitality or similar is advantageous

If you meet all the above requirements and are ready for the next step in your career, then we would love to hear from you. The ideal candidate should be passionate about hospitality and should have no issues with working in a remote environment. To apply please forward your CV along with details of at least 3 contactable references and a letter motivating your application.

To apply please forward all CVs to lwanda@broadhorizons.co.za

Restaurant Manager 5 Star Fine Dining Restaurant Western Cape

We are now in search for an experienced and passionate Restaurant Manager for a fine dining restaurant in a World Class 5* property in the Western Cape Winelands. This is a fantastic opportunity to work on one of the most prestigious 5* hotels in the country. We are ideally in search of a candidate who has competed and successfully achieved Eat Out Award status.

Responsibilities

As a restaurant manager you’ll need to:

take responsibility for the business performance of the restaurant;
analyse and plan restaurant sales levels and profitability;
organise marketing activities, such as promotional events and discount schemes;
prepare reports at the end of the shift/week, including staff control, food control and sales;
create and execute plans for department sales, profit and staff development;
set budgets or agree them with senior management;
plan and coordinate menus;
coordinate the operation of the restaurant during scheduled shifts;
recruit, train, manage and motivate staff;
respond to customer queries and complaints;
meet and greet customers, organise table reservations and offer advice about menu and wine choices;
maintain high standards of quality control, hygiene, and health and safety;
check stock levels, order supplies and prepare cash drawers and petty cash.

Skills

You will need to have:

excellent interpersonal skills for diplomatically handling staff and customers;
strong written and oral communication skills for managing business admin and personnel matters;
the ability to cope under pressure since restaurant management can be challenging;
good business awareness for achieving successful performance;
teamworking skills to be able to lead a team and be a part of it;
strong planning and organisational skills to run a streamlined operation;
the ability to work independently and confidently to make your own decisions;
problem-solving ability to resolve issues as they arise.

Work Experience:

At least 5 years working as a Restaurant Manager
A minimum of 5 years working in a 5* fine dining establishment
Working experience in Food and Beverage department in a leading 5* property

This is a very exciting opportunity for a candidate that wants to prove their worth and work on one of the most prestigious properties in South Africa. This is a very demanding position and requires a very strong candidate with great experience, excellent communication skills, a passion for hospitality and someone that has won many awards for restaurants. If this sounds like an challenge you are ready for then we would love to hear from you. Please forward your CV in MS Word format along with details of at least 3 contactable references and a letter motivating your application.

Please forward CVs to lwanda@broadhorizons.co.za

Front of House Manager 5 Star World Class Hotel Western Cape

We are now in search for an exceptionally talented Front of House Manager with very strong Food and Beverage service experience for this world class 5 star property in the Western Cape Winelands.

Main Duties and Responsibilities

To ensure that the day to day operations of FOH are carried out according to the standards of the company and as specified by senior management.
To manage, delegate to, support and assist FOH personnel as required.
To brief all FOH staff at the start of their shift regarding groups, VIPs, special events, meal themes and applicable décor and any other pertinent information.
To lead by example with appearance and personal hygiene and to ensure that all FOH personnel on shift look neat and professional in their respective uniforms at all times.
To monitor the performance and morale of FOH staff and report to the Manager when necessary.
To practice conflict resolution in order to ensure mutual respect amongst all staff.
To facilitate disciplinary action if necessary and recommend commendations/recognition when due.
To ensure that the cleanliness, hygiene and sanitation of FOH areas are immaculately maintained at all times according to the standards of the company and as specified by senior management.
To ensure that all repair and maintenance problems that need attention are reported to the relevant parties and to ensure the appropriate action is taken.
To perform every task that you undertake to the very best of your ability.
To inspire FOH personnel to perform every task to the very best of their ability.
To carry out on the job training to ensure that personnel are constantly growing and improving.
To maintain a positive attitude and a courteous and professional demeanor at all times.
To have a complete knowledge of World Class Property
To take every possible action to create an atmosphere of relaxation and enjoyment.
To ensure that all guests receive superior, friendly and personalised attention and service throughout their stay.
To ensure that a warm FOH presence and a genuine willingness to serve and assist is maintained at all times.
To anticipate and respond to all guest needs quickly, efficiently and courteously.
To ensure that any guest complaints are resolved quickly, efficiently and courteously and brought to the attention of senior management.
To ensure that daily beverage stock takes are carried out and that the specified par levels are maintained.
To accurately record breakages and losses of stock and assets.
To communicate with all other operating departments, particularly; Housekeeping, Maintenance and Kitchen to ensure that they are informed of any all matters that concern them.
To report any breach of company policy to senior management.
To maximize revenue by making use of up selling techniques.
To be friendly with guests but avoid personal involvement; your professionalism will help them understand that your relationship is that of employee-guest, not that of intimate friends.

Critical Result Areas for Appraisal/Measurement

Guest satisfaction.
Productivity and efficiency.
Overall work quality.
Knowledge and application of the companies purpose and value statement.
General Knowledge about area, activities
Ability to solve problems and find solutions.
Demonstration of leadership skills.
Ability to cope under pressure.
Written and verbal communication skills.
Reaching of FOH sales targets.
Adhering to the expense budget.

Duty Management:

To actively participate in duty management shifts as and when required.
To be flexible within your job and to be able to fulfill any other duties that you may be asked to perform.

Requirements:

​Qualification in Hospitality Management or similar
5 years working experience in similar 5* establishment
Strong F&B knowledge
Well spoken
Knowledge of surrounding areas

This is an outstanding opportunity for a candidate who would like to be a part of this World Class 5 Star, Award Winning Boutique Hotel, growth opportunities within the company are endless, having the property and appointment on your CV will be very advantageous to your career moving forward. If this sounds like a challenge you are ready for I would like to hear from you. Please email me your CV with details of three contactable references and a clear, professional face photograph.

To apply please forward CV to lwanda@broadhorizons.co.za

Canteen Chef 5 Star Super Luxurious Boutique Hotel Western Cape

We are now in search for a Canteen Chef for a super luxurious 5 star boutique hotel in the beautiful Winelands area.

The Canteen Chef will be responsible for preparing meals for the staff, costing of food and all general aspects of running the kitchen.

Responsibilities:

1) Cook foodstuffs according to menus, special dietary or nutritional restrictions, and numbers of portions to be served.

2) Clean and inspect galley equipment, kitchen appliances, and work areas in order to ensure cleanliness and functional operation.

3) Direct activities of one or more workers who assist in preparing and serving meals.

4) Bake breads, rolls, and other pastries.

5) Clean, cut, and cook meat, fish, and poultry.

6) Compile and maintain records of food use and expenditures.

7) Determine meal prices based on calculations of ingredient prices.

8) Requisition food supplies, kitchen equipment, and appliances, based on estimates of future needs.

9) Apportion and serve food to facility residents, employees, or patrons.

10) Plan menus that are varied, nutritionally balanced, and appetizing, taking advantage of foods in season and local availability.

11) Take inventory of supplies and equipment.

Requirements:

Experience as a chef in a 5* kitchen
3 – 4 years in a similar position
Good Staff Management
Presentable
Experience in all sections of kitchen
Own reliable transport

If you meet all the above requirements and have the relevant experience then we would love to hear from you. Please note that this is a live out position so the ideal candidate would be someone living in the area and has their own reliable transport. Please forward your CV in MS Word Format along with a food portfolio and details of at least 3 contactable references.

To apply, please forward CV to lwanda@broadhorizons.co.za

General Manager 5 Star Private Game Reserve Eastern Cape

We are now in search for a General Manager of Hospitality for a stunning 5 star private game reserve in the Eastern Cape.

RESPONSIBILITIES:

Oversee the operations functions of the lodge
Hold regular briefings and meetings with all head of departments.
Ensure full compliance to lodge operating controls, policies, procedures and service standards.
Handling complaints, and oversee the service recovery procedures
Manage on-going profitability of the lodge, ensuring revenue and guest satisfaction targets are met and exceeded.
Ensure all decisions are made in the best interest of the lodge and management
Developing improvement actions, carry out costs savings.
Closely monitor the lodge business reports on a daily basis and take decisions accordingly.
Ensure that monthly financial outlooks for Rooms,Food & Beverage, Admin & General, on target and accurate.
Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
Act as a final decision maker in hiring a key staffs.
Coordination with HOD’s for the execution of all activities and functions.
Overseeing and managing all departments and working closely with department heads on a daily basis.
Be accountable for responsibilities of department heads and take ownership of all guest complaints.
Provide effective leadership to lodge team members.
Respond to audits to ensure continual improvement is achieved.
Responsible for safeguarding the quality of operations both
Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

PREREQUISITES:

The ideal candidate is a seasoned and highly intelligent professional with a passion for working in the bush with outstanding, management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, and nights. They should also have a strong culinary background, especially in Food and Beverage management.

EDUCATION:

A qualification in Hospitality is beneficial. Excellent computer system skills.

EXPERIENCE:

At least 10 years experience in the hospitality industry, with significant 5 star luxury experience, ideally including experience in remote locations. And 5 to 10 years of experience as a General Manager or Asst. General Manager.

Please only apply if you meet all the above requirements. Due to the high number of applicants, only those that are shortlisted will be contacted. To apply please forward your CV in MS Word format along with a clear face photograph of yourself and details of at least 3 contactable references.

Please forward CV to lwanda@broadhorizons.co.za

Back Of House Manager 5 Star Super Luxurious Tented Camp Botswana

We are now in search for versatile and experienced Back of House/Maintenance Manager for a stunning 5 star tented camp in Botswana. This is a great opportunity for someone who is very versatile with good management skills and maintenance experience.

OUTPUTS:
General

 You would report to the Lodge Manager.
 You will be responsible for all the maintenance at the camp – including plumbing, electrical (domestic), refrigeration and air conditioning, building, carpentry and general maintenance.
 You would be required to assist in doing preventative maintenance.

Stock and Tools

 You will endeavor to keep a par stock of spares that will allow you to affect emergency and other repairs efficiently.
 You will ensure that tools and spares are neatly stored and packed away.
 You will perform a stock take of tools from time to time and report any shortfalls to the manager.

Communication

 Maintain open communication channels with the lodge or operations managers and camp managers and ensure that clear feedback loops are in place to ensure that status reports on problems are fed back to those who have reported them.
 Hold frequent meetings with camp managers and the operations manager.
 Will have a morning meeting with the other maintenance staff and make sure that good team work exists within the team.

Guest relations

 Ensure that when interacting with guests in the lodge environment that you are well presented, friendly and courteous.

SKILLS REQUIRED:

 Communication skills – with guests and fellow staff members
 Standard of your work must exceed the standard of the lodge
 Good organisational ability
 Lateral thinking ability
 Initiative
 Must adhere to World Class Hospitality and Service Standards
 Professional, courteous, hospitable to guests
 Must be able to lead people and correct things when needed
 Honest, have good integrity, proactive and driven person who has career ambition

KNOWLEDGE REQUIRED:

 Hospitality
 Environment
 The surrounding communities
 The country
 Company Knowledge
 Valid unendorsed SA driver’s license essential.

PREVIOUS WORK EXPERIENCE REQUIRED:

 Must have at least 3 – 5 years’ experience as a Maintenance Manager in a similar sized operation.
 Must be experienced/qualified in at least one of the following disciplines – Electrical (single and three phase), Refrigeration and Air-conditioning and have some experience in some of the following – Plumbing, Sewage treatment systems, water treatment systems, building and general maintenance.

PERSONAL CHARACTERISTICS

 Able to handle pressure, and still operate effectively
 Energetic, proactive person
 Good interpersonal skills – able to function as part of a team
 Attention to detail and initiative
 Diligence and self-motivation to meet deadlines and keep on top of your job
 Willingness/ability to share information and teach and inspire others

If you meet all the above requirements and have the necessary experience, we would love to hear from you. Please forward your updated CV in MS Word format along with details of 3 contactable references and a letter motivating your application.

Please email CV to charlee@broadhorizons.co.za

Camp Manager 5 Star Luxurious Lodge Zimbabwe

We are now in search for an experienced and passionate Camp Manager for an extremely luxurious 5 star lodge in Zimbabwe situated very close to Victoria Falls. This is an exciting leadership position to take over full responsibility of a camp and it’s staff with the support of General Management.

KEY OUTPUTS:

Co-ordinate staff and Equipment
Co-ordinate guest activities including Children’s activities
Manage bar stock and operational stock
Motivate Staff
Manage Food and Beverage
Training in conjunction with the Hospitality Manager
Quality Control
Uphold company standards
Hosting & delighting guests every day
Dealing with guest queries & complaints
Maintain relationships with repeat guests and private guides
Room checks and co-ordination of maintenance in the rooms
Problem Solving
Counselling Staff
Communicate with staff & other departments
Implement and Follow the BOPS
Ensure appearance of the camp is within company standards

SKILLS REQUIRED:

Excellent Communication skills – with guests and fellow staff members
Standard of your work must exceed the standard of the lodge
Entertaining personality
Excellent organisational ability
Excellent attention to detail
Lateral thinking ability
Good Leadership ability
Initiative
Must adhere to World Class Hospitality and Service Standards
Professional, courteous, hospitable to guests
Must be able to cope under pressure to meet guests needs every day
Must be able to lead people and correct things when needed
Honest, energetic, proactive and driven person who has career ambitions
Must be fluent in English
Must have the ambition to lead the camp and make it his/her own.

KNOWLEDGE REQUIRED:

Hospitality
Leadership
Food and Beverage
Environment
The surrounding communities
Company Knowledge
English language

PREVIOUS WORK EXPERIENCE REQUIRED:

Previous Camp Manager/ Safari host / Hospitality experience of at least 5 years
Previous experience in working with children an advantage
If you meet all the above requirements, are passionate about hospitality and the bush and would love to be part of this world class lodge, we would love to hear from you. Please forward your updated CV in MS Word format along with details of 3 contactable references and a letter motivating your application.

NB:

Only Zimbabwean citizens will be considered
Due to the high number of applicants, only those that are shortlisted will be contacted.

Please forward CV to charlee@broadhorizons.co.za

Junior Sommelier 5 Star Luxurious Privately Owned Lodge Western Cape

We are in search for a Junior Sommelier. This person will work closely with our Sommelier in implementing strategies of the wine programme.

Brief specs as follows:

Work with international guests in a professional, yet unassuming environment.
Provide a specialized service to the lodges in terms of wine presentation and service.
Wine Service during meal times
Hosting of Guests for wine tours, food & wine pairing menus and tutored tastings
General admin work regarding wine stock purchases and Cellar Management. This included monthly stock take and store room Management.
Maintenance & appearance of wine cellar and display rooms.
Wine and beverage training with Front of House staff.
Candidates will also be expected to assist with F&B service for large functions / weddings and therefore a basic knowledge of other alcoholic drinks and cocktails will be an advantage.
You should have completed some form of formal qualification (whether it be through WSET or the CWA) as well as some experience in a similar role.

The salary is negotiable and depends on experience and expertise.

If you have the qualifications and want to pursue this magnificent opportunity I would love to hear from you. Please email me your CV along with a clear face photograph and details of three contactable references.

Please email CV to lwanda@broadhorizons.co.za

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