Monthly Archives: February 2017

Credit Controller Luxury Tour Operator Sandton

We are now in search for a Credit Controller for a luxury tour operator head office based in Sandton.



• Accurate allocation of payments received via the various channels available –within 24 hours.

• Actively collect payments according to company payment terms.

• Assist with Tourplan queries from consultants and other related parties in a professional

manner at all times.

• Review Debtors Age Analysis fortnightly and provide detailed feedback.

• Send invoices and payment reminders.

• Escalating and resolve queries in line with predetermined internal processes.

• Monthly cash flow management in line with Debtors book.

• Limit bad debt provision to within 1% of the month end debtors’ value.

• Conduct monthly debtors review with Sales and Managers and Directors.

• Review unallocated cash weekly.

• Administration of head office club.

• Bank reconciliation.

• Month end processes

• Balance sheet recons.

• Any other functions deemed necessary to complete month end accurately and on time.


• Knowledge of Excel

• General Accounting Principles


• Ability to meet deadlines

• Ability to work under pressure.

• Very good telephone and email manner

• Attention to detail and accuracy


• Experience in preparing debtors reconciliation’s, and resolving queries

• Experience in a debtors department in the Hospitality Industry is advantageous

• Knowledge of Tourplan is advantageous

The successful candidate must be self-disciplined, have a good telephone manner, good organisational skills, be a team player and have flexibility in terms of working hours.

Please forward CV to

Restaurant Manager Exclusive Stylish Fine Dining Restaurant Cape Town

We are now in search for an experienced and outstanding Restaurant Manager for an exclusive and stylish fine dining restaurant in Cape Town.

This Restaurant Manager will be a key member of the management team and helping to drive this restaurant forward. This is a fantastic opportunity for a Restaurant Manager.

The role
As Restaurant Manager you will manage the restaurant. As Restaurant Manager you will ensure everything runs smoothly and ensure an exceptionally high Rosette / Michelin level of service is given. This role will include all the normal Restaurant Manager duties.


We are looking for a Restaurant manager with previous experience as either a Restaurant Manager or an Assistant Restaurant Manager in a similar fine dining environment. If you have the experience, you are passionate about delivering world class service, you have your own transport and wanting to be a part of this award winning team I would love to hear from you. Please email me your CV along with details of 3 contactable references and a recent face

Please forward CV to

Relief Massage Therapist 5 Star World Class Lodge Hluhluwe

We are now in search for a Relief Massage Therapist for a 5 star world class private game lodge in Hluhluwe.

• Relieve at both main lodges when the therapists go on leave
• Offer Massages to guests
• Guest Service and Relations
• Hygiene
• Equipment Maintenance
• Stock Level
• Meeting and Reporting
• Sales & Marketing

• Communication skills – with guests and fellow staff members
• Good organisational ability
• Initiative
• Must adhere to World Class Hospitality and Service Standards
• Professional, courteous, hospitable to guests
• Must be able to cope under pressure
• Honest, have good integrity, proactive and driven person who has career ambitions

• Massage qualification
• Hospitality
• Environment
• The surrounding communities
• The country
• Company Knowledge

• At least 2 years massage experience

• Passionate about guest delight
• Able to handle pressure, and still operate effectively
• Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and the ability to provide that experience as per the company standards
• Good interpersonal skills – able to function as part of a team
• Attention to detail and initiative
• Diligence and self-motivation to meet deadlines and keep on top of your job
• Willingness/ability to share information and teach and inspire others

Please email CV to

Maintenance Manager 5 Star Super Luxurious Game Lodge Northern Cape

My client is a super luxurious lodge in the Northern Cape. We are looking for a highly experienced Maintenance Manager with a stable career history and must have a 5 star luxury hotel background.



 Oversee all maintenance on the island – plumbing, electrical (domestic + high voltage), refrigeration, solar hub, building, carpentry, waste management, water desalination plant, boats, generators, roads, projects
o This includes a central workshop, a maintenance operations hub and central operations
 Set the highest levels of acceptability in regards to maintenance on the island
 Ensure maintenance issues in guest areas or guest rooms are fixed
 Ensure preventative maintenance plans are in place in guest and staff areas
 Management of maintenance team


 Manage stock control system
 Manage budgets and communicate any unforeseen costs
 Have a preventative maintenance plan in place
 Drive recycling and waste management
 Source reliable suppliers and constantly strive to negotiate the best prices from them
 Sourcing of maintenance parts through local channels
 Control all maintenance related purchases
 Ensure your team, treats all equipment with care and are trained in their areas of responsibility
 Control wastage within your department
 Fuel and fleet stats management


 Ensure stores are controlled
 Negotiate the best prices and spot check agreements
 Control the expenditure and manage the budgets to remain within the limits agreed on with management
 Report on and justify all expenditure


 Ensure that all staff to be trained in their areas of responsibility and to attend regular training workshops
 Manage performance through feedback and annual performance appraisals
 All new staff to be inducted according company standards
 Ensure all maintenance staff are sensitive to working in guest areas, noise levels and intrusions
 Allocate staff to perform tasks according to prioritized needs
 Recruit and induct new staff in conjunction with HR
 Identify training needs within the maintenance department
 Keep an attendance register
 Ensure that your staff is properly equipped to carry out their duties safely and effectively
 Ensure that you are familiar with the HR policies and procedures manual and that you understand the disciplinary procedures
 Develop your teams and individuals
 Ensure the right people are in the right positions
 Ensure your team are guest focused
 Encourage, inspire and motivate staff
 Recognize great feedback and deal with negative feedback constructively

Stock and Tools

 You will endeavour to keep a par stock of spares that will allow you to effect emergency and other repairs efficiently
 The care for and purchase of tools and other equipment in your department will be your responsibility
 Ensure that tools and spares are neatly stored and packed away
 Perform a stock take of tools from time to time and report any shortfalls to the management


 Must have at least 5 years’ experience as a Maintenance Manager in a similar sized operation
 Extensive experience with the maintaining and repairs of desalination plants and industrial generators (250kva), as well as experience with – Plumbing, Sewage treatment systems, water treatment systems; V-sat links, Out Board engines, solar, electrical – light and heavy current, refrigeration, building and general maintenance
 International experience would be highly advantageous
 Knowledge of vehicle mechanics and management
 Knowledge on maintenance for a sustainable impact


 Able to handle pressure, and still operate effectively
 Able to use initiative in challenging circumstances
 Energetic, proactive person
 Good interpersonal skills – able to function as part of a team
 Attention to detail
 Diligence and self-motivation to meet deadlines and keep on top of your job
 Willingness/ability to share information and teach and inspire others
 Honest, have good integrity, proactive and driven person who has career ambition

If you meet the above criteria, you have the experience, knowledge required, you have held a similar position within a similar establishment and you are ready to embrace a new challenge and join our dynamic team we would love to hear from you. Please email us your updated CV with a recent face photograph and details of three contactable references.

Please forward CV to

Financial Administrator 5 Star World Class Island Resort Mozambique

We are now in search for a Financial Administrator for a stunning 5 star world class island resort in Mozambique.

Key Outputs:

Accurate recording and management of financial information for all business units
Monitoring the controls within the lodges and conducting internal audits
Maintaining and improving high financial standards
Meeting finance deadlines
Training of staff from various backgrounds and skill levels if required.
Collation and resolution of general ledger queries
Interpretation and analysis of management accounts
Holding monthly finance meetings to discuss financial performance.
Reconciling various accounts including clearing and Bank Accounts.
Maintaining stock control procedures, updating stock sheets with correct prices, assisting with stock counts when required.
Develop and implement systems and procedures.
Oversee and assist in the compiling of budgets.
Processing of guest bills and supplier invoices on QuickBooks.
Assist lodge managers/ Director with queries.
Assisting with year-end audit and stock takes.
CAPEX – Tracking the spend.
Collation and accuracy of Sustainability Stats.
Reconciliation of fuel
Flagging problem areas
Business compliance on track and in place – including liquor license, business license etc.
Submission of VAT returns and other statutory payments timeously.
Managing, reconciling and processing of the lodge petty cash
The Implementation and / or maintenance of financial systems, processes and procedures
Analysing and tracking the Maintenance spend
Budget/re-forecasting expenses


B Com or relevant qualification
Computer literate –Excel is essential
QuickBooks experience preferable
VIP experience preferable
Understanding Portuguese an advantage


Excellent analysis and problem solving skills
Attention to detail on numbers and analysis of financial results
Teamwork / collaboration
Ability to work under pressure
Good communication skills
Patience a must
Operate in an informal but highly driven and results oriented environment
Self-driven, motivated and organized
Comfortable in dealing with diverse cultures, languages and environments
Drive, effect and enact change

The ideal candidate would be some that is great with numbers, is capable of working under pressure, possesses the ability to think out the box and someone with a very good background in hospitality. If you meet all the above requirements and have the relevant experience, we would love to hear from you. Please forward your CV in MS Word format along with details of 3 contactable references.

Due to a high number of applicants, only those that are shortlisted will be contacted.

Please forward CV to

Operations Manager Private Game Reserve Eastern Cape

We are now in search for an experienced Operations Manager for a private game reserve in the Eastern Cape.

Key responsibilities and accountabilities:

Control of Operational stock and Operational store room
Supporting Daily Lodge Operations
Ensure Lodge standards (BOPS) are trained and adhered to at all times
Management of staff uniform
Ensure lodge styling guides are updated at all times
Support reward and recognition program
Supporting responsible calendar events and celebrations
Performance management of staff reporting to you
Input in purchase of operational equipment
Regular revision of systems and procedures
Expect what you inspect – regular walkabouts
Financial management of allocated budget lines
Outline of ideal candidate profile:

Working as an Operations Manager, you need excellent organizational and people skills to ensure smooth running operations. The candidate will need to be very flexible to assist where and whenever required as he/she will be supporting the lodge management team. These competencies include the following requirements:


An outgoing, warm and friendly personality that is well presented
Positive attitude, Self-motivated, Confident and comfortable around people from all walks of life
Excellent communication and interpersonal skills (listening skills, verbal communication etc)
Good sense of humour

Specific Job Skills

Excellent guest relations abilities (including Effective influencing and negotiation skills)
Excellent guest/staff/lodge management skills
Excellent knowledge of Food & Beverage, Housekeeping and Front Office
Ability to work under pressure and to tight deadlines
Physical fitness to ensure you are able to work extended hours and possibly carry heavy items
Attention to detail
High energy levels & drive to get things done
Planning & organizing – plan activities and carry them through effectively
Initiative to look for ways of improving
Excellent people skills, especially motivating staff

Computer Skills

Good standard of IT and numeracy
Computer literate with excellent skills in Excel
Pastel and Semper or similar
Literacy and Numeracy
Fluent in English (speak, read and write)
Excellent literacy skills (writing of emails, viewing web pages)
Excellent arithmetic skills (counting quantities, using percentages, understanding tables in reports and interpreting graphs)

Commercial Skills

Commercial awareness – understanding the company
Understanding resources and suppliers
Stay up-to-date on Industry and World Developments
Evaluate and prioritize projects

Management Ability

Strong time-management skills
Demonstrable leadership and management qualities
Analysing and problem-solving skills

Qualifications and experience required

Matric or Grade 12 certificate would be an advantage
Hospitality / Hotel / Lodge Management related qualification would be an advantage
2 – 4 year experience in 5 star game lodges
Valid Code 8 Driver’s license
Valid PDP

Salary or salary guide & other package details or guide (pension, car etc)

Monthly Package depend on experience – R18,000 – R20,000
Food Allowance
Medical Aid
Provident Fund
Unfurnished Accommodation

Please forward CV to

Guest Relations Manager 5 Star World Class Desert Lodge Namibia

We are now in search for a Guests Relations Manager for a WORLD CLASS 5* desert lodge in Namibia.


Meet and greet all guests, say goodbye to all guests, know all guests by name.
Understand personal guest needs through interaction
When required to do so, conduct thorough orientation of new guests on arrival and inform the kitchen of any dietary requirements, liaise with guides and butlers with regard to any special requests
Transmit guest information to other lodges and get information from other lodges before guests arrival
Cover all daily and weekly requirements of the Lodge Manager when on leave, especially budget control and guest delight activities
When required to do so, assist with room allocation and planning for future bookings well in advance – read all day sheets thoroughly and plan for any special requests, requirements or occasions
Be present at all morning meetings, and conduct the meeting in the absence of the Lodge Manager
When required to do so, plan all tomorrow’s game viewing and transfer activities with the guides/trackers/mechanics, every day
Ensure that all rooms are checked by Guest Relations – Housekeeping Manager before the guest’s arrival
When on duty in the early mornings, meet with maintenance team, and oversee all maintenance activities that day.
When on morning duty, arrive 1 hour before the 1st guest, make sure set up is in order and guests are woken up on time. Guide ready etc.
Comply with all task/assistance requests from the manager and report back on tasks assigned when requested to do so
In co-ordination with other management, host guests at all meals
Manage check-outs and invoices when Lodge Administrator is on leave or needs assistance.
Prepare and update operational day sheets when required to do so
Assist with monthly planning – training, guest requirement and staffing levels
Familiarise yourself and adhere to the Company Policies and Procedures
Disciplinary procedures – sound knowledge of all policies and procedures and labour relations
Counselling procedures – correct procedures are followed according to policies and procedures
To ensure that communication is open and non-defensive
Ensure that minimum standards as per BOPs are adhered to in all departments
Promote and Instil an ethic of Guest Care and Guest interaction throughout all departments
Promote and instil a passion for Going the Extra Mile throughout all departments
Closely manage all guest delight activities together with other management, butlers, guides, housekeepers and other staff as necessary
Attend any departmental and finance meetings
Oversee stock takes
Comply with the house rules as regards the allowance for drinks for management
Be prepared to assist in all departments/lodges as and when required
Any other tasks required of you by Management


Proven supervisory skills with experience in dealing with staff
Ability to co-ordinate day to day operations
3 – 5 years tourism/hospitality experience


Be honest – act courageously
Be transparent – open and fair
Show respect – shift blame culture to fix culture – consider other points of view
Be consistent
Be empathetic – listen first – be considerate

If you meet all the above requirements and have a passion for working in remote areas, we would love to hear from you. The successful candidate should be energetic, passionate about hospitality, have strong guest interaction skills and must be able to work well under pressure. Please forward your CV in MS Word format and details of at least 3 contactable references.

Please forward CV to

Lodge Manager Stunning 5 Star World Class Game Lodge Zimbabwe

We are now in search for a Lodge Manager for an extremely stunning 5 star world class game lodge in Zimbabwe.


 Welcoming and checking in of guests
 Daily lodge banking and flight reports and reconciliations
 Completing all month-end duties as per Lodge Accounts
 Compiling, monitoring and controlling of budgets during the financial year
 Stock takes and control at month end
 Financial and operational business reports to General Manager
 Attendance of management meetings
 Managing stock control
 Managing Bar service and control
 Management of guest delight activities
 Overall oversight of hospitality food, general appearance and management of maintenance issues
 Ensuring inter-lodge communications when guests move on to another lodge assisting with preparing welcome notes and indemnities, as required
 Ensuring children visiting lodge receive special kiddies menu, child packs and are looked after accordingly
 Hosting at meals as required and per schedule
 Assisting with Site Inspections
 Staff – Skills Development and empathy
 Drive community development projects


 Good command of the English language
 An outgoing, warm, friendly personality
 Confident and comfortable around affluent people
 Well presented, Honest, Diligent and self-motivator
 Have the ability to work under pressure and meet deadlines
 High energy levels
 Good staff motivator skills
 Passionate about creating memorable experiences for individuals
 Good interpersonal skills
 Sense of urgency
 Passionate about guest delight
 Attention to detail
 Diligence and self-motivation to meet deadlines
 Willingness and ability to share information, teach and inspire others


 Minimum 4-5 years’ experience in managing a lodge
 Experience running a Lodge or Camp a must

The successful candidate should be passionate about working in the bush, be willing to relocate, be forward thinking and have excellent managerial skills. If you feel you are ready for a challenge and would like to work in the bush, we would love to hear from you. Please forward your CV, at least 3 contactable references and a motivational letter supporting your application. Please only apply if you meet the above requirements. Due to a high number of applicants, only those shortlisted will be contacted.

Please forward CV to

Sales Person World Class Wine Farm and Restaurant Western Cape

We are now in search for a Sales Person for a World Class wine farm and restaurant in the Western Cape


- Computer literacy (Email, Word, Excel)
- Must be active on Social Media
- Flexibility to work long hours and weekends
- Ability to conduct presentations and product demonstrations
- Minimum 3 years previous experience in a similar position


- Intelligent
- Above average communication and interpersonal skills
- Must have an interest in wine and enjoy drinking wine
- Ability to perform under pressure and achieves sales targets


- Conduct wine tastings and sales both on and off site
- Achieve sales targets
- Assist team members with duties in the tasting room
- Processing and shipment of orders
- Update and maintain CRM

Please forward CV to

Operations Manager Luxury African Safaris Tour Operator Cape Town

We are now in search for an Operations Consultant / Operations Manager for a luxury African Safaris tour operator based in Cape Town.

Required Qualifications

TourPlan or GlobeTrack knowledge required
Minimum 5 years experience in operations
Africa Product knowledge
Any other similar qualification a bonus

Additional Info:

Proactive person that can work to deadlines
Ability to work unsupervised, self motivated, hands on and work under pressure
Excellent communication skills
Precise with attention to detail
Strong organisational, management and interpersonal skills
Person should be neat and presentable
Strengths in logistics and management

If you meet the above requirements and have the relevant experience then we would love to hear from you. Please forward your CV in MS Word format along with a motivational letter supporting your application. Please note that due to a high number of applicants, only those shortlisted will be contacted.

Please forward CV to

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