Monthly Archives: April 2014

Operations Manager 5 star World Class Award Winning Luxury Lodge Kenya

Location: Kenya

USD 2’500 per month
I am now in search of an Operations Manager. The ideal candidate will be passionate about hospitality, a candidate who is driven to deliver World Class 5 Star Standards who has a real zest for life and determination to succeed in this amazing appointment. I’m in search of a candidate who is upto date with modern food and wine trends, a wine enthusiast who is passionate about hosting, a dynamic team player and somebody who wants to be apart of something BIG !!

QUALIFICATIONS:
o Tertiary qualification in Food & Beverage, Chef Training or Hotel Management Diploma would be advantageous

KNOWLEDGE:
o Good knowledge of 5-star food and beverage operations, restaurant management and catering
o Excellent wine knowledge and food and wine pairing skills
o Excellent knowledge of food and beverage management in a 5-star luxury lodge or hotel environment
o Good knowledge of cookery, wines and market trends within the lodge or hotel industry
o Excellent food and beverage service skills in a 5-star lodge or hotel environment
o Computer literate –
o Good understanding of Health & Hygiene

EXPERIENCE:
o Three years’ experience in a 5-star hospitality environment at management level
Strong in F&B and previous management at Senior level in 5 star property

MAIN PURPOSE:
Daily management the food and beverage venues, preparing accurate monthly reports for the General Manager and liaising directly with General Manager and other heads of department as operations dictate. The ops manager will also be responsible for the running and operations of the lodge when the General Manager is on leave.

JOB REQUIREMENT:
• Physically fit and in good health.
• Neat & Presentable.
• Willing to be flexible and work in a team.
• Outgoing and LOVES guest interaction
• Excellent organizational skills
• Must be able to work well under pressure
• Must be able to work and interact with people from all walks of life
• Excellent interpersonal and training skills
PACKAGE INCLUDES:
Two flights home per year
Medical Evacuation
No medical Aid ( Medical Insurance to be covered by yourself)
Fully furnished house with
Leave cycle negotiable
USD 2’500 per month

If this sounds like an opportunity you are ready to embrace and you have the necessary qualifications, skills, experience and PASSION for World Class Service Delivery I would love to hear from you. Please email me your CV with a clear face photograph and details of two contactable references along with a letter of motivation.

 

International Sales Executive Luxury Lodge Industry

R25k per month plus benefits

Location: Sandton

TITLE : International Sales Executive

The Sales Executive will require a detailed understanding and full utilization of the travel sales network for the UK, Ireland, Australasia, Asia and the Middle East at multiple levels in line with a multi-channel business.

KEY OUTPUTS:

Revenue Generation and Strategic Responsibilities

  • Sales Management and Development
  • Aggressively pursue sales targets in the UK, Australasia, Asia and the Middle East
  • Sales/Brand Representation and Negotiation
  • Represent the brand at major sales/trade show events
  • Ensure that you have a detailed understanding of the marketing drivers that drive revenue
  • Creating and conducting proposal presentations. Assisting the ‘Rest of the World’ market Sales Teams in preparation of proposals and presentations
  • Conduct appropriate follow up until deals are closed
  • Finance
  • Control expenses to meet budget guidelines
  • Achieve targets for revenue, profitability and sales growth
  • General
  • Adhere to all company policies, procedures and business ethics codes
  • Maintain and develop our corporate image and reputation, and protect and develop the company’s brands
  • Health and Safety
  • Compliance with workplace policies and procedures for risk identification, risk assessment and risk control
  • Active participation in activities associated with the management of workplace health and safety
  • Identification and reporting of health and safety risks, accidents, incidents, injuries and property damage at the workplace
  • Correct utilisation of appropriate personal protective equipment

Rest of the World’ market Sales Teams – Responsibilities

  • Prepare, Initiate and coordinate development of action plans to penetrate identified markets
  • Search for sales leads and prospects
  • Assist in the development and implementation of marketing plans as needed
  • Conduct reviews with all ‘Rest of the World’ market Sales Teams members to build more effective communications, to understand training and development needs, and to provide insight for the improvement of sales and activity performance
  • Provide timely feedback to ‘Rest of the World’ market Sales Teams regarding performance
  • Ensure that you meet or exceed all activity standards for prospecting calls, appointments, presentations, proposals, closes and reporting
  • Maintain contact with Key market &Beyond clients in the market area and internally to ensure high levels of client satisfaction
  • Demonstrate ability to interact, cooperate and mentor all our employees

EXPERIENCE REQUIRED:

  • Sales and luxury tourism product experience preferred
  • Exposure to world class sales management/ transformation and digital/e-commerce practices a distinct advantage
  • Proven track record of hitting and exceeding stretch sales targets
  • Experience with enterprise software solutions and large, complex organizations
  • Extensive experience in all aspects of Supplier Relationship Management
  • Strong understanding of customer and market dynamics and requirements
  • Willingness to travel and work in a global team of professionals

QUALIFICATIONS:

  • At least 4 years proven Sales Management track record / Applicable Degree/ Diploma

If this sounds like an opportunity you are ready for and are able to travel extensively, with the correct requirements I would love to hear from you. Please send me your CV with details of two contactable references and a clear face photograph.

 

PR Manager USA, Canada, South America & Asia

Location: Sandton

Salary: R25k- R30k plus benefits

I am in search of an OUTSTANDING PR Manager with a proven track-record to take on this incredible challenge with one of the countries leading conservation-led luxury experiential travel companies !!!!

KEY OUTPUTS:

· Lead the PR Communications function for USA, Canada, South America & Asia

·Develop and implement clear strategic PR strategy aligined to our overall Business and Marketing Strategy Internationally

· Be principle geographic contact for media relations including briefing the Marketing Director and senior management for media activity

· Craft and distribute all PR materials including press releases, media alerts, fact sheets and creative

·Work closely with Marketing Team

·Actively seek out new opportunities for revenue generation by identifying creative story angles and aggressively pitch media to secure coverage for markets while developing and maintaining strong working relationships with key media contacts

· Be responsible for all written communications including electronic and print communications with staff, contributions to company publications, marketing materials, websites and guest/community engagement communications

· Work with other functions including HR, IT, Legal, Sales, Product to support their communications needs

· Respond to media enquiries in a timely manner

· Grow new and maintain existing media databases

·Effectively communicate brand messages through all channels

· Publicise media coverage on company collateral and maintain content

· Manage an agreed budget for geographic territory

· Track media coverage and report PR results with recommendations for on-going improvement

QUALIFICATIONS REQUIRED:

· Educated to degree or equivalent level, possibly with an additional business qualification such as an MBA; foreign language an advantage

· Additional experience in Travel & Tourism, Conservation or Sustainability an added advantage

· International experience essential

SKILLS REQUIRED:

· At least 5 years’ experience in the industry of corporate communications preferably within the travel industry

· Demonstrable leadership competencies such as team work, creative problem solving, flexibility, results driven, interpersonal skills (written, oral, listening, influencing, coaching, strategic communication planning)

· Familiar with effective ways to reach industry trade press editors, reporters, industry professionals and other influencer relationships through media relations, press releases and presentations, press conferences and calls, contributed articles, and social media

· Experience across media relations, corporate communications, crisis management, public affairs and/or marketing communications

· A track record of developing successful working relationships with industry trade press editors, reporters, industry professionals and other influencer relationship

· Financially literate and commercially aware

PERSONAL COMPETENCIES:

· Communicationexcellent interpersonal and communication skills with ability to get message across by adopting a range of styles, tools and techniques appropriate to the audience and nature of information. Ability to deal with a wide range of people with professional poise, tact and diplomacy. Must be fluent in written and spoken English

· Collaborating across geographies – manages systems, processes and people to facilitate result driven collaboration. Connects people, ideas and opportunities, sets an example by sharing resources, knowledge ideas and skills across the organization, builds helpful, productive relationships internally and externally

· Influencing and persuading – able to present sound and well-reasoned arguments to convince others. Can draw from a range of information and tools to persuade people in a way that results in agreement or positive behaviour change

· Planning and organization – able to think ahead in order to establish and efficient and appropriate course of action for self and others. Prioritizes and plans activities taking into account all the relevant issues and factors such as strategy, budget, deadlines and resources. Ability to quickly assimilate complex information and take independent action where necessary

· Resilience – strong ability to cope under pressure and work with ambiguity and constantly changing set of circumstances and issues. Manages personal effectiveness by managing emotions and sustaining performance in the face of pressure and set-backs. Demonstrates an approach to work that is characterised by commitment, motivation and energy

If this sounds like a challenge you are ready for, you have the necessary skills, experience, drive and passion for International PR then I would love to hear from you !!!!!! Please send me your CV with details of two contactable references and a clear face photograph with a motivational letter attached.

 

Assistant Front Office Manager 5 Star Luxury Award Winning Boutique Hotel Cape Town

Location: Cape Town

Salary : R8 500 p/m (neg), 6% pension and R500 medical aid contribution

I am now in search of a great candidate to fill the head reception appointment at one of the finest boutique hotels in the country.

DUTIES WILL INCLUDE:

Assisting the Front Office Manager with the day-to-day running of the department.

Reception:

  • Check in and checkout (OPERA) – Receive and process payments from guests
  • Ensuring that the correct procedures are used regarding the acceptance of foreign currencies, credit cards and cash
  • Prepare feedback forms/Guest cards for next day’s departures as well as turndown chocolates
  • Updating Forex information for board
  • Daily management of petty cash box – Maintain accuracy in cash handling procedures
  • Ordering and charging of international newspapers
  • Typing of menus.
  • Meal & wakeup call sheets
  • Prepare welcome boards for arriving guest
  • Performing clerical duties such as photocopying, typing, faxing and sending mails
  • Ensure that the guest list is completed correctly and ready for the next day
  • Ensure that all information is captured onto Opera and guest correspondence and that all traces are actioned and resolved.
  • To ensure that all charges are correctly entered on the guest’s bill and that this is up to date at all times.
  • To ensure that incoming and outgoing telephone calls are handled promptly and that enquiries and messages are dealt with courteously and efficiently.

Concierge:

  • Building and maintaining relationships with restaurants, transfer services, tour guides etc.
  • Making necessary reservations for guest e.g. tours and restaurants
  • Arranging transfers
  • Confirming travel arrangements
  • Confirming flight times

Night shifts (22:30 – 07:00):

  • Ensuring that the hotel is locked up after all guests have gone to their rooms.
  • Ensure that security is performing their duties
  • F&B and Housekeeping knowledge in the event guests may require assistance
  • Receive and make calls on behalf of Ellerman House and ensure that all calls are dealt with promptly and that enquiries and messages are dealt with courteously and efficiently.
  • Ensure that all guests are greeted on arrival and departure.
  • To ensure that guests are checked in and orientated with Ellerman House and their rooms.
  • Ensure that all charges are correctly entered on the guest’s bill and that it is up to date at all times.
  • All final bills must be checked before presenting to the guest for payment
  • Check in and Checkout – Receive and process payments from guests
  • Ensuring that the correct procedures are used regarding the acceptance of foreign currencies, credit cards and cash
  • Daily weather reports including Frame copy
  • Check all concierge postings.
  • Check petty cash slips and cash ups, that all correspond.
  • Additional petty cash responsibilities will be
  • Prepare meal & wakeup call sheets
  • Printing and distributing guest list
  • Performing clerical duties such as photocopying, typing, faxing
  • FYI emails always to be read when returning from off days to ensure up to date with information.
  • Sales/comp/house slips must be filed in the relevant file once signed off by a relevant manager and added to spreadsheet.
  • Ensure End of Day is done before early staff arrives.

Requirements;

  • Fluent in spoken and written English
  • Obsession with and a Passion for Service
  • Excellent knowledge about activities, theatre productions, exhibitions, restaurants etc.
  • Excellent attention to detail
  • Must be able to multi-task
  • Must be flexible
  • Excellent interpersonal skills – must be able to interact with high calibre international guests
  • Must be able to plan, organise, execute and follow up
  • Excellent time management
  • Computer literate (Excel, Outlook, Word) and must have worked on a property management system, preferably OPERA.
  • Mature
  • Sophisticated
  • Elegant
  • Flexible
  • Must be of sober habits
  • Neat and presentable
  • At least 5 years relevant experience

We are offering:

  • Uniforms
  • Meals on duty
  • 8 days off per month
  • 30 days annual leave

If this sounds like a challenge you are ready for I’d love to hear from you. Please send me an updated CV with two contactable references and a recent face photograph.

Reservationist World Class Property Cape Town Southern Suburbs

Location: Cape Town
Salary R9, 000 to R10, 000 per month (dependant on experience)Yearly bonus
50 % contribution towards company medical aid

I am now in search of an exceptional Reservationist for the World Class award winning property based in Cape Town.
Scope and General Purpose:
To keep an updated, accurate record of all the reservations and their related correspondence
with the properties. To make reservations for the Group and to ensure and adheres to the companies Purpose and Values statement; “To give guest a
complete experience and perfect stay.
This Position will report directly to the Reservation Manager and General Manager of Sales and
Marketing.
Office Hours:
Mon – Fri Between 7am–6pm
Sat – Sun Between 8am–4pm
Pub Holiday Between 8am-4pm
Shifts: 7 am – 4pm / 8am – 5pm/ 9am – 6pm
*One weekend every month
Main Duties:
Must live and understand the Company’s Purpose and Values
To give guests a complete experience and a perfect stay by ensuring that all booking
are personalised and accurate and complete
To ensure all interaction with guests and agents is professional, warm, welcoming
and personalized
Make new or amend existing reservations on Semper (Our reservations system)
Ensure that as much info as possible is captured – Nationality, likes & dislikes, dietary
requirements, business source etc…
Ensure accuracy of details on bookings
Email properties to book additional activities, transfers & flights for guests.
Ensure the properties get back to the agent and cc the reservation team on all
corresponded if any between the property and guest/agent
To remind the properties to invoice the responsible person for activities.
To inform the property who needs to settle activities agent or guest directly
Credit controller will send an updated invoice and collect payment from Agents –
Please email her if you see outstanding payments not received 2 weeks and prior.
Read & respond to emails within two hour of receiving them.
Record details in bookings under remarks and relevant fields in the system in Semper
Attention to detail and accuracy on bookings is vital.
Answer telephonic queries in a courteous and professional manner. Record detail in
bookings under remarks.
Put payments through on various speed point machines on a daily basis.
Assist Credit controller by keeping a record of deposit due dates
Reservation to process credit card payments
Chase on details not yet received

Ensure that we have credit card details for all bookings in system
Properties to check day sheets on daily basis for correctness of details and change in
Semper if needed
Assist other properties with any queries on Semper.
Assist accounts with any queries and following up of payments especially direct
guests
Ensure that general office admin is done, filing, barters, prize letters, STO
contracts.
Must be able to work in a Team
Must be able to work under pressure
Requirements
We need you to be a creative, passionate person that can be supportive and understanding
our Reservation team and sell the properties. You need to be confident on semper and built
healthy relationships with agents and direct guests. You need to be part of the Royal
Portfolio’s cult-like culture.
You need to be able to have healthy relationships with co-workers., remember you are part
of ALL the properties and you need to be able to stay calm and solve problems in conjunction
with the manager at each property if needed. Assist as much as possible as they might have
the guest with them at such time.
Should be physically healthy and well presented, well-read and knowledgeable about current
news.
The best candidate should be physically healthy and well presented.
Character Traits
Honesty and Integrity
Accurate & Efficient
Professional Skills and Expertise
Challenges and Results
Time management
Work under pressure
Business and personal ethics
Flexibility and hard working
Passionate and expert
Mature and give attention to detail
Starting Date:
As soon as possible
Experience/Qualifications:;
5 + years’ experience working in a similar environment;
Hospitality or Marketing Diploma will be advantage

If this sounds like a challenge you are ready for and you meet ALL the requirements with the relevant experience and wish to be a part of this World Class organisation I would love to hear from you !!! Please email me your CV with details of two contactable references and a clear face photograph.

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