Monthly Archives: September 2016

DMC Retail Travel Consultant Luxury Tour Operator Sandton

We are now in search for a DMC Retail Travel Consultant to this luxury tour operator based in Sandton

OUTPUTS:

 Creative planning and designing of itineraries
 Managing the reservations process for bookings in a manner which ensures guest budget is achieved
 Handling of bookings from quote to finalising, invoicing and travel documents
 Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues.
 Emergency duty will be on a rotational basis as per the Retail Emergency BOP
 Working hours early and late shift on a weekly rotational basis
 Calm and professional manner of servicing agents and guests
 Proactive selling of our products and services ensuring the best possible safari for the guests
 An independent, curious and “can do it” nature
 Upholding the values of the company … Care of the people, Care of land and Care of the wildlife

KNOWLEDGE REQUIRED:

 A passion for delivering service excellence
 An in-depth knowledge of Tourplan advantageous
 A good knowledge of South Africa, Southern and East Africa preferable
 A willingness and aptitude to learn

SKILLS REQUIRED:

 Communication skills and a good command of the English language with
 Time & desk management
 Computer aptitude
 Attention to detail
 Elaborating in writing explanations or descriptions
 Working in an orderly manner
 Exceptionally customer focused

PERSONAL CHARACTERISTICS:

 Good interpersonal skills
 Sense of urgency
 Passionate about guest delight
 Diligence and self-motivation to meet deadlines and keep on top of your job
 Willingness/ability to share information and teach and inspire others

PREVIOUS WORK EXPERIENCE REQUIRED

 Minimum of 4 – 6 years previous inbound tour consulting experience required
Please forward your CV, details of at least 3 references and a clear photograph of yourself. Due to the high number of applicants, only those shortlisted will be contacted.

Please forward your CV to lwanda@broadhorizons.co.za

Lodge Manager 5 Star Super Luxurious Tented Camp Tanzania

We are now in search for a Lodge Manager for a 5 star super luxurious tented camp in Tanzania.

The camp is situated within easy reach of one of the most famous fording points of the annual wildebeest migration. Each June and July it provides the perfect vantage point to enjoy the unique sight of vast masses of animals making their dramatic river crossing. During the other months of the year, game drives venture onto the wide open plains of the Western Serengeti to encounter a multitude of wildlife, from huge buffalo herds to leopard and cheetah. Dense riverside thickets hide a multitude of delights, from the acrobatic antics of colobus monkeys to the brilliant plumage of dozens of bird species.

KEY OUTPUTS:

 Overall management of the lodge, including operations, guest experience, R&M, kitchen, financial and staff management and development
 Budget and forecast creation, management and control in conjunction with the Lodge Administrator and the Regional Finance Manager. Management of the lodge CAPEX programs
 Human resource management and staff development
 Infrastructure – development and maintenance of all infrastructure
 IT – maintenance IT
 Security – security, emergency response and fire control
 Healthcare – reviewing healthcare facilities and evacuation arrangements
 Environmental health – waste, sanitation, mosquito and pest control
 Government – liaison with local, regional and national Government and relevant stakeholders in conjunction with the Regional Manager. Compliance with local licensing, permits etc.
 Conservation and Community – working with the Africa Foundation in conservation and community projects and partnerships arrangements
 Sustainability – responsible for ensuring sustainability targets are met and improved upon year on year
 Risk Assessment – ensure lodge is risk assessment compliant
 Lodge Marketing – management of the lodge social media platforms, including Facebook, Instagram, etc.

HOSPITALITY

 Build upon the existing guest experience to create new ideas and to ensure the product remains fresh and modern, whilst staying true to the history of the area – this includes guest delights, accommodation, food, staff, activities
 Building relationships with new and repeat guests
 Maintaining and reinforcing an environment where the brand standards are continuously met and visible throughout the daily functioning of the property.
 Ensure lodge to do lists are actioned and completed (within budget)
 Maximize efficiency in procurement

KNOWLEDGE REQUIRED

 At least 3 – 5 years Management Experience in a 5-star boutique operation
 East Africa Management experience an advantage
 Hospitality and Service Training Experience

SKILLS REQUIRED:

 Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience, and the ability to provide that experience
 Passionate about sustainable tourism and conservation
 Driven, energetic, compassionate and ambitious, with strong leadership and mentoring skills
 Unrelenting attention to detail and high standards
 Structured manager with experience of leading diverse teams
 Practical with some experience of maintenance
 Open minded and able to think outside of the box
 The ability to motivate and inspire yourself and others
 Excellent interpersonal skills and communication
 Competent financial and IT skills
 Fluent in English essential

If you meet all the above requirements, are willing to relocate and have a passion for working in the bush, We would love to hear from you. Please forward your CV, details of at least 3 contactable references and a letter motivating your application. Due to the high number of applications, only those shortlisted will be contacted.

Please forward CV to lwanda@broadhorizons.co.za

Regional Manager World Class 5 Star Forest Lodge India

We are now in search for a Regional Manager for this world class 5 star super luxurious forest lodge situated in a secluded area in India.

The lodge has 12 charming stand alone suites alongside a picturesque nullah (dry riverbed), surrounded by the shaded canopies of beautiful forest trees. Each spacious suite has a distinctive contemporary bungalow feel and an ambience resembling the 1950s. Cool pale cream cement screed floors against the contrasting hues of copper and pale turquoise has a much desired tranquil effect. Follow the stairs to the alluringly beautiful machan (a covered jungle rooftop platform) complete with mosquito net, overhead fan and hookah pipes and discover an ideal place to enjoy the romance of the jungle either by day or by night with an unforgettable sleepout. Delicate Parsi tiles, woven hyacinth furniture, high ceilings, deep welcoming sofas and giant ebony chests grace the elegant guest areas.

Job Description for the GM with Regional responsibility:

Guest facing competencies

Exposure to high end luxury hospitality / experiential travel:

The lodges create a high-end luxury experience despite the rustic / natural settings. This requires a good understanding of how luxury requires certain degree of sophistication; not all of which is created by expensive hardware. A good understanding of the trends in luxury leisure space is therefore required. Another facet is about the ability to constantly innovate to create unique experiences for the guests.

Personality / charm to host high-end guests/media in social settings:

The managers have to routinely host very high-profile guests / media in social settings. The culture of our lodge is casual and friendly; it requires certain chutzpah and personality to create engaging conversations and memories.

Ability to create USP ref other players in the high-end safari space:

It is inevitable that our lodges would be compared with high-end lodges in Africa and other high-end lodges in India. A good understanding of USPs of the various players of safari space is crucial as the manager has continuously think of experiences that can create USPs for the lodge.

Relationships with in-bound trade; understanding of the dynamics:

Our company is highly dependent on inbound international travel that moves through FTOs and DMCs; having a good understanding of this channel along with relationship with the important players is quite critical

B) Process related competencies

Ability of managing safari lodges in remote locations:

Ability to manage teams drawn from rural locations with huge logistics challenge while at the same time delivering results required to service high-end guests

Ability of managing hardware maintenance in remote locations:

While the hardware is not very sophisticated, still it requires meticulous planning and ability to continuously navigate the challenging logistics to achieve the results

Ability of managing HR teams including naturalists:

Managing low skilled staff that works under very hard conditions while keeping them motivated requires a lot of personal effort. Additionally, naturalists are a very important element that delivers the differentiated lodge experience. A good understanding of the role that Naturalist / ranger plays and being able to manage them becomes key to success.

Leadership related competencies

Ability of managing other lodge teams:

The Regional manager is responsible for all the other 3 lodges; the farthest can be about 10 hours away while managing his/her own lodge. This requires that the manager uses structured tools for frequent review and guide the teams in planning various initiatives. Often there would be situations of transition in another lodge and the manager there would require a good amount of coaching / grooming

Ability of driving continuous improvement:

We expect new competition to come in and erode on our existing USPs; we need to be ahead of the curve. Since there is less churn at the lower levels, after 10 years, it requires new ways to motivate and stretch the teams. Again, it requires a structured and yet innovative approach

Stake-holder engagement

Ability of representing company’s interests with Forest department:

Often, the regional manager needs to interact with the forest department because park experience as a key element is hugely dependent on park policies and rules. Tourism industry often finds itself negotiating the delicate balance by trying to convince various layers of park management regarding many rules that routinely impact us. The industry bodies are also in litigation with the government; the incumbent needs to understand some of these issues.

Broad understanding about dynamics of the conservation space and relationships:

In order to achieve the first point, one needs to understand the various players in the field like conservationists, wild life academics etc so that one can create relationships.

Ability and experience of handling owners:

The regional manager would need to interact with the property owners and manage the relationship.

Experience of incubating community engagement initiatives:

Being one of the leading eco-tourism players, one needs to ensure that we meaningfully engage with the local communities and constantly find opportunities for creating projects and delivering on them. This requires innovative resource mobilization and a genuine desire to make a difference.

Requirements:

Diploma in Hotel Management
At least 3 years experience in 5 star hotel or similar establishment
Apprenticeship and specialized training from a reputed institute

If you meet all the above requirements, are ready for a challenge, have a passion for working in remote areas and are willing to relocate, we would love to hear from you. Please forward your most recent CV, details of at least 3 contactable references and a letter supporting your application. Due to a high number of applicants, only those that are shortlisted will be contacted.

Please forward CV to lwanda@broadhorizons.co.za

Lodge Manager 5 Star Super Luxurious Forest Lodge India

We are now in search for a Lodge Manager for this extremely luxurious 5 star lodge that is situated in a very secluded forest area in India.

The lodge has 12 charming stand alone suites alongside a picturesque nullah (dry riverbed), surrounded by the shaded canopies of beautiful forest trees. Each spacious suite has a distinctive contemporary bungalow feel and an ambience resembling the 1950s. Cool pale cream cement screed floors against the contrasting hues of copper and pale turquoise has a much desired tranquil effect. Follow the stairs to the alluringly beautiful machan (a covered jungle rooftop platform) complete with mosquito net, overhead fan and hookah pipes and discover an ideal place to enjoy the romance of the jungle either by day or by night with an unforgettable sleepout. Delicate Parsi tiles, woven hyacinth furniture, high ceilings, deep welcoming sofas and giant ebony chests grace the elegant guest areas.

Job Responsibility

To lead the Lodge in ensuring a smooth functioning of the lodge Operations.

To ensure maximum guest satisfaction. Development and implementation of various strategic planning to achieve excellence in all functions of the lodge.

Ensure implementation of Best Operating Procedures and Standards.

Liaison with government and semi-government agencies to ensure a smooth functioning of the lodge.

Ensure staff training, high moral, drive discipline, grievances and cafeteria management and oversee suitable accommodation for staff living in the lodge.

Interact with Guest during meals

Smooth Check in & Check out as per company standards

Revenue generation

Adoption and implementation of new cost controls measures

Proper handling of employees’ grievances

Train the staff in technical & administrative skills on timely basis & monitor the same.

Requirements

Education:

- Diploma in Hotel Management
- Apprenticeship and specialized training in F&B Service department from a reputed institute

Experience:

- Progression through various positions in the Food & Beverage Service department.
- Implementing new F&B concepts, in the form of themes in specialty restaurants, coffee shops etc.
- Pre-opening of restaurants/hotels
- Exposure to international F & B service standards and operations.

Knowledge/Skills :

- Thorough knowledge of F&B service standards & functioning, hygiene & safety standards.
- Knowledge of various aspects of food and beverages (both alcoholic & non-alcoholic), etc.
- Inventory management & Budgeting
- Working knowledge of MS Office
- knowledge of various service techniques
- Restaurant/hotel Planning & Designing

If you meet all the above requirements, willing to relocate and have a passion for working in the bush, we would love to hear from you. Please forward your CV, details of at least 3 contactable references and a letter supporting your application. Due to the high number of applications, only those that are shortlisted will be contacted.

Please forward CV to lwanda@broadhorizons.co.za

Exec Chef Award Winning 5 Star Private Island Seychelles

We are now in search for a talented Exec Chef for 5 star this award winning very luxurious private island in the Seychelles.

This is a great opportunity for a candidate to further their experience in 5 star, ultra-luxury cuisine execution in a remote authentic location. This is a great opportunity to be connected with one of the finest private islands in the world. The position is challenging due to the requests of our ultra-luxury, multi-national clientele and the logistics of working in a remote location. However, the experience is exceptional to work with one of the most unique multinational island leadership teams in the world.

We are seeking a talented chef who has strong culinary talent is hands on and is adaptable to working in a remote location with multiple cultures who may have only basic skill levels. Given the majority of our clients are European; a French Chef with international experience would be preferable.

Cuisine is International / regional Indian Ocean. Sustainable menu offerings are key, the island grows most of its own produce / fruits and catches the majority of its own fish.

(2.) Our F&B program is decentralized, while we have a restaurant many of our meals are served at various outdoor sites and venues around the island. F&B standards in this environment are important as well as catering to ultra-luxury clients. Responsibility for training, developing, and managing employees, purchasing and P&L responsibility the position needs someone with a creative touch in planning special culinary events for individual guests and our guests as a group.

(3.) A large part of this position is guest relations, the Exec Chef is a primary “face” with our guests. The person in this position will speak to our clients each day and absolutely connect with them evenings for dinner. The position will check on guest satisfaction.

(4.) Employee management and training is extremely critical. Ex Chef will “lead from the field” and is a working chef

(5.) Strong sourcing, purchasing, inventory, and sanitation oversight is extremely important

Outlets / Kitchens / Employees:

– 1 primary 3 meal kitchen / restaurant supporting 17 villas and 1 Presidential suite complex

- 1 secondary kitchen / restaurant (Plantation House)

- 2 staff kitchens; General and Indian total up to 150 employees per day

- 1 Presidential Suite kitchen

- 17 culinarians + 8 Stewards

- Multiple off-site dining locations

Key skillsets candidate will possess:

– Single marital status, position may be male or female

- Good physical condition

- Hands on, energetic

- Embraces challenges

- Enjoys working with a team and developing employees

- Positive, sincere, refined personality

- Must possess excellent international client, luxury interaction

- Combination of technical talent and administrative strengths

- Island / remote location experience a plus

- Experienced with working with various cultures

- 4-5 star background

- English primary language: German / French a plus

- For work permit approval: Must provide satisfactory proof of work experience, police certificate, medical tests

– Past consistent, positive work history

– Previous Executive Chef or senior Culinary post

- Managed culinary for multiple outlets

If you meet all the above requirements and would love to work on one of the best private islands in the world, please forward your CV, details of 3 contactable references and your food portfolio. Due to the high number of applicants, only those shortlisted will be contacted.

Please forward CV to lwanda@broadhorizons.co.za

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