Monthly Archives: November 2016

Reserve Manager 5 Star Private Game Reserve Zimbabwe

We are now in search for Reserve Manager for a super luxurious 5 star private game reserve situated in Zimbabwe.

KEY OUTPUTS:

 Fleet Management
 Administration & Finances
 Habitat Management
 Staff
 Equipment
 Security
 Anti-Poaching
 Research – Not Immediately but will eventually report into this position

JOB SPECIFICATION

Fleet Management:

 Vehicle & Plant Allocations
o Ensure that HABITAT, APU and Security staff are allocated to and driving the correct vehicle & plant
 Vehicle & Plant Inspections
o To carry out monthly vehicle and plant inspections with relevant drivers/staff/workshop manager
o Ensure that staff are doing daily and weekly maintenance/greasing of vehicles & plant
 Services of Vehicle & Plant
o Ensure that all habitat plant & machinery serviced monthly on their due date
o Liaise with workshop manager on planned R & M for vehicles/plant & machinery
o Ensure Stock levels of spare parts are maintained at agreed PAR levels
 Monthly Kilometres/Hour meter readings
o Ensure that all HABITAT vehicle & plant odometer & hour readings are taken on the 25th of every month and given to finance

Administration & Finances:

Responsible for HABITAT, APU and Security Budget Lines & Finances

 Month end

o Complete GRS checks for Accounts
o Check and complete Management Accounts & Ledgers at month end
o Review accounts and make sure comments are send through to the financial controller

 Budgets

o Responsible for HABITAT, APU and Security Budget
o Responsible for preparing and giving input into the HABITAT, APU and Security Budget

 Invoices

o Ensure that all invoices are allocated and processed in correct month.
o All orders to be accompanied with PG order number and invoice details correct

 Water readings

o Collect all water meter readings on last day of month
o Complete reserve Water Meter readings spreadsheet

 Pass-outs

o Ensure that the correct pass outs is given

 Monthly Habitat Report

o Ensure that the Habitat Month End report is completed and saved in the appropriate place in the current format

Habitat/Reserve Management
 Veld Management:

o VCA & Monitoring

 Co-ordinate and conduct VCA’s across the Private Game Reserve
 Analysis/reporting & saving of VCA results

o Burning

 Burn Plan
 Burning
 Post burn monitoring & mapping

o Bush Clearing

 Annual planning
 Co-ordinate bush clearing operations
 Quoting & post contract checks and payment

o Alien Plant Removal

 Annual planning
 Co-ordinate Alien Plant removal operations – staff/herbicide/equipment/contracts
 Quoting & post contract checks and payment
 Ensure that APO herbicide assistance reporting completed at month end.
 APO herbicide assistance herbicide is in stock

 Roads

o Ensure that road maintenance is taking place and a yearly plan is in place

 Soil Conservation

 Water systems & pumps

o Responsible to maintain a constant supply of water to all the lodges and staff accommodation
o Ensure that pumps and pipelines are maintained.
o Ensure that pumped water holes are full at all times

 Wildlife

o Problem Animal Control
o Game Counts

Staff

 Recruitment:

o Responsible for hiring and vetting of all HABITAT, APU and Security staff.
o Responsible for induction of staff/filling in all necessary paperwork associated with hiring of new staff
 Ensure that all HABITAT, APU and Security staff have a Letter of Employment
 Provident Fund forms are signed and completed
 All other necessary staff file paperwork (Medical Aid/ID copies/bank accounts/salary is communicated to HR/Payroll accounts
 3 month performance reviews are completed on their due date and record sent to HR
 Staff Development/Motivation

o Ensure that all HABITAT, APU and Security staff has the technical know-how perform their jobs efficiently.
o If lacking need to do training
o Training plan is in place
o Identify growth opportunities for HABITAT, APU and Security staff.
o Have regular team building exercises with HABITAT, APU and Security staff.
o Six monthly performance reviews done with all HABITAT, APU and Security Staff members and filed with HR.
o Company Awards System is in place and functioning

 Control & Discipline

o Responsible for giving permission and controlling all HABITAT, APU and Security staff visitors.
o Responsible for dealing with any HABITAT, APU and Security staff disciplinary issues.
o Day to day management of HABITAT, APU and Security staff.
o Ensure that you and staff are familiar with company Disciplinary Policy and Procedures.

 Communication

o Responsible for communicating relevant information to staff through formal meetings weekly/monthly or as and when required.
o Updating the notice board with relevant information pertinent to the HABITAT, APU and Security staff.

 Health & Safety

o Ensuring that all staff is wearing the correct uniform and safety gear when operating HABITAT equipment.
o Ensuring that all HABITAT machinery is safe/certified and legally compliant.
o Ensure that all staff operating tools & machinery within the RESERVE are competent and fully trained
o Ensure that all HABITAT first aid kit is fully stocked
o Ensure that there is always a First Aid trained staff member on duty at all times
o Ensure that Positive Health training takes place timorously in conjunction with the company Positive Health Champion.
o Ensure that HABITAT staff accommodation is kept clean and safe at all times.
o Ensure that the HABITAT workshops and storerooms and its environs are kept neat/tidy and clean at all times

 Time Book

o Responsible for the Staff time-book

 Leave

o Responsible for HABITAT Staff leave cycles and recording of leave.
o Keep track of staff sick leave, family days.

Equipment
 Radios:

o Responsible for the HABITAT radio budget
o Ensure that radios are in working order
o Responsible for any R & M for HABITAT radios
o Responsible for all licensing and payments for Radio licenses

 Fire Equipment

o Responsible to maintain all the fire equipment in working order and ready at all times
 Fire bowsers
 Bakkie sakkies
 Small fire equipment (beaters, drip torches, water, petrol & diesel mix)

 Tools

o Responsible to keep tool workshops clean and in order
o Maintain all tools such as chainsaws, spades etc.

 First Aid Kits

o First aid kits for office, vehicles and Alien Plant Control fully stocked at all times
o Ensure that key staff are first aid trained within the team

 Firearms & ammunition

o Ensure that all HABITAT weapons and ammunition are locked safely away at all times
o Responsible for maintenance and cleaning of all firearms
o Personal and weapons licenses are up to date

Security

 Lodge Patrols
 Boom Gate
 Solar Panels
 Staff Bus and Vehicle searches

Anti-Poaching

 Patrols
o Foot Patrols
o Boat Patrols
o Vehicle Patrols

 Relationships

o National Parks
o Wild Life
o Police
o Communities

KNOWLEDGE REQUIRED

 At least 3 – 5 years Management Experience in a similar position

SKILLS REQUIRED:

 Energetic, proactive person
 Passionate about sustainable tourism and conservation
 Driven, energetic, compassionate and ambitious, with strong leadership and mentoring skills.
 Unrelenting attention to detail and high standards
 Structured manager with experience of leading diverse teams
 Practical
 Open minded and able to think outside of the box
 The ability to motivate and inspire yourself and others
 Excellent interpersonal skills and communication
 Competent financial and IT skills
 Fluent in English essential. Other European languages are beneficial.

The successful candidate should be very hands-on and not be afraid to get involved in all tasks mentioned above. If you have a passion for working in the bush and have the relevant experience required, we would love to hear from you. Due to the high number of applicants, only those shortlisted will be contacted

General Manager 5 Star Super Luxurious Lodge Zimbabwe

We are now in search for an experienced General Manager for a 5 Star World Class lodge in Zimbabwe.

KEY OUTPUTS:

 Overall management for the Lodge, including operations, conservation, R&M, kitchen, financial
 Direct line management responsibility for the Lodge senior management team and indirectly for a team of staff
 Budget and forecast creation, management and control in conjunction with the Lodge Administrator and the Regional Finance Manager. Management of the lodge CAPEX programs
 Human resource management and staff development
 Infrastructure – development and maintenance of all infrastructure
 IT – maintenance IT
 Security – security, emergency response and fire control
 Healthcare – reviewing healthcare facilities and evacuation arrangements
 Environmental health – waste, sanitation, mosquito and pest control
 Logistics and procurement
 Third party contractors – control of building contractors and professional advisers
 Government – liaison with local, regional and national Government and relevant stakeholders. Compliance with local licensing, permits etc.
 Conservation – management of the Community and Conservation Officer in conservation and community projects and partnerships arrangements
 Sustainability – responsible for ensuring sustainability targets are met and improved upon year on year
 Risk Assessment – ensure lodge is risk assessment compliant
 Safari shop – manage the safari shop manager in conjunction with the regional trainer and group safari shop management team
 Lodge Marketing – management of the lodge social media platforms, including Facebook, Instagram, etc. Ensure regular stories to the company team are distributed and that the Lodge maintains a strong presence in internal comms

HOSPITALITY

 Build upon the existing guest experience to create new ideas and to ensure the product remains fresh and modern, whilst staying true to the history of the area – this includes guest delights, accommodation, food, staff, activities
 Building relationships with new and repeat guests
 Maintaining and reinforcing an environment where the company standards are continuously met and visible throughout the daily functioning of the property.
 Ensure lodge to do lists are actioned and completed (within budget)
 Oversight of ground handling operations
 Ensure ground handling guest experience is in line with brand standards.
 Maximise efficiencies in procurement

KNOWLEDGE REQUIRED

 At least 3 – 5 years Management Experience in a 5-star boutique operation
 Hospitality and Service Training Experience

SKILLS REQUIRED:

 Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience, and the ability to provide that experience
 Passionate about sustainable tourism and conservation
 Driven, energetic, compassionate and ambitious, with strong leadership and mentoring skills.
 Unrelenting attention to detail and high standards
 Structured manager with experience of leading diverse teams
 Practical with some experience of maintenance
 Open minded and able to think outside of the box
 The ability to motivate and inspire yourself and others
 Excellent interpersonal skills and communication
 Competent financial and IT skills
 Fluent in English essential. Other European languages are beneficial

If you’re passionate about working and living in the bush and have the relevant experience required, we would love to hear from you. Please forward your CV along with 3 contactable references and a letter motivating your application. Due to the high number of applicants, only those shortlisted will be contacted.

Head Chef 5 Star Super Luxurious Game Lodge Sabi Sands

We are now in search for a Head Chef for an extremely luxurious 5 Star lodge situated in the Sabi Sand Private Game Reserve.

KEY OUTPUTS

 Guests & Trade Partners:

Meet all guests and get to know their likes and dislikes through interaction
Continually strive to produce creative, world class cuisine in accordance with company Food BOP
Cater for special requirements and encourage guest delight through varying meal venues and bush functions
Pay attention to detail, adding finishing touches where necessary
Ensure the highest health and hygiene standards are set and adhered to in the kitchen and canteen

 People:

Ensure your teams are guest focused
Train all staff members in health and hygiene
Ensure all your staff are skilled to perform in their areas of responsibility
Ensure staff attend training workshops and exchanges
Staff to be well informed on lodge happenings and company updates at all times

 Process:

Have knowledge of products, suppliers, prices and current stock
Ensure that orders are placed in relation to occupancies
Check and rotate stocks in fridges and freezers daily
Ensure month end stock procedures are followed in accordance with company procedures
Ensure the staff canteen is following their menu and issues are done according to the number of staff on site
Conduct yourself within the guidelines of the company Policies and Procedures

 Money:

Manage your food costs
Re-negotiate old agreements
Ensure negotiated prices are honoured
Ensure controls are in place in stores and fridges
Ensure controls are in place in the staff canteen

 What your Peers expect from you:

Maintain minimum standards in all areas under your responsibility
Be feedback “fit”
Manage food costs and controls
Ensure nutritious and delicious staff food is served in a clean and hygienic environment
Promote team work

 What your team expect from you:

Show appreciation for work well done
Give honest feedback when something is wrong
Lead by example
Support your team
Be consistent

KNOWLEDGE REQUIRED

3 – 5 years’ experience as a Head Chef in a 5 star lodge
Valid Class C driving license
Contactable References
Relevant Qualifications

SKILLS REQUIRED:

Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and the ability to provide that experience.
Aware, evolved, energetic, compassionate, respectable and a strong leader.
Open minded and able to think outside of the box
Excellent interpersonal skills and communication
Confidence in dealing with guests, suppliers & staff
Attention to detail
Diligence and self-motivation to meet deadlines
Willingness/ability to share information and teach and inspire others
Very strong administrative skills

PREVIOUS WORK EXPERIENCE REQUIRED:

Experience in the service industry especially Kitchen Management
Previous experience in a 5 star operation

If you are passionate about cooking, have a passion for working in the bush and would like to take your career to the next level then we would love to hear from you. Please forward your CV, a clear photograph(preferably in chef uniform) and your food portfolio. Due to the high number of applicants, only those that are shortlisted will be contacted.

Please forward your CV to lwanda@broadhorizons.co.za

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