Monthly Archives: November 2014

Chef De Partie award winning Restaurant North West Johannesburg

Location: North West

I am now in search of a very strong CDP who is strong in ALL AREAS OF THE KITCHEN. The candidate I am looking for must have solid and sound experience in a 5 star property or Fine Dining Restaurant with a proven track record and excellent references. This property on your CV would be an oustanding achievement and will be great for your career moving forward.
Main purpose:
To be responsible for the running of the whole section and assist the senior chefs in managing the kitchen effectively.

Duties & Responsibilities:
Working with the Executive Chef and the kitchen team to maintain high standards in the quality of food both as to its preparation and its presentation
Working in all areas of the kitchen
Inform the senior chef on duty of anything which is broken or finished
Preparing the mise en place needed for service and ensuring that the kitchen is set up ready for service.
Reporting directly to the Executive chef any problems that pertain to the kitchen
All food to be tasted on a daily basis.
Provide outstanding and friendly service to the guests at all times
Plating of cooked breakfasts, lunch, afternoon tea, and dinner when needed and to the correct standard
Stock Control:
Receiving & checking the quality of produce delivered.
Check all requisitions is strictly followed by other departments
Discuss all provisions-related problems directly with the Executive Chef on a daily basis.
Check proper storage of all equipment.
Efficient stock control including regular stock rotations of the Fish, Meat and Walking Fridges as well as the freezers.
Reducing and controlling the amount of breakages and wastage in your areas of responsibility
Hygiene, Health and Safety & Maintenance:
Maintain the cleanliness and organization of the kitchen at all times
Maintaining hygiene standards in all areas of the Kitchen i.e. Dry store, Fridges etc
Ensure that all equipment is clean and in good working order
Maintaining hygiene standards in all food preparation and restaurant back of house areas
Be on the lookout for all maintenance issues and ensure that the correct persons are contacted and that the work is carried out to the correct standard
Abilities and Skills:
A Passion for cooking first and foremost and ambition to improve your skills
Excellent communication skills and the ability to communicate in English
Effective listening skills
Excellent interpersonal skills – may have to interact with guests
Organisational skills – Ability to plan, coordinate, execute and follow up
Ability to work alone and as part of a team
Ability to multitask
Excellent time management skills
Ability to motivate yourself
Able to work in all areas of the kitchen – Cold Kitchen, Pastry, Meat ,Fish and Sauces
Knife skills
Good wine knowledge, able to understand food & wine pairing
Basic knowledge of HACCP and Hygiene
Flexable
Ambitious
Must be of sober habits
Neat and presentable
Qualifications:
Formal cookery diploma
3 years experience in 5 * Hotel
We are offering:
R6000 live in
21 consecutive days annual leave
8 days off per month
If you have the experience and are ready to join this great brigade where you will learn a vast amount to move your carrer to the next level I would love to hear from you. Please send me your CV, a recent face photograph and details of three contactable references.

Pastry Sous Chef Award winning Restaurant Johannesburg- live in

Location: North West

We are not in search of an experienced Pastry Sous Chef for this Award Winning Fine Dining Restaurant North West of Johannesburg

Minimum Requirements:
Matriculation certificate (or the equivalent)
Either Culinary Arts, Catering management or Food Service Management diploma
Min of 3 years experience as a pastry Sous Chef within a 4 or 5 * property
HACCP certification
Key Responsibilities:
Produce meals for all Food and Beverage outlets
Manage a staff compliment of 5
Training of all junior staff and trainees
Stock Control
Assist the Exec Sous Chef with any additional responsibilities
Personal Attributes:
Patient
Creative
Being able to work in a fast paced environment
Self Motivated
Ability to work individually and as part of a team
The ability to accept constructive criticism and feedback
If you have the necessary skills and experience and wish to become a part of this world class brigade I would love to hear from you. Please send your CV with a recent photograph in your chef whites and details of 3 contactable references.

Maintenance Manager 5 Star Luxury Game Lodge Botswana

Location: Botswana

We are now in search of an experienced maintenance manager for our luxury game lodge in Botswana.

THE POSITION
General
Oversee all maintenance at the lodge – plumbing, electrical (domestic + high voltage), refrigeration, air conditioning, building, carpentry, waste management, water desalination plant, boats, generators, projects
Set the highest levels of acceptability in regards to maintenance in the lodge
Ensure maintenance issues in guest areas or guest rooms are fixed
Ensure preventative maintenance plans are in place in guest and staff areas
Process
Manage stock control system
Manage budgets and communicate any unforeseen costs
Have a preventative maintenance plan in place
Drive recycling and waste management
Source reliable suppliers and constantly strive to negotiate the best prices from them
Control all maintenance related purchases
Ensure your team, treats all equipment with care and are trained in their areas of responsibility
Control wastage within your department
Finance
Ensure stores are controlled
Negotiate the best prices and spot check agreements
Control the expenditure and manage the budgets to remain within the limits agreed on with management
Report on and justify all expenditure
Staff
Ensure that all staff to be trained in their areas of responsibility and to attend regular training workshops
Manage performance through feedback and annual performance appraisals
All new staff to be inducted according to our Induction Program
Ensure all maintenance staff are sensitive to working in guest areas, noise levels and intrusions
Allocate staff to perform tasks according to prioritized needs
Recruit and induct new staff in conjunction with HR
Identify training needs within the maintenance department
Keep an attendance register
Ensure that your staff is properly equipped to carry out their duties safely and effectively
Ensure that you are familiar with the HR policies and procedures manual and that you understand the disciplinary procedures
Develop your teams and individuals
Ensure the right people are in the right positions
Ensure your team are guest focused
Encourage, inspire and motivate staff
Recognize great feedback and deal with negative feedback constructively
Stock and Tools
You will endeavour to keep a par stock of spares that will allow you to effect emergency and other repairs efficiently
The care for and purchase of tools and other equipment in your department will be your responsibility
Ensure that tools and spares are neatly stored and packed away
Perform a stock take of tools from time to time and report any shortfalls to the management
KNOWLEDGE REQUIRED
Hospitality
Environment
The surrounding communities
The country
Company Knowledge
Valid unendorsed SA driver’s license essential
PREVIOUS WORK EXPERIENCE REQUIRED
Must have at least 5 years’ experience as a Maintenance Manager in a similar sized operation
Must be experienced/qualified in at least one of the following disciplines – Electrical (single and three phase), Refrigeration and Air-conditioning and have some experience in some of the following – Plumbing, Sewage treatment systems, water treatment systems, building and general maintenance
PERSONAL CHARACTERISTICS
Able to handle pressure, and still operate effectively
Energetic, proactive person
Good interpersonal skills – able to function as part of a team
Attention to detail and initiative
Diligence and self-motivation to meet deadlines and keep on top of your job
Willingness/ability to share information and teach and inspire others
If you meet the above criteria, you have the experience, knowledge required, you have held a similar position within a remote Game Lodge and you are ready to embrace a new challenge and join our dynamic team we would love to hear from you. Please email us your updated CV with a recent face photograph and details of three contactable references

Workshop and Fleet Manager 5 Luxury Game Lodge Botswana

Location: Botswana

We are now in search of a reputable experienced Workshop and Fleet Manager for our Luxury Game Reserve in Botswana.

THE POSITION
Fleet Management
Vehicle & Plant Inspections
Service Schedule
Services of Vehicle & Plant
Ensure maximum turnaround of vehicles in the workshop
Minimize down time of all vehicles
Ensure that workmanship is of the highest possible standard
Required to drive as many of the vehicles on the reserve at least once per month
Test drive every vehicle that comes out of servicing – to ensure that every vehicle has been serviced/repaired to the highest standard
Liaise with H.O.D’s on any large costs and/or delays in vehicle repairs
Ensure that game drive vehicles are presentable “in the eyes of the guest” at all time
Follow up on all outsourced work and ensure that it is of the required standard
Liaise with group Fleet Manager on major repairs
Update Reserve management on condition of fleet and advise when equipment becomes costly to maintain
Generators
Responsible for the maintenance/servicing of all standby generators on the reserve
Ensure that they are always in good working order and are reliable
Administration
Month End
Stock Take
Responsible to do a physical month end count with the workshop store man
Submission of stock value is sent to finance/accounts together with recharges at the end of the month
Recharges
Ensure that all spares coming out of the storeroom are fitted on the vehicles
All spares are charged out to the vehicles that they have been fitted onto
All recharges are sent to the accounts/finance team at month end
Compile a summary of recharges at the end of each month – this is sent to finance/accounts team
Spares & Parts
Responsible for the ordering of vehicle spares and ensuring that company is not overpaying for parts
Make sure that spares ordered are received
Invoices processed and submitted timorously for payment in the same month of receiving goods
Ensure that a healthy par stock is maintained
Ensure that the storeroom is secure at all times and there are tight controls
Make sure that all stocks are secure and that there is no pilferage
Quick-books
All invoices for goods received to be captured in quick-books as soon as possible but within the same calendar month of invoice date
All stock on quick books to be allocated to the correct vehicle
At month end all invoices are closed, printed and placed in the correct vehicle files
Back up the Quick Book file onto an external hard drive every month
Vehicle Files
Create & Maintain a file for every vehicle
Job cards and invoices to be filed at the end of every month into the relevant vehicle file
Invoice Files
Create & maintain a file for all invoices
To be filed as per supplier
Vehicle Licensing
Ensure that all vehicles are licensed and road worthy
Create and maintain a separate file for all vehicle log books and licenses
Telephones
Responsible for the workshop telephone and cell phone
Petty Cash
Submit a monthly reconciliation to accounts/finance of the workshop petty cash
Ensure safe keeping of petty cash in the workshop office
Workshop Expenses Budget Line
Responsible for this budget line
Report queries on Management Accounts and Ledgers to the Reserve manager or Financial Controller
Workshop Staff
Recruitment
Responsible for hiring and vetting of all workshop staff
Responsible for induction of staff/filling in all necessary paperwork associated with hiring of new staff
Ensure that all workshop staff have a Letter of Employment
Provident Fund forms are signed and completed
All other necessary staff file paperwork (Medical Aid/ID copies/bank accounts/salary is communicated to HR/Payroll accounts
3 month performance reviews are completed on their due date and record sent to HR
Staff Development/Motivation
Ensure that all workshop staff has the technical know-how to repair vehicles/plant & perform their jobs efficiently
If lacking need to do training
Identify growth opportunities for workshop staff
Have regular team building exercises with workshop staff
Six monthly performance reviews done with all Workshop Staff members and filed with HR
Control & Discipline
Responsible for giving permission and controlling all workshop staff visitors
Responsible for dealing with any workshop staff disciplinary issues
Day to day management of workshop staff
Familiar with Disciplinary Policy and Procedures
Communication
Responsible for communicating relevant information to staff through formal meetings weekly or as and when required
Updating the workshop notice board with relevant information pertinent to the workshop staff
Health & Safety
Ensuring that all staff is wearing the correct uniform and safety gear when operating workshop equipment
Ensuring that all workshop machinery is safe/certified and legally compliant
Ensure that all staff operating tools & machinery within the workshop are competent and fully trained
Ensure that the workshop first aid kit is fully stocked
Ensure that there is always a First Aid trained staff member on duty at all times
Ensure that Positive Health training takes place timorously in conjunction with the Phinda Positive Health Champion
Ensure that workshop staff accommodation is kept clean and safe at all times
Ensure that the workshop and its environs are kept neat/tidy and clean at all times
Time Book
Responsible for the Workshop Staff time-book
Leave
Responsible for Workshop Staff leave cycles and recording of leave
Keep track of staff sick leave, family days
SKILLS REQUIRED
Communication skills – with guests and fellow staff members
Good organisational ability
Lateral thinking ability
Initiative
Must adhere to World Class Hospitality and Service Standards
Professional, courteous
Must be able to lead people and correct things when needed
Honest, have good integrity, proactive and driven person who has career ambition
KNOWLEDGE REQUIRED
Hospitality
Environment
The surrounding communities
Valid unendorsed SA driver’s license essential
PREVIOUS WORK EXPERIENCE REQUIRED
Must have at least 3 – 5 years’ experience as a Workshop Manager in a similar sized operation
Must have a qualification in vehicle mechanics
PERSONAL ATTRIBUTES
Able to handle pressure, and still operate effectively
Energetic, proactive person
Good interpersonal skills – able to function as part of a team
Attention to detail and show initiative
Diligence and self-motivation to meet deadlines and keep on top of your job
Willingness/ability to share information and teach and inspire others
If this appointment sounds like a challenge you are ready to embrace, you have the required skills, knowledge and experience I would love to hear from you. Please send me your updated CV with a recent face photograph and details of three contactable references.

Hospitality Manager 5 star Luxury Tented Camp Namibia

Location: Namibia

We are now in search of a Hospitunitypitality Manager for our 5 star World Class Luxury Lodge in Namibia. Namibia is the soul of Africa, characterised by vast open spaces, breathtaking scenery and great contrasts – ocean, dunes, mountains and deserts.

THE POSITION
Meet and Greet all Guests
Cover all daily and weekly requirements of the Lodge Manager when on leave
Host agents, media and groups
Ensure guest delights happen daily
Host evenings as required by business levels
Weekly planning – training, guest requirement and staffing levels
Housekeeping-Room checks
Kitchen
Ensure that minimum standards as per Best Operating Practises are adhered to in all departments
Weekly visits to satelite Lodge
Departmental and finance meetings
Positive Health
Staff Welfare
Training
Stock take
Complete performance reviews for those staff reporting to you
Ensure the departments you are responsible for have their performance reviews completed on time
Attend Health and Safety meeting each month and ensure your departments have made any necessary adjustments
Ensure any overruns in time sheets in your departments are remedied with under-time
Budget lines
Promote team work between departments
KNOWLEDGE REQUIRED:
At least 3 years relevant experience in a 5 star operation
Some form of managerial training
SKILLS REQUIRED:
Communication skills – with guests and fellow staff members
Lateral thinking ability
Initiative
Professional, courteous, hospitable to guests
Must be able to cope under pressure to meet guests needs
Leadership
Honest, have good integrity, proactive and driven person who has career ambitions
Good interpersonal skills
Passion for guest delight
Excellent knowledge of food and food preparation
Valid unendorsed driver’s license essential
PREVIOUS WORK EXPERIENCE REQUIRED:
Experience in the service industry especially in dealing with guests and staff
Previous camp manger/ safari host experience an advantage
Previous experience as a head chef an advantage
Some international hospitality experience an advantage
If this sounds like a career opportunity you are ready to embrace, you’re a pioneer, a visionary, a hands-on, roll-up-the-sleeves candidate . You’re a natural networker who is comfortable interacting at all levels . You understand how to leverage social media to expand your network, maintain relationships, and satisfy your unquenchable thirst for lifelong learning and you have a knack for solving unsolvable challenges in a remote location I would love to hear from you.
Please send me your CV with a recent face photograph and details of three contactable references. Due to the high volume of applicants only those

Adventures Assistant/ Airwing co- ordinator Luxury Game Reserve KZN

Location: Hluhluwe

We are now in search of an assistant to assist with our Adventures Manager and Co-Ordinate the Airwing side of our Luxury Game Reserve in KZN. This is a versatile and EXCITING position for somebody who is ENERGETIC with a ‘CAN DO ‘ attitude, you must be VERY ORGANISED, have experience in hospitality, a strong leader with EXCELLENT communication skills.
THE POSITION
Relieve the Adventures Desk whilst he/she is on leave
Daily email correspondence with Lodge Receptions and Travel Consultants regarding ground handling and adventures enquiries and bookings
Private Landrover bookings
Adventure bookings
Specialist Safari Bookings
Updating of the diary from the movement report
Preparation of the Daily Road Program / Adventures program / Drivers sheets
Updating of the Specialist Safari Calendar
Updating of the Group Calendar
Updating of all revenue spreadsheets
Allocation of Commission
Maintain and nurture relationships with 3rd party suppliers
Manage and communicate with staff / drivers/Airwing/boatmen
Manage month end responsibilities
Monthly GRS check
Review general ledgers and send through queries
Relieve the FedAir Desk whilst he/she is on leave
Daily email correspondence with Lodge Receptions and Travel Consultants regarding flight enquiries and bookings
Preparation of the Daily Flight Program
Daily Passenger Invoicing
Meet all planes landing on the airstrip and host guests
Pass on any information regarding the guests on to the relevant lodge to use
Mentor staff and lead by example
Empowerment, training, mentoring, motivating and performance
Co-ordination and hosting of Beach Trips
KNOWLEDGE REQUIRED
Valid unendorsed SA driver’s license essential.
PDP an advantage
PREVIOUS WORK EXPERIENCE REQUIRED
Experience in the service industry
Previous Lodge logistics and advantage.
SKILLS REQUIRED
Ability to organise and manage staff.
The ability to co-ordinate the day to day operations and provide superior service and quality to the guests.
Maintain good relationships with service providers
PERSONAL CHARACTERISTICS
Energetic, outgoing, proactive person with well-developed concept of the importance of providing a world-class guest experience and the ability to provide that experience.
Good communication skills, a strong leader, proactive, show initiative, creative and enthusiastic.
Strong organizational skills and an ability to prioritize under pressure.
Must be commercially minded.
If this sounds like an exciting challenge you are ready for, you have the energy, experience, characteristics, experience in hospitality and are very organised and guest focussed I would love to hear from you. Please email your CV with a recent face photograph and details of three contactable references.

Adventures Manager Private luxury Game Reserve

Location: Hluhluwe

I am now in search for an Adventures Manager for this Luxury Private Game Reserve in KZN. This is quite a diverse and exciting role for somebody interested in adventures, somebody who has experience in hospitality and somebody veryt organised and efficient.
THE POSITION
Management and advancement of our guest Adventures, Road Transfers and assisting with arranging the air transfers of guests
In charge of the maintenance and upkeep of the Adventures vehicles, beach equipment, other adventure equipment and the boats.
Responsible for staff welfare and uniforms etc. for the boat staff and drivers
Maintenance of assets
Initiating and developing new adventures and ideas which generate income
Ensure that the quality of all adventures are of a high standard
Understand and support the financial side of Adventures
Assist with the setting of budgets for Adventures
Manage and coordinate guest road transfers
Co-ordinate a programme for Adventures & Road Transfers daily which is sent to the lodges (Will include a Flight Program when the Federal Air manager is on leave)
Ensure Rangers are informed about Adventures activities and ideas
Attend combined Ranger meetings
Arrange for permits and licences, etc. for vehicles, beaches, etc.
Arrange beach and boat trip training sessions for Rangers – as well as any new staff on the Adventures team
KNOWLEDGE REQUIRED
Valid unendorsed SA driver’s license essential.
PDP an advantage
PREVIOUS WORK EXPERIENCE REQUIRED
Experience in the service industry
Previous Lodge logistics and advantage.
SKILLS REQUIRED
Ability to organise and manage staff.
The ability to co-ordinate the day to day operations and provide superior service and quality to the guests.
Maintain good relationships with service providers
PERSONAL CHARACTERISTICS
Energetic, outgoing, proactive person with well-developed concept of the importance of providing a world-class guest experience and the ability to provide that experience.
Good communication skills, a strong leader, proactive, show initiative, creative and enthusiastic.
Strong organizational skills and an ability to prioritize under pressure.
Must be commercially minded.
If this sounds like an exciting challenge you would wish to embrace and have the necessary skills and characteristics with a ‘can do’ attitude and you are very organised I would love to hear from you. Only South African’s need apply. Please send me your CV with a recent photograph, and details of three contactable references.

Junior Bookkeeper and Administrator 5 star Game Lodge Eastern Cape

Location: Grahamstown

We are now in search for a JUNIOR BOOKKEEPER and ADMINISTRATOR for our client, a 5 star Private Game Reserve in the Esatern Cape.

Education and Experience
Minimum Grade 12
Diploma in Accounting will be advantageous
Computer literate i.e. Microsoft Office & Pastel Evolution
Minimum 3 to 5 years’ experience in similar position required
Good working knowledge of GAAP
Ideally someone who has a passionate for figures
Qualities necessary for these positions:
Excellent attention to detail
Planning and organizational skills
Able to analyse problems and solve them
Hard working
Good administrative and communication skills
Energetic and friendly
Able bodied and fit
Ability and willingness to follow reasonable instructions
Numerate i.e. understands numbers
Read & Write English
Team player with a positive attitude – willing to learn and improve
Well presented
Capable of functioning well under pressure
Deadline driven
Confidentiality and integrity
General duties & responsibilities
Check bank statement daily for movements and allocations
Balance clearing accounts
Check and verify source documents such as invoices, receipts, payments
Record financial transactions – Process sales invoices, receipts and payments
Balance supplier statements and prepare for payment
Track and maintain inventory records and stock
Financial paperwork and filing
Do monthly reconciliations
Manage Petty Cash
Maintain internal control systems
Provide administrative support
Assist with budget preparations and audits
Other general bookkeeping responsibilities
Package
If this sounds like a challenge you are ready for, and you have the experience, skills and knowledge, you are a team player and career driven I would love to hear from you. Please send your updated CV with a clear face photograph and details of three contactable references. Due to the high volume of applicants, only those candidates whom are shortlisted shall be contacted.
Cost to Company of between R10 500 to R11 500 (Medical Aid and Provident contributions are compulsory and form part of the ctc package)
Accommodation included
Working hours are Monday to Friday, 08:00 to 17:00. Annual leave 15 work days.

Guest Liaison/ Night Manager Exclusive 5 star Boutique Hotel Cape Town

Location: Cape Town

We are now in search of a Guest Liaison Consultant who has experience in Night Audit to cover our night managers shift on 8 evening’s a month. We have a great package on offer and the candidate must come from a 5 star hotel background, must be a South African Citizen with a ‘can do’ attitude, must be passionate about delivering world class service and be really very focussed on his/ her career.
Purpose:
To assist our guests efficiently and courteously in all Front Office related functions and to perform all administrative duties to the highest standards
To recommend and provide information regarding restaurants, activities, tours etc. to guests and to assist with the reservations thereof.
Responsibilities:
Reception and Administrative duties:
Ensure End of Day report is done if the Night Manager is off.
Daily accurate completion of Guest list – This document is used by all departments for the daily running of the property. Email addresses to be added to the guest list as well as Opera from the guest cards.
Communicate important information through to all relevant departments and follow up on all requests
Ensure all calendar entries appear on guest list. Always remove any calendar items once cancelled.
Ensure guest card information is added to the guest list, or otherwise added to the bill
Ensure that all guest information is added to profile on OPERA
Ensure drivers are coordinated for the following day
Ensure that the DM has checked the guest list.
Check in and check out – Receive and process payments from guests
Ensuring that the correct procedures are used regarding the acceptance of foreign currencies, credit cards and cash
Daily weather reports including copy for the Frame
Prepare feedback forms/Guest cards for next day’s departures
Daily management of petty cash box – Maintain accuracy in cash handling procedures
Ordering and charging of international newspapers
Typing of menus and putting prices on the POS.
Meal & wake up call sheets
Prepare welcome boards for arriving guests
Preparing rooming lists.
Arranging staff transport for evenings, weekends and Public Holidays
Performing clerical duties such as photocopying, typing, faxing and sending mails
Typing of recipes for guests
Emails to be checked throughout the day and must be replied to within 24 hours – Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
No emails to be dealt with without the correspondence present.
FYI emails always to be read when returning from off days to ensure up to date with information.
Sales/comp/house slips must be filed in the relevant file once signed off by a relevant manager.
Courier services- ensuring guest is clear on procedure and has filled in courier forms 100%. Credit card details must be supplied.
Typing guest notes for guests and making sure they are delivered to the room.
Ensured stationary store kept tidy at all times.
Ensure that the Villa study is always stocked with stationary.
Reservations:
Ensuring all information on correspondence is on Opera as well as the guest list.
Following up whether guest cards have been received and details added to Opera.
Ensure that you understand routing and how reservations work.
Switchboard:
Ensure that the telephone is answered as soon as possible.
Receive and make calls on behalf of the property
Direct incoming calls to the appropriate extensions
Take messages and ensure these are forwarded to the relevant people accurately and efficiently.
Ensure that phone lines are kept open as much as possible.
Reception area:
Ensure that the reception is in a state of preparedness, ready for a guest to enter and feel a continuation of the rest of the public areas of the property
Ensure that all individual work areas, our desks and surrounding areas free of unnecessary items such as empty boxes, rubbish, paper, tea cups, soft drink cans etc
Ensure that everybody is aware of Reception congestion, at handover time and check out time and ask any unnecessary staff to come return when the office is not busy.
The notice board area must always be up to date, neat and tidy.
Receive and check deliveries
Ensure that any large items that need to be couriered and that will be collected at a later stage is stored in a storage areas (mattress store, soap store etc) and are not in the reception area.
Ensure that acceptable voice levels are maintained in the reception area.
Ensure that the telephone is answered as soon as possible.
Ensure that reception is never left unattended.
No coffee etc. In the office
No cell phones in the office.
Concierge duties:
Ensuring that information about restaurants, art exhibitions, theatre productions, day tours, tour guides, preferred car rental companies and preferred taxi companies are readily available and up to date.
Building relationships with the abovementioned suppliers to ensure:
Tables at top restaurants always available for our guests
Best possible service
Recommending activities and excursions to guests and assisting with the reservations thereof.
Creating itineraries for guests on request based on their preferences and specifications
Ensure that the correct “reservations” procedure is followed when making bookings
Arrange the collection and delivery of items for guests.
Assist guest with confirming travel arrangements and flight time
Night Shift:
Ensuring that the hotel is locked up after all guests have gone to their rooms.
Ensure that security is performing their duties
F&B and Housekeeping knowledge in the event guests may require assistance
Receive and make calls and ensure that all calls are dealt with promptly and that enquiries and messages are dealt with courteously and efficiently.
Ensure that all guests are greeted on arrival and departure.
To ensure that guests are checked in and orientated with The property and their rooms.
Ensure that all charges are correctly entered on the guest’s bill and that it is up to date at all times.
All final bills must be checked before presenting to the guest for payment
Check in and Checkout – Receive and process payments from guests
Ensuring that the correct procedures are used regarding the acceptance of foreign currencies, credit cards and cash
Daily weather reports including Frame copy
Check all concierge postings.
Check petty cash slips and cash ups, that all correspond.
Additional petty cash responsibilities
Prepare meal & wakeup call sheets
Printing and distributing guest list
Performing clerical duties such as photocopying, typing, faxing
FYI emails always to be read when returning from off days to ensure up to date with information.
Sales/comp/house slips must be filed in the relevant file once signed off by a relevant manager and added to spreadsheet.
Ensure End of Day is done before early staff arrives.
Send through comprehensive handover regarding any staff, guest or security information.
General:
Has a thorough knowledge of the hotel and all services provided to the guest
Has a thorough knowledge of Cape Town and the ability to recommend restaurants and tours (both company and destinations)
Maintains the high standard of service, appearance and social skills set according to the company policy
Works in harmony with all departments and employees, is willing to assist others if and when required
Attends all training workshops as and when required
Is familiar with all policies and procedures, house rules, fire, security and emergency procedures as well as all checklists
Performs any reasonable duty as instructed by Front Office Management
You are required to be in uniform and clocked in at the exact time your shift begins.
You are required to use your time at work productively.
You are to work together as a team – Help and support each other during the shift, assist your team mates with their duties and responsibilities to ensure the smooth running of the daily operation.
Know and understand the code of conduct and act accordingly.
Be respectful towards your guests, colleagues, senior staff and management.
Carry out the instructions given to you without question and to the best of you ability.
Take time to study the information provided for you – learn and remember. Knowing your product will lead to greater confidence and a better level of service.
Push yourself to improve, constantly strive to better yourself – your job depends on it.
All duties and responsibilities MUST be completed to the standards set aside before you can go home –never leave without having completed all your duties. Always check with the DM before going home.
Abilities and Skills:
Excellent communication skills and the ability to communicate in English
Effective listening skills
Ability to plan, coordinate, execute and follow up
Ability to work alone and as part of a team
Ability to motivate yourself
Requirements:
Excellent knowledge about activities, theatre productions, exhibitions, restaurants etc in and around Cape Town
Mature
Sophisticated
Well travelled
Great etiquette
Excellent guest relations skills and an obsession with service
Must be able to Multi-Task
Must be flexible
Must be able to plan and organise effectively
Excellent interpersonal skills – Must be able to communicate with international guests
Fluent in spoken and written English
Excellent attention to detail
Excellent time management
Computer literate, including POS, OPERA (Essential), Word, Excel
Must be of sober habits
Neat and presentable
Working Hours:
Early shift – 06:30-15:30
Late shift – 14:30-23:00
Night Shift – 22:30-07:00
8 days off per month
You may be required to work other shifts as per operational requirement.
Health & Safety:
Comprehensive understanding of the emergency plan
To take part in any fire or evacuation drills and ensure complete familiarisation with all exits, including those normally used by guests, as well as fire escapes.
Ensures good housekeeping, e.g. passage ways are kept clear
Must be able to bend, lean and stoop without hindrance
Daily use of stairs
Qualifications & Experience:
Formal Hospitality Qualification preferred
4 years working experience in a 5* or similar environment
If you have the experience, skills, drive and passion to make this position your’s, if you would like to be apart of our already very successful team and a proud ambassador of our World Class Property I would love to hear from you. Please send me an updated CV with a recent face photograph and details of three contactable references. Due to the high volume of applications, only those candidates who are shortlisted will be contacted.

Pastry Chef World Class 5 Star Lodge Western Cape

Location: Hermanus

We are now in search of an experienced pastry chef for this World Class Award winning Private Game Reserve in the Western Cape.
Job Summary:
Overseeing the day to day running of the pastry kitchen.
Minimum Requirements:
Matriculation certificate (or the equivalent)
Either Culinary Arts, Catering management or Food Service Management diploma
Specialization in Pastry
Min of 2 years experience as a Junior Sous Chef: Pastry within a 4 or 5 * property
HACCP certification
Must be able to produce a portfolio of work within pastry
Key Responsibilities:
Produce pastries for all Food and Beverage outlets within the hotel as well as Banqueting.
Stock Control
Assist the Sous Chef with any additional responsibilities
Personal Attributes:
Patient
Creative
Passionate about pastry
Being able to work in a fast paced environment
Self Motivated
Ability to work individually and as part of a team
The ability to accept constructive criticism and feedback
If you have the necessary skills and experience I would love to hear from you. Please send your CV with a recent photograph in your chef whites and details of 3 contactable references. Due to the high Volume of applicants only those that are shortlisted will be contacted.

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